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Service Updates

We are prioritising critical services and some services may be reduced. This means there will be longer wait times for customers contacting us by phone. Many of our services are available online. Advice on which services can continue is changing rapidly. For regular updates, go to

Our commitment to you

Knox City Council is committed to:

  • Providing services based on an assessment of your needs
  • Providing information to help you make decisions
  • Providing staff who are qualified and trained
  • Respecting your culture and faith
  • Respecting your linguistic diversity
  • Respecting your gender identity, biological sex characteristics and sexual orientation
  • Respecting your privacy, confidentiality and property
  • Respecting your independence
  • Reviewing the services we provide regularly
  • Encouraging you to provide feedback on your services
  • Continually improving our services
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