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Coronavirus disease (COVID-19)

Information on active cases

For the most recently available data on active cases by Local Government Area visit the DHHS website.

View Active Cases by Area

Health and safety in our facilities

Some of our venues have limited operations or restrictions in place to ensure the safety of our staff and the community. When visiting council facilities, your responsibilities are:

  • Wear a fitted face mask covering the nose and mouth if you are aged 12 years or older. Some exemptions apply.
  • Maintain a distance of 1.5 metres from others,
  • Comply with signage regarding social distancing and capacity limits,
  • Follow any safety directives or instructions from staff, and
  • Do not enter if you are unwell or showing signs of sickness.

Customer service counter


Due to density limits, customers may need to queue outside. If you can we encourage you to transact with us online or over the phone wherever possible, to ensure access for those who need it most.

  • Open Monday to Friday, 9am – 4pm (closed for cleaning 12pm – 1pm daily)
  • Face masks must be worn unless you have an exemption
  • Cashless transactions preferred
  • Building and Planning counter closed
  • Justice of the Peace unavailable. Look up alternative services at justice.vic.gov.au

Facility closures


Knox Community Arts Centre and Ferntree Gully Arts Centre are currently closed to the public.

We are working with clubs, committees and management to safely reopen recreation facilities (including sports pavilions), community centres, senior citizen centres and clubs and neighbourhood houses. Please contact venues directly for details.

Free face masks

Reusable face masks are being made available to:

  • people living with chronic conditions
  • people who are homeless, living in public housing and crisis accommodation
  • people living with a disability
  • people using family violence and mental health services
  • people using drug and alcohol services
  • refugees
  • Aboriginal people

For more information about eligibility for free masks visit the DHHS website dhhs.vic.gov.au/reusable-face-masks-covid-19

If you are not eligible you can buy or make your own cloth mask.

Order your mask

Council services

We have plans in place to prioritise the ongoing delivery of critical services for our most vulnerable residents. Some non-essential services may be reduced.

Bin collections


Bin collections are continuing as normal. To reduce the risk to our truck drivers from having to move bins, please put your bins out within easy reach, not behind parked cars or other obstructions. If in doubt, please put bins on your driveway.

Our hard waste service is in high demand and new bookings may be temporarily suspended from time to time to allow our crews to catch up.
Check hard waste status

Aged care services


Services to support older people to remain living independently at home, including meals on wheels, are continuing as normal. We are offering enhanced services during COVID-19 including shopping services and meals to those residents who would not normally require them. Shopping bus and on demand bus services have been increased to better provide transport options during COVID-19. All other outings and trips have been cancelled.

Child care and kindergarten


The occasional care service at Knox Children and Family Centre (Wantirna South) is temporarily closed due to low attendances. While this service is closed, families have the option of using the long day care service. Child care and kindergartens are operating with increased cleaning and precautions in place to the minimise the risk of spreading COVID-19.

Maternal and Child Health


We’ve changed the way we provide our service to you in order to protect families and staff. Appointments will be held in-centre with social distancing, hand washing and masks required.

Enquiries can be emailed to mch@knox.vic.gov.au
Read more: Maternal and Child Health

Immunisations


All immunisations will take place at the Knox Civic Centre until further notice.
Read more: Immunisations

Syringe disposal service


We are operating our syringe container collection and disposal service. You can also order a new container online and we will deliver it to your home.
Read more: Syringes and Needles

General Information

Events and activities


We've cancelled all physical events and gatherings until further notice. Many of our events and activities have moved online. Check out what's on:
Calendar

Council meetings


Council meetings are being conducted virtually and are live streamed on Council’s website. We encourage the community to consider continuing to access the live stream via Council’s website as an alternative to attending in person. Visit the Live streaming page for more information.

Council meetings are open to the public. Attendance is limited and you will be required to observe COVID safe protocols including wearing a face mask. For more information visit the Council meeting page.

Delivery access to supermarkets


We have a Supermarket Liaison Officer in place who is actively working with all supermarkets across Knox to address any barriers to receiving supplies.

Staying informed


This situation is moving quickly and often changes by the hour. We'll use every channel possible to keep people informed but ask the community to stay tuned to our Facebook page and website for the latest updates.

You can also download the official government “Coronavirus Australia” app in the Apple App Store or Google Play, or join the WhatsApp channel on iOS or Android.

Looking out for each other


Please check on vulnerable family members and neighbours. Help make sure they are informed and check in with them to see if they need any assistance. Of course if you are unwell please stay away to avoid the risk of spreading the virus and phone instead of visiting.

Staying safe


Please take responsibility for your own safety and follow the instructions of the Department of Health and Human Services on hygiene, personal safety and travel. Seek medical help if required.

This is the most reliable source of information dhhs.vic.gov.au/coronavirus

Household assistance

Financial assistance


For information about the Federal Government's assistance for households, visit treasury.gov.au/coronavirus/households

For information about to how access our payments and services, visit servicesaustralia.gov.au

Emergency relief packages


Victorians in mandatory self-isolation due to Coronavirus (COVID-19) with no access to food and essential supplies can apply to receive emergency relief packages by calling Victoria’s dedicated Coronavirus hotline on 1800 675 398.

Food packages will include items such as long-life milk, pasta, cereal, canned vegetables and sugar.
Personal care packages will also be distributed to eligible households and include soap, toothpaste and deodorant. Additional items may also be provided depending on the needs of the household, such as nappies or baby formula.

Rates


Council has a hardship policy for property owners in financial distress.
More information

For business

Help for business


Our Economