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Service Updates

We are prioritising critical services and some services may be reduced. This means there will be longer wait times for customers contacting us by phone. Many of our services are available online. Advice on which services can continue is changing rapidly. For regular updates, go to

Council prioritises community health and safety

Knox City Council has today made the decision to temporarily close a number of Council operated facilities from general public access, in order to help prevent the spread of Coronavirus (COVID-19) within the community and its workforce, and to prioritise the delivery of critical services for Knox’s most vulnerable residents.

The following facilities will be closed to the public from 5pm, Thursday 19 March:

  • Knox Civic Centre Customer Service Counter
  • Knox Regional Netball Centre
  • Knox Community Arts Centre
  • Ferntree Gully Arts Centre
  • Carrington Park Leisure Centre
  • Rowville Community Centre

Libraries in Knox will also close from the end of their usual opening times on Friday.

Mayor Nicole Seymour said the closures would be in effect until further notice.

“This decision was not taken lightly but evidence overwhelmingly supports a proactive approach,” said Mayor Seymour.

“We are monitoring the situation and taking any necessary actions based on DHHS advice and risk assessments.”

Mayor Seymour confirmed that to date there were no known confirmed cases of Coronavirus (COVID-19) within the Knox community or of Council staff. The temporary closure of facilities being a proactive measure of Council in the interests of broader community safety.

“While we know these facilities are valued within the community, temporarily closing or changing the way we handle some services allows us to focus on prioritising our most essential services at this challenging time.” This also ensures we comply with the Federal Government’s requirement regarding limiting indoor gatherings to 100 people. These facilities are all large scale and it would be difficult to manage user numbers at this time.

The primary users of these facilities are sporting, leisure and community organisations and Council is working to keep these groups informed and assist in communicating with members and participants. In many cases, these organisations have already cancelled activities or events held at the closing facilities.

Council run Early Years Facilities & Services:
For now, it is business as usual for all of Council’s childcare and kindergarten facilities, including three-year-old preschool services at Rowville Community Centre. Additional precautions are in place in line with DHHS recommendations and the situation is being monitored very closely. Council takes direction from the Federal and State Governments and is committed to ensuring families and children are supported at this time.
Immunisation sessions are also proceeding as scheduled.

Public Health services:
Council’s syringe container collection and disposal service (sharps service) will function as a mobile service from Friday 20 March, and residents are requested to call Council for further information on accessing this program.

In Person Customer Services:
Due to the temporary closure of the Civic Centre in Wantirna South to the public, the customer service counter will be unavailable. Additional staff will be managing customer service by phone and most transactions can be processed online via Council’s webpage.

Service requests and payments that can be lodged online include:

  • Planning and building
  • Waste
  • Rates and valuations
  • Infringements
  • Animals
  • Parking and traffic
  • Community laws
  • Trees and parks
  • Roads, footpaths and drains
  • Health and food safety

Mayor Seymour emphasised the importance of community support and unity at this time.

“We acknowledge that this may be an inconvenience for some residents and that some requests may experience longer than usual wait times.

“We appreciate the community’s patience as we work through this evolving situation and focus on prioritising continued delivery of essential services as well as ongoing support for the most vulnerable in our city,” Mayor Seymour said.

Council has implemented work-from-home arrangements where possible across the organisation, to reduce non-essential social contact amongst staff and between Council staff and the community.

Issued: Thursday 19 March 2020
Knox Community and Council Plan 2017-2021

Knox Community and Council Plan 2017-2021 Reference:

Goal 4. We are safe and secure

Strategy 4.4 - Protect and promote public health, safety and amenity.

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