Online
Share your complaints, compliments or suggestions.
Report an issue online about:
- waste and bins
- animals
- parking, traffic and transport
- community laws and amenity
- trees and parks
- health and food safety
- roads, footpaths and drains
- welfare and homelessness
- building maintenance.
We will respond to you within 10 business days.
Phone
Our phone lines are staffed between 8:30 am and 5 pm, Monday to Friday.
We aim to answer your call within 2.5 minutes.
If you leave a message, we will return your call within one business day.
After-hours emergency service
If you call us about an emergency outside of these hours, you will be transferred to our after-hours service.
National Relay Service
If you are deaf or hard of hearing, contact the National Relay Service (NRS) and ask them to call Knox City Council on (03) 9298 8000.
For more information, visit the Access Hub website.
Translating and Interpreting Service
If you need support in different languages, contact the Translating and Interpreting Service (TIS) on 131 450 and ask them to call Knox City Council on (03) 9298 8000.
We will respond to your email within 10 business days.
Post
Knox Civic Centre, 511 Burwood Highway, Wantirna South VIC 3152
In person
Knox Civic Centre, 511 Burwood Highway, Wantirna South VIC 3152
Our customer service counter is open between 8:30 am to 5 pm, Monday to Friday, except on public holidays.
We aim to serve you within 5 minutes of arrival.
There is free 2-hour parking at the front of the Civic Centre near the main entrance. There are also multiple accessible car parks.
Venue accessibility
The Knox Civic Centre is accessible for people with disability.
Prepare for your visit by downloading an access key:
- Knox Civic Centre – text only (Word)
- Knox Civic Centre (PDF)
- Knox Civic Centre – text only (PDF)
Getting to Knox Civic Centre
Media enquiries
Contact the media team for media requests for the Mayor and Councillors:
