Knox Your City
Skip Links
Visit our LinkedIn pageContact Knox City Council
Escorted shopping

Escorted Shopping

What is Escorted Shopping?

Our escorted shopping service provides a companion/helper to assist you with your shopping, especially with bulkier or heavier items. Bill paying or a bank or post office visit can be included as part of the shopping trip.

What services can Knox City Council offer?

There are a range of transport options available for this but most people use our monthly escorted shopping bus service. Our friendly bus driver will pick you up from your home, and drop you at the shopping centre, where your support worker will be waiting to meet you and escort you around. You will be dropped back home afterwards.

You will be part of a group who travel on the bus on the same day and time each month. New friendships are often made amongst our passengers, and the shopping time does allow enough time for a coffee break!

If you don't wish to use the bus, or are unable to, there are some one-on-one options by special arrangement.

How to access our services

If you are over 65 years of age (over 50 years for Aboriginal and Torres Strait Islander people) please call the Australian Government My Aged Care Contact Centre on 1800 200 422 (Monday to Friday from 8 am to 8 pm and Saturday from 10 am to 2 pm) or visit

Translated information is also available on the My Aged Care website in Simplified Chinese, Traditional Chinese, Arabic, Croatian, Greek, Italian, Korean, Polish, Serbian, Spanish, Vietnamese, Dutch, German, Hindi, Hungarian, Maltese, Macedonian and Russian.

Translation and Interpreter Services are available by calling 131 450 (TIS National). Ask TIS to telephone Knox City Council on (03) 9298 8000.

If you are under 65 years of age (under 50 years for Aboriginal and Torres Strait Islander people) visit In-Home Services for people under 65.

Helpful links

Our commitment to you

Information for clients: client rights and responsibilities, fees and accounts, service changes, our staff and volunteers, advocacy, compliments and complaints, and your privacy.

Other useful information for seniors: including regarding carers, transport assistance, elder abuse, disability, Aboriginal and Torres Strait Islanders, and Lesbian, Gay, Bisexual, Transgender, Intersex and Queer (LGBTIQ) support.

Useful info for LGBTIQ+ seniors


This service is supported by the Australian Government Department of Health. Visit for more information.

Powered by