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Service Updates

We are prioritising critical services and some services may be reduced. This means there will be longer wait times for customers contacting us by phone. Many of our services are available online. Advice on which services can continue is changing rapidly. For regular updates, go to

Coronavirus disease (COVID-19)

Breaches of restrictions

You can report breaches of restrictions to Victoria Police's Assistance Line - phone 131 444.

Facility closures

The following facilities are closed:

  • Knox Civic Centre Customer Service Counter
  • Knox Regional Netball Centre
  • Knox Community Arts Centre
  • Ferntree Gully Arts Centre
  • Carrington Park Leisure Centre
  • Rowville Community Centre
  • Leisureworks

Reopening of facilities

Easing restrictions now permit some community facilities to reopen under strict conditions including hygiene practices, cleaning standards, arrangements to support social distancing and community awareness measures.

More than 220 clubs and organisations operate in council facilities. We are working individually with each group to support planning for recommencement in order to protect our groups and clubs, and the health and wellbeing of their members.

In some cases the volunteers that run these organisations may decide not to reopen yet.

Knox Leisureworks

We’ve used the forced closure of pools during COVID-19 to bring forward planned upgrades and maintenance at Knox Leisureworks.

We’ve been busy repainting the pool and the internal building, upgrading the stairs to the waterslide, constructing change rooms for our warm water pool, recoating the concourse and improving outdoor areas.

Outdoor boot camps have started and the gym is expected to reopen on 22 June 2020.
Reopening of the pool area will be postponed until mid-July.

Council services

We have plans in place to prioritise the ongoing delivery of critical services for our most vulnerable residents. Some non-essential services may be reduced.

Bin collections

Bin collections are continuing as normal. To reduce the risk to our truck drivers from having to move bins, please put your bins out within easy reach, not behind parked cars or other obstructions. If in doubt, please put bins on your driveway.

Our hard waste service is in high demand and new bookings may be temporarily suspended from time to time to allow our crews to catch up.
Check hard waste status

Aged care services

Services to support older people to remain living independently at home, including meals on wheels, are continuing as normal. We are offering enhanced services during COVID-19 including shopping services and meals to those residents who would not normally require them. Shopping bus and on demand bus services have been increased to better provide transport options during COVID-19. All other outings and trips have been cancelled.

Child care

Our long day care services are continuing to operate. Families will be advised immediately if there is any change to this.

All facilities are cleaned after each session and educators are emphasising good hygiene with children and families. If your child is unwell please keep them at home.

From 6 April 2020 until 28 June 2020 no fees will be charged to parents. Access to places are prioritised for essential workers, vulnerable and disadvantaged children and currently and previously enrolled children.

The occasional care service at Knox Children and Family Centre (Wantirna South) is closed until further notice due to low attendances. While this service is closed families have the option of using the long day care service.


From Monday 20 April, some of our preschool services will not operate until further notice, as a result of workforce shortages and decreased demand as some families choose not to attend preschool this term.

Families whose preschool service is not operating and need a place for their child should contact for assistance in relocating to another preschool service.

Maternal and Child Health

Face to face consultations are being replaced by phone consultations. Appointment times remain the same. Your nurse will call you. We are working on ways to conduct electronic appointments. All first time parent groups and other group activities have been cancelled. Enquiries can be emailed to


Immunisation sessions are going. All immunisations will take place at the Knox Civic Centre until further notice.

Syringe disposal service

Our syringe container collection and disposal service is operating a limited service. We will deliver new containers to your home while our customer service counter is closed. To reduce the risk of infection of COVID-19, we will not collect full containers. Please store your full containers in a safe place for disposal at a later date.
Order a new container

General Information

Events and activities

We've cancelled all physical events and gatherings until further notice. Ticket holders to paid events will be contacted by Council regarding refund arrangements.

We are advising community groups to reconsider their own events and activities and cancel these where possible, including sports training and matches.

