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Service Updates

We are prioritising critical services and some services may be reduced. This means there will be longer wait times for customers contacting us by phone. Many of our services are available online. Advice on which services can continue is changing rapidly. For regular updates, go to knox.vic.gov.au/coronavirus

Food services

Food Services

What is the Food Services programme?

Meals on Wheels

Our friendly volunteers deliver meals to people who have difficulty preparing or shopping for food, or where a person requires additional support to access nutritious food.

What Services can Knox City Council offer?

All meals are nutritionally balanced, and can cater for people with special dietary needs or allergies. The menu offers a range of choices, including two or three course meals, salads, sandwiches, soups and desserts. All meals include a complimentary juice.

Meals can be delivered as fresh and ready to eat, or frozen for future use.

How to access our services

If you are over 65 years of age (over 50 years for Aboriginal and Torres Strait Islander people) please call the Australian Government My Aged Care Contact Centre on 1800 200 422 (Monday to Friday from 8 am to 8 pm and Saturday from 10 am to 2 pm) or visit myagedcare.gov.au.

Translated information is also available on the My Aged Care website in Simplified Chinese, Traditional Chinese, Arabic, Croatian, Greek, Italian, Korean, Polish, Serbian, Spanish, Vietnamese, Dutch, German, Hindi, Hungarian, Maltese, Macedonian and Russian.

Translation and Interpreter Services are available by calling 131 450 (TIS National). Ask TIS to telephone Knox City Council on (03) 9298 8000.

If you are under 65 years of age (under 50 years for Aboriginal and Torres Strait Islander people) please visit In-Home Services for people under 65.

Helpful links

Our commitment to you

Information for clients: client rights and responsibilities, fees and accounts, service changes, our staff and volunteers, advocacy, compliments and complaints, and your privacy.

Other useful information for seniors: including regarding carers, transport assistance, elder abuse, disability, Aboriginal and Torres Strait Islanders, and Lesbian, Gay, Bisexual, Transgender, Intersex and Queer (LGBTIQ) support.

Useful info for LGBTIQ+ seniors

Volunteers

We welcome more volunteers to assist with meal deliveries. If you would like to help and have some time available between 10am and 1:30pm, please contact the Food Services Team on 9729 6624 to learn how you could assist this valuable community service.

Funding

This service is supported by the Australian Government Department of Health. Visit health.gov.au for more information.

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