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Service Updates

We are prioritising critical services and some services may be reduced. This means there will be longer wait times for customers contacting us by phone. Many of our services are available online. Advice on which services can continue is changing rapidly. For regular updates, go to

NDIS logo

National Disability Insurance Scheme (NDIS)

Introduction of the NDIS

The roll out of NDIS in outer-eastern Melbourne commenced on 1 November 2017. It was originally planned to be completed by July 2018 but some delays have been experienced, and it may take up until early 2019.

Council’s Municipal Disability Leadership Role

With the introduction of NDIS, Council decided the best way to support people locally was to fund a range of initiatives that will make a practical difference to people with disabilities, their families and carers through the development of the Municipal Disability Program.

This program encompasses a range of programs and initiatives such as:

  • Peer support program for parents and carers
  • Working with early years services to enhance access and inclusion for children with disabilities or developmental delays, their families and carers
  • Working with sporting clubs to increase inclusion of people with disabilities or developmental delays
  • Working with scouting groups to enhance inclusion of people with disabilities or developmental delays
  • Running a women’s leadership program for women with disabilities
  • Improving access to relevant information

For further information contact Council’s Municipal Disability Program Lead on 9298 8000.

Changes to Active Ageing & Disability Services for people aged under 65 years

People with disabilities aged under 65 years are encouraged to contact the National Disability Insurance Agency (NDIA) to determine if they are eligible for services and supports under the NDIS. The NDIA can be contacted on 1800 800 110 from 8am – 8pm, Monday to Friday.

People under 65 years who are currently receiving services with Council will continue to receive services until the participant has been assessed as eligible for the NDIS and their individual support plan is developed and approved.

Council has been working closely with all existing participants aged under 65 years to ensure a smooth transition to the NDIS and to provide support through this transition period.

The Victorian Government has advised that any participants aged under 65 years who are deemed not eligible for services and supports under NDIS will continue to receive services under the State funded Home and Community Care Program for Younger People (HACC-PYP).

For further information contact Council’s Active Ageing and Disability Services on 9298 8000, or the NDIA on 1800 800 110.

Latrobe Community Health and Link Health and Community

Latrobe Community Health

Latrobe Community Health are the partners with the NDIA and provide the planning and community connection
services as part of NDIS. They also assist in preparing communities for the rollout of the NDIS through outreach,
workshops and community engagement.

Latrobe Community Health works to connect people living with a disability to supports in their community and to
provide assistance with the planning processes and to ensure that NDIS plans are implemented effectively.

Latrobe Community Health have opened a new office in Bayswater and will be offering regular information session during 2018.

Dates for 2018 will be updated when available.

For further information, please email or call 1800 242 696.

Link Health and Community – Early Childhood Early Intervention

Link Health and Community is the community partner delivering Early Childhood Early Intervention (ECEI) services for children aged 0-6 across Eastern Melbourne and Inner Gippsland for the National Disability Insurance Scheme (NDIS).

You can access Early Childhood Early Intervention support if your child is 0-6 years old and:

  • You have concerns about your child’s development, or
  • Your child has a disability

Link Health and Community can support your family to make informed choices about available services and supports to get the best outcomes for your child.

Contact Link Health and Community on 1800 546 532 or email to:

  • Connect with services and support in your local community
  • Receive short term interventions
  • Get help to make an NDIS plan if needed

Families can contact Link Health and Community directly or may be referred.

Additional Information

For further information about NDIS and how to access it, please look at the NDIS Fact Sheet link below or contact.

National Disability Insurance Agency

  • Address GPO Box 700, Canberra ACT 2601
  • Phone 1800 800 110
  • Website

National Disability Insurance Agency - Boronia

  • Address 3 William Street, Boronia Victoria 3155
  • Phone 1800 800 110
  • Hours Open Monday to Friday 8:30am - 4:30pm

Latrobe Community Health

  • Address Shop 32 and 33 Mountain High Shopping Centre, 7-13 Mountain Highway, Bayswater Victoria 3153
  • Phone 1800 242 696
  • Website

Link Health and Community - Early Childhood Early Intervention

  • Address 607 Canterbury Road, Vermont Victoria 3133
  • Phone 1800 546 532
  • Website

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