However, many of our events and activities have moved online. Check out what's on: May calendar

Council meetings

Council meetings will proceed and will be live streamed. We urge people to view the live stream rather than attend in person.

Delivery access to supermarkets

We have a Supermarket Liaison Officer in place who is actively working with all supermarkets across Knox to address any barriers to receiving supplies.

Staying informed

This situation is moving quickly and often changes by the hour. We'll use every channel possible to keep people informed but ask the community to stay tuned to our Facebook page and website for the latest updates.

You can also download the official government “Coronavirus Australia” app in the Apple App Store or Google Play, or join the WhatsApp channel on iOS or Android.

Looking out for each other

Please check on vulnerable family members and neighbours. Help make sure they are informed and check in with them to see if they need any assistance. Of course if you are unwell please stay away to avoid the risk of spreading the virus and phone instead of visiting.

Staying safe

Please take responsibility for your own safety and follow the instructions of the Department of Health and Human Services on hygiene, personal safety and travel. Seek medical help if required.

This is the most reliable source of information

Household assistance

Financial assistance

For information about the Federal Government's assistance for households, visit

Emergency relief packages

Victorians in mandatory self-isolation due to coronavirus (COVID-19) with no access to food and essential supplies can apply to receive emergency relief packages by calling Victoria’s dedicated coronavirus hotline on 1800 675 398. Food packages will include items such as long-life milk, pasta, cereal, canned vegetables and sugar. Personal care packages will also be distributed to eligible households and include soap, toothpaste and deodorant. Additional items may also be provided depending on the needs of the household, such as nappies or baby formula.
More information


Council has a hardship policy for property owners in financial distress.
More information

For business

Help for business

Council's Economic Development Team has a range of resources to help you to continue to operate during this time. Visit for more information.

For information about the Government's business assistance package, visit Business Victoria's website or call the business support hotline on 13 2215.

Restrictions on business

There are restrictions in place for some types of businesses to help slow the spread of Coronavirus. Check if your business is affected - Statement from the Premier

Easing of restrictions for food businesses

From June 1, food businesses can resume dine-in services for up to 20 patrons. Businesses are required to follow the Hospitality Industry Guidelines for Coronavirus (COVID-19), released by the Victorian Government, which outlines important safety measures for staff and customers. If you have any queries about these guidelines, please call the Business Victoria Team on 132 215.

If you are distressed

Support is available if you are concerned about COVID-19 or are distressed because you are in self-quarantine or sick.
Visit the Head to Health website for:

  • links to mental health online and phone support
  • resources and services that can help if you’re experiencing mental health concerns or trying to support someone else

Knox Mental Health Help Card

The Knox Mental Health Help Card provides key information for people seeking access to mental health support services.

COVID 19 Community and Welfare Relief Services

Knox has developed the attached resource to inform the Knox community about the services that are available to support them during the COVID-19 Pandemic.

View the resource

Information in other languages

Information about the current situation and keeping yourself safe is available in other languages.

The COVID-19 Supporting Local Services Fund

Knox City Council are pleased to offer a new grant, as part of the Stage 2 Community and Business Support Package. The COVID-19 Supporting Local Services Fund (the Fund) is a one-off allocation of funding that aims to support local service providers, based in Knox or providing services and support to Knox residents, in the face of increased demand due to the current COVID-19 pandemic.

The Fund will assist not-for-profit community organisations to address local community priorities that have arisen as a result of COVID-19. Expressions of interest should identify which priority area they are addressing and how the wellbeing of recipients will be improved as a result of the Fund.

The priority areas that will be addressed through this Fund include:

  • Homelessness and lack of crisis accommodation;
  • Housing stress;
  • Mental health;
  • Financial Counselling;
  • Food insecurity;
  • Family violence;
  • Technology issues including technology literacy; and
  • Social isolation.

Local service providers can apply for grants though must be able to demonstrate:

  • An increase in demand for their services due to the COVID-19 pandemic; or
  • A need to adapt their service delivery model to meet the needs of the community during the COVID-19 pandemic.
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