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Rowville Customer Service Centre to close on 17 June

The Knox City Council Rowville Customer Service Centre will be closing, with its last day of operation being Friday 17 June 2016.

Why is the centre closing?

The cost of operating in a retail shop precinct is not sustainable. As the lease is coming to an end, we will close the service centre, and further invest into online services and accessibility. As we move to more online services, it’s important for us to continue our commitment in providing residents with quality services.

When will the centre finish operations?

The last day of operation at the Rowville site will be 17 June 2016. In the weeks after this date, staff and services will move to The Knox Civic Centre.

Who can help to answer my questions?

• You can call our Customer Service team on 9298 8000
• Or email us at
• Visit the Knox Civic Centre Customer Service team at 511 Burwood Hwy, Wantirna South.

Where can I pay my rates now?

In person at
• The Commonwealth Bank
• Australia Post
• Knox Civic Centre Customer Service Centre

• Using Knox City Council online payments
• Using BPAY

Where do I make other payments?

You can also make these payments at Australia Post, through the Knox City Council website, or at the Knox Civic Centre Customer Service Centre.

PAYMENT TYPE Online Internet Payments In Person at Civic Centre By Phone By Mail (Cheque) By Bpay Post Billpay Direct Debit Bank Post Office
Rates * * * * * * * * *
Home Care Payments * * * * * * *
Animal Registration Renewal * * * * * *
Business seminars - Community bus - Snr Citizens Festivals - Public liability - Freedom of Information - Building search Certificates * * * * *
Other - Animal, Local Laws and Parking infringements - Local Law permits - Food & Health registrations and renewal * * *
Family Day Care Payments and Preschool Fees * * * * *

Knox Civic Centre


511 Burwood Highway,
Wantirna South VIC 3152.
View a Google map of Knox Civic Centre

The Eastgate North and Eastgate South buildings are located at the rear of the main Civic Centre building.

Phone: 03 9298 8000.
Fax: 03 9800 3096.

Operating Hours:

8:30am-5:00pm - Monday, Wednesday, Thursday and Friday.
8:30am-8:00pm - Tuesday

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