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Service Updates

We are prioritising critical services and some services may be reduced. This means there will be longer wait times for customers contacting us by phone. Many of our services are available online. Advice on which services can continue is changing rapidly. For regular updates, go to

Coronavirus disease (COVID-19)

Facility closures

The following facilities are closed:

  • Knox Civic Centre Customer Service Counter
  • Knox Regional Netball Centre
  • Knox Community Arts Centre
  • Ferntree Gully Arts Centre
  • Carrington Park Leisure Centre
  • Rowville Community Centre
  • Libraries
  • Leisureworks

Council services

We have plans in place to prioritise the ongoing delivery of critical services for our most vulnerable residents. Some non-essential services may be reduced.

Bin collections

Bin collections are continuing as normal. To reduce the risk to our truck drivers from having to move bins, please put your bins out within easy reach, not behind parked cars or other obstructions. If in doubt, please put bins on your driveway.

Our hard waste service is in high demand and new bookings may be temporarily suspended from time to time to allow our crews to catch up.
Check hard waste status

Aged care services

Services to support older people to remain living independently at home are continuing as normal. This includes meals on wheels. The shopping bus and on demand bus service are operating as usual. All other outings and trips have been cancelled.

Child care

Our long day care services are continuing to operate. Families will be advised immediately if there is any change to this.

All facilities are cleaned after each session and educators are emphasising good hygiene with children and families. If your child is unwell please keep them at home.

From 6 April 2020 until 28 June 2020 no fees will be charged to parents. Access to places are prioritised for essential workers, vulnerable and disadvantaged children and currently and previously enrolled children.

The occasional care service at Knox Children and Family Centre (Wantirna South) is closed until further notice due to low attendances. While this service is closed families have the option of using the long day care service.

Maternal and Child Health

Face to face consultations are being replaced by phone consultations. Appointment times remain the same. Your nurse will call you. We are working on ways to conduct electronic appointments. All first time parent groups and other group activities have been cancelled. Enquiries can be emailed to


Immunisation sessions are going. All immunisations will take place at the Knox Civic Centre until further notice.

Syringe disposal service

Our syringe container collection and disposal service is operating a limited service. We will deliver new containers to your home while our customer service counter is closed. To reduce the risk of infection of COVID-19, we will not collect full containers. Please store your full containers in a safe place for disposal at a later date.
Order a new container

General Information

Events and activities cancelled

We've cancelled all events and gatherings until further notice. Ticket holders to paid events will be contacted by Council regarding refund arrangements.

We are advising community groups to reconsider their own events and activities and cancel these where possible, including sports training and matches.

Council meetings

Council meetings will proceed and will be live streamed. We urge people to view the live stream rather than attend in person.

Delivery access to supermarkets

We have a Supermarket Liaison Officer in place who is actively working with all supermarkets across Knox to address any barriers to receiving supplies.

Staying informed

This situation is moving quickly and often changes by the hour. We'll use every channel possible to keep people informed but ask the community to stay tuned to our Facebook page and website for the latest updates.

You can also download the official government “Coronavirus Australia” app in the Apple App Store or Google Play, or join the WhatsApp channel on iOS or Android.

Looking out for each other

Please check on vulnerable family members and neighbours. Help make sure they are informed and check in with them to see if they need any assistance. Of course if you are unwell please stay away to avoid the risk of spreading the virus and phone instead of visiting.

Staying safe

Please take responsibility for your own safety and follow the instructions of the Department of Health and Human Services on hygiene, personal safety and travel. Seek medical help if required.

This is the most reliable source of information

Household assistance

Financial assistance

For information about the Federal Government's assistance for households, visit

Emergency relief packages

Victorians in mandatory self-isolation due to coronavirus (COVID-19) with no access to food and essential supplies can apply to receive emergency relief packages by calling Victoria’s dedicated coronavirus hotline on 1800 675 398. Food packages will include items such as long-life milk, pasta, cereal, canned vegetables and sugar. Personal care packages will also be distributed to eligible households and include soap, toothpaste and deodorant. Additional items may also be provided depending on the needs of the household, such as nappies or baby formula.
More information


Council has a hardship policy for property owners in financial distress.
More information

For business

Help for business

For information about the Government's business assistance package, visit Business Victoria's website or call the business support hotline on 13 2215.

Restrictions on business

There are restrictions in place for some types of businesses to help slow the spread of Coronavirus. Check if your business is affected - Statement from the Premier

If you are distressed

Support is available if you are concerned about COVID-19 or are distressed because you are in self-quarantine or sick.
Visit the Head to Health website for:

  • links to mental health online and phone support
  • resources and services that can help if you’re experiencing mental health concerns or trying to support someone else

Knox Mental Health Help Card

The Knox Mental Health Help Card provides key information for people seeking access to mental health support services.

Information in other languages

For information about the current situation and keeping yourself safe in other languages visit the Department of Health and Human Services website.

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