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Facilities Closed

Knox City Council has closed many of its public facilities to help prevent the spread of Coronavirus (COVID-19) within the community. This includes the Civic Centre Customer Service Counter. More information

Knox Youth Services Counselling

Counselling on a short-medium term basis is available for young people aged 10 - 25 years at Knox City Council Youth Services as well as parent and family support.


Counselling as defined by Knox City Council Youth Services includes individual therapy, parent/family work, and therapeutic group work. There is an emphasis on short-term individual counselling with a limited capacity to provide extended support if required.

Knox City Council Youth Services has limited crisis counselling accessibility. Please contact our Youth Resource Worker at the Youth Information Centre (YIC) who can assist by providing alternative referral options to other agencies in the area.

Knox City Council Youth Services counselling largely utilises an Acceptance and Commitment Therapy (ACT) approach which is a cognitive-behavioural model of psychotherapy. The core concept of ACT is that psychological suffering is usually caused by factors including avoidance of uncomfortable thoughts and experiences and fusing with unhelpful thoughts which reduce awareness and opportunity for change.

ACT aims to help the individual clarify their personal values and to take actions on them, bringing more vitality and meaning to their life.

ACT commonly employs six core principles to help clients develop psychological flexibility:

  • Cognitive diffusion: Learning to perceive thoughts, images, emotions, and memories as what they are, not what they appear to be.
  • Acceptance: Allowing them to come and go without struggling with them.
  • Contact with the present moment: Awareness of the here and now, experienced with openness, interest, and receptiveness.
  • Observing the self: Accessing a transcendent sense of self, a continuity of consciousness which is unchanging.
  • Values: Discovering what is most important to one's true self.
  • Committed action: Setting goals according to values and carrying them out responsibly.

To make a referral to the Knox City Council Youth Services Counselling service

Knox City Council Youth Services provides free counselling service to young people aged 10 - 25 years who live, work, study or recreate in the City of Knox.

Young people seek support and counselling at various times in their lives for different issues, concerns and circumstances that arise. Counselling from Knox Youth Services is provided in a safe and confidential environment for the young person to be able to express their concerns, chat about their issues and have appropriate support.

If you are seeking a counsellor for a young person, or wanting to source information about our service or other agencies in the area that may be able to offer support and advice in regards to counselling options for the younger person, contact:

Youth Information Centre

  • Address Youth Information Centre, Westfield Knox, 2 Capital City Blvd, Wantirna South
  • Enquiries Youth Resource Worker on 9298 8469
  • Opening Hours 1pm - 5pm
  • Website Youth Information Centre

Who to contact for after hours advice, referral and support

Unfortunately for young people, parents and families not all issues and concerns happen within opening hours and there is a need for immediate support, advice and information.

Download our list of Helpful Contacts.

More Counselling Options & Resources

Agency Phone Number Website
Anglicare Family Services:
Counselling, Family Support, Adult D&A counselling
9721 3688
CatholicCare Melbourne:
Counselling & Support, School Refusal Counselling
9873 4344
CityLife Community Care 9871 8900
health, disability, counselling and community mental health services across Australia.
1300 00 3224
Support Service for men with family or relationship concerns
1300 789 978
Men's referral Service:
Counselling, information & referral for men with violent behaviours
1800 065 973
9428 2899
Women's Information Referral Exchange (WIRE):
Information, support and referral
1300 134 130
Phone support for parents
13 22 89
Direct Line:
Drug & Alcohol 24 hour counselling, information & referral
1800 888 236
Kids Help Line
Anonymous, confidential & professional phone, web & email counselling
1800 551 800
Life Line (24hrs):
Crisis counselling & referral service
13 11 14
Suicide help line 13 11 14
1300 651 251
Safe Steps Family Violence Response Centre (24hrs):
Support, info & referral for women & children
1800 015 188
9928 9600
Child Protection Services:
To report a concern which as a serious impact on a child's immediate safety
1300 360 391
13 12 78
Gamblers Help East
Free confidential counselling & financial counselling services for people with gambling issues
1300 131 973
Eastern Centre Against Sexual Assault (ECASA):
Support for victims, survivors & non-offending family members
9870 7330
1800 806 292
Action Centre - Family Planning Victoria:
Information, education, counselling, medical services & referrals in sexual & reproductive health
9654 4766

Where to go for material aid and food parcels

Knox City Council is the broker of emergency relief funding and funds four agencies within Knox to deliver food parcels and vouchers to families and/or individuals in financial crisis. For more information and resources available, visit Knox Emergency Relief page.

Council itself provides funding to EACH for the provision of financial counselling services and generalist counselling services.

Contact details for the above agencies and other local counselling and welfare services can be sought by clicking on the downloadable file, 'Counselling and Welfare Services in Knox' at the link below.

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