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Food Complaints

Our Environmental Health Officers respond to public complaints about alleged food poisoning, poor food handling or cleanliness, and food found to contain foreign objects. If you have concerns about any of these issues at food businesses in the Knox municipality, please contact Council's Health Compliance Department on 9298 8000.

Council will investigate your complaint and if you leave your details you will be kept informed of the progress and outcome of the investigation.

Food Poisoning and Contamination

If you believe that you are suffering from food poisoning, it is important that you contact both your doctor and Council's Health Compliance Department on 9298 8000 as soon as possible.

To assist us with our investigation, you may be asked to provide a 4-day food history and a list of all the foods and drinks that you consumed before your symptoms started. Providing us with any leftover food samples you suspect may have been the cause of your illness may help our investigation providing it has been stored correctly. Any leftover food should be wrapped and stored in your fridge.

It can take up to 72 hours from when you ate or drank contaminated food or drink before you experience the first symptoms.

Further information on food poisoning may be found on the Better Health Channel or the Department of Health's Food Safety website.

If you find a foreign object in a food product do not remove it. Keep the product intact and store according to the product instructions such as in the fridge or seal it in a plastic container. If you have a product that is contaminated you should contact Council's Health Compliance Department on 9298 8000.

Food Business Prosecutions

It is the responsibility of the proprietor of any food business to ensure that the food they sell is safe and suitable for consumption and that they comply with legislative requirements under the Food Act 1984.

The Department of Health maintains a Food Safety Register of Convictions that identifies businesses that have been convicted of breaches of the Food Act 1984.

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