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Accessible Parking Permits (APP) Frequently Asked Questions

Application Process

How do I apply for a disability permit?


Parking permit applications are now managed via an online process on the Accessible Parking website accessibleparking.vic.gov.au

Please refer to the How do I apply section on the Accessible Parking Permits page for the application process.

How long does it take to get a permit?


From the time the council approves the permit, the permit will be printed at an offsite mail house then posted to you – which could take approximately 7 to 10 business days. These times may vary depending on demand of Australia Post.

Permit administration, printing and distribution is now managed through one central process across Victoria. Council will no longer print and issue permits - an offsite mailing house will be printing and mailing permits after permits have been approved.

Can I pick up the permit from the council?


Yes. When completing your application, you can choose to pick up your permit from our Customer Service centre (Knox Civic Centre, 511 Burwood Highway, Wantirna South) – however this can take longer than being directly mailed to you.

What if I don’t have internet access or physically can’t complete the online application?


A paper application form is available for people without a mobile phone or the internet. Please note the paper application process takes longer than the online process. If you need a faster outcome, the online application is the recommended process. You can request a paper application form by calling Council on 9298 8000 or email communitylaws@knox.vic.gov.au

Can I or my GP use old applications forms to apply for a permit?


No. As part of a disability parking scheme update, clearer assessment questions were developed in consultation with medical practitioners, to allow GPs and occupational therapists to assess mobility issues against the criteria. Some questions on the old forms are no longer valid and do not align with the new scheme’s requirements.

Dispute Resolution

I didn’t get a permit because I didn’t meet the eligibility criteria


If you believe your GP or occupational therapist has not accurately assessed your mobility or medical condition, you may seek a second opinion from a different GP or occupational therapist.

This is done by starting a new application with the functional assessment undertaken by a different medical practitioner.

I received a double time permit when I wanted an Australian Disability Parking Permit


Permit type is determined by criteria assessment and not someone’s personal preference or request. An applicant’s mobility condition is the sole determent of permit type.

Priority will be given to people who require extra space to get out of a vehicle or whose medical condition restricts walking to less than 100m are given priority.

If you believe your GP or occupational therapist has not accurately assessed your mobility or medical condition, you may seek a second opinion from a different GP or occupational therapist.

This is done by starting a new application with the functional assessment undertaken by a different medical practitioner.

How do I dispute my disability parking permit outcome?


If you wish to dispute the eligibility criteria of the scheme or scheme operation you can request an explanation of the basis of the eligibility of the criteria and scheme operation from VicRoads. You can contact VicRoads at info@accessibleparking.vic.gov.au or phone 1300 965 677.

Scheme Changes

Why was the scheme changed?


The Disability Parking Permit (DPP) Scheme in Victoria was last updated in 1998 and does not align with the Australian Disability Parking Scheme. The scheme was administered by each of the 79 different Victorian councils. Each council interpreted the scheme differently and had individual administration processes. That led to confusion within the community as well as the potential for inequitable outcomes for applicants and opportunity for the misuse of permits.

The updated scheme continues to be administered by the 79 Victorian councils but the process for applying for and renewing permits is more streamline. The new APP Online Services provides community members with an easier application process and misuse of permits will be reduced, freeing up disability parking bays for the people who really need them.

What are the main differences with the new scheme?


The Accessible Parking Permit (APP) project aims to streamline the permit application and renewal processes, clarify eligibility requirements, and introduce systems and tools to improve management of permits across Victoria.

Changes being made include:

  • Permit holders how have been medically assessed as having an agreed permanent disability will no longer have to return to their medical practitioner for reassessment as part of the permit renewal process.
  • The permit duration will be increased from three years to five years for individuals (with non-temporary permits).
  • The permit application and renewal process will be streamlined with applications to be submitted through a new state-wide digitised system.
  • Permit will adhere to a standard, highly secure permit rather than 79 variations which currently exist.
  • The name of the scheme will be change from ‘Disabled Persons Parking Scheme’ to the ‘Accessible Parking Permit Scheme’.

The following features will be retained:

  • Green Permits/Category 2 Permits will continue to allow a permit holder to park for twice the permissible time in an ordinary parking bay.
  • Those with significant intellectual disabilities are eligible for a permit.

Have the eligibility criteria changed?


The overarching eligibility criteria has not changed however the wording and the process by which a medical practitioner assesses a patient’s mobility or medical condition has.

Do I need to apply for a new permit?


You will need to apply for a new permit when your permit expires.

Can I keep using my existing permit?


Existing permits can be used until their expiry date.

Transitioning to the APP scheme and online service

I was previously told I don’t need to see a GP - why do I need to see one now?


Permit applications were managed by 79 Councils and this led to a range of variations in application processes and outcomes, including variations in process for people with permanent disabilities.

The APP Scheme has updated the questions GPs and OTs will use to asses eligibility against the scheme. Every applicant for a permit will need to be assessed at least once by a GP or OT using the new application process and criteria questions.

GPs and OTs will have the ability in this new assessment process to categorise someone as having a permanent disability. This will mean they will no longer require a functional assessment to renew their permit.

I was previously eligible for a permit but was not after applying for a renewal, why?


As part of the disability parking scheme update, clearer assessment questions were developed in consultation with medical practitioners to allow GPs and OTs to assess mobility issues against the criteria. This related to both space requirements to exit and enter vehicles and the impacts of walking distances may have on applicant’s health. Previously questions were open to a broad interpretation. They are now more aligned with assessing against the scheme criteria.

I used to have a blue permit. Now I have a green. Why is this?


The allocation of Reserved Bay (Blue) and Double Time (Green) permits is determined by outcomes of a mobility assessment. Permit applications were managed by 79 Councils. This led to a range of variations in application processes, assessments and outcomes including variations in how green permits were or weren’t allocated.

As part of the disability parking scheme update, clearer assessment questions were developed in consultation with medical practitioners to allow GPs and OTs to assess mobility issues against the criteria. This related to both space requirements to exit and enter vehicles and the impacts of walking distances may have on an applicant’s health.

Previously questions were open to a broad interpretation. They are now more aligned with assessing against the scheme criteria. This is why you may now have a Green Double Time permit rather than an Australian Disability Parking Permit (formerly known as the Blue Permit).

I am a parent of a disabled child, why can’t my partner and I have a permit for each car?


The conditions of use for an accessible parking permit only allow for an individual to hold one permit. Permits are assigned to individuals, not vehicles. This was also a condition of the old scheme.

It is recognised that this will create inconvenience and difficulties for some people who share responsibility for caring for someone with mobility issues. However, this needed to be weighed against the potential for permit misuse, where people can hold multiple permits.

Why does my GP or OT not know the outcome of my assessment?


Your GP or OT will answer a range of questions that assess eligibility for a permit against the criteria. The answers to these questions determine your eligibility. Prior to the assessment outcome being known, Council will check your application against any known duplicate permits or previous cancelled permits. It is only after this assessment step is the outcome of your application determined and you are advised by mail.

Why can’t my GP or OT decide what permit I get?


Permit type has always been determined by functional assessment against set criteria questions and not personal preference or request. GPs and OTs are required to answer criteria eligibility questions, the responses to which determine permit eligibility and permit type.

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