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A helping hand to usher in the school year

Knox Infolink
Knox Infolink

Knox Infolink has been providing a support service for those in need for 28 years, offering a friendly place to come to access food, referrals to other services and a friendly, caring volunteer to chat to.

The pandemic resulted in some adjustments. “We introduced home deliveries for those who could not come out due to health issues or quarantine and phone interviews for those who needed it,” says Manager Denise Budge.

“We made our food parcels more generous to last families and individuals longer, reducing the need to visit as often and we pre-packed large parcels of fresh fruit and vegetables.  We developed snack packs for those long stays at home with the children and meat trays so that we could be a one stop shop reducing the need to move around Knox unnecessarily.”

As Victoria emerged from Stage 4 lockdown, with Christmas fast approaching, Infolink swung a team of more than 80 volunteers into action to promote, collect and sort food and toys for our Christmas Hamper project in partnership with 10 other services, including Knox Council through the Community Welfare Fund, Knox Gives, which funds the project along with generous donations from community and business.

Clients registered to collect their Christmas food hampers from our pick-up points where they were able to select a $30 toy and a couple of stocking fillers for each of their children. “It gave them a sense of shopping for their children,” says Denise. “The volunteer teams made the event fun and joyful for all.”

“Over the period, we supported nearly 1,000 adults and children in Knox, distributing over 1,000 toys and vouchers and approximately 500 boxes of food over a three-day period.” 

These generously packed hampers and meat vouchers helped families and individuals manage over the Christmas period – but the peak period for Infolink is far from over. “January and February can be a difficult time for families, with children starting school and all the additional costs,” Denise says. “This year will be even more difficult for those who have been relying on Job Seeker and Keeper as these payments reduce.”

#BeKindKnox #KnoxActsofKindness

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