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Repairing power lines

Power Failure

What you need to know when the power goes out unexpectedly

  • Power outages can occur at any time.
  • To prevent carbon monoxide poisoning, use generators, outdoor heaters and similar items outdoors only.
  • Check with local authorities to be sure your water is safe to drink.
  • In hot weather, stay cool and drink plenty of fluids to prevent heat-related illness.
  • In cold weather, wear layers of clothing to help keep in body heat.
  • Avoid downed powerlines. If a powerline falls on a car, you should stay inside the vehicle and wait for help.

What if you have special needs?

If you require an uninterrupted supply of power because you:

  • Are on life support equipment;
  • Have a medical condition that requires continuous power supply; or
  • Have any other special needs;

You should report your needs to your electricity retailer so they can contact you in the event of an outage. Make sure they have your up-to-date telephone numbers and contact numbers.

Food Safety during a Power Failure

Here are some useful tips on how to keep your food safe during a power blackout or download the document below.

What do I need to keep food safe?


The most important thing is to try to keep cold and frozen food cold. If food is still cold to touch, less that 5°C, it is safe to use.

Before and After a power failure:

  • Try to keep cold and frozen food cold. If food is still cold to touch, less than 5°C, it is safe to use.
  • Once cold or frozen food is no longer cold to touch, 5°C or above, it can be kept and eaten for up to 4 hours and then it must be thrown away or, if it is raw meat, it should be cooked and eaten.
  • Eat hot food within 4 hours of it being hot or throw it away.
  • If power is restored when frozen food is still cold to touch, less than 5°C, the food is safe to refreeze.

Things I can do during a power failure:

  • Move food from the fridge to the freezer.
  • If available, put bagged ice under food packages and trays stored in freezers and fridges if power failure lasts more than 1 hour.
  • Place an insulating blanket over cold or frozen food where possible.
  • Only open fridge and freezer doors when absolutely necessary, this will keep the food and air temperature colder for longer.
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