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Service Updates

We are prioritising critical services and some services may be reduced. This means there will be longer wait times for customers contacting us by phone. Many of our services are available online. Advice on which services can continue is changing rapidly. For regular updates, go to

How to Receive your Rates Notice Online

You can register to receive your Rates Notice online by email or BPAY View through your internet banking account.

Register for Email Notifications

To receive your Rates Notice via email you can register with our online portal.
Once you have registered you will no longer receive a paper Rates Notice.

How To Register:

  • Enter in your email address and eNotices Reference Number found on your Rate Notice.
  • Check your email inbox and click the validation link.
  • Choose a password and enter your mobile number.

You will now receive future Rates Notices in your email inbox and can login to view your current and previous Rates Notices on line at any time.

Sign Up

Register for BPAY View

When you login to your online banking account, you can register for BPAY View to receive, pay and store your Rates Notice in the one place.

Remember - You will no longer receive a paper Rates Notice once you have registered for BPAY View.

How to Register

  • Log into your online banking account.
  • Look for the BPAY View or View Bills section.
  • Register to receive your Rates Notice by entering:
  • The BPAY Biller Code: 18077
  • Your BPAY View reference number: 7 digit number in the BPAY View area of your Rates Notice.

For further information about BPAY View, visit

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