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Council Payment Assistance Policy

This policy sets out Knox City Council's requirements for accessing support under the following sections of the Local Government Act.

Under Section 171 of the Local Government Act 1989, Council may waiver the whole or part of any rate or charge or interest if a person is suffering financial hardship or would suffer financial hardship if that person paid the full amount of a rate or charge for which he or she is liable.

Under Section 170 of the Local Government Act, Council may defer, in whole or part, any payment due on the grounds of hardship.


  • Waiver - permanently exempts payment of the amount specified.
  • Defer - suspends the payment for a period of time, but the outstanding amount still incurs interest.

Council has delegated authority to staff to provide a waiver of interest only under certain conditions. The specific conditions are set down in Council's Payment Assistance Policy. In waiving interest, staff will arrange a suitable repayment plan to address any balance outstanding.

All information received by Council will be assessed by the relevant officer only and treated as strictly confidential.

Under extreme circumstances, Council may consider a waiver of rates in addition to interest.

Waiver of rates and charges (other than interest) may be presented to Council for consideration in a confidential report.

For more information

For any questions regarding this policy, please contact our Coordinator of Rates and Valuations on 9298 8000.

If you need a hard copy of this document or in an alternative format, please call our Customer Service team on 9298 8000.

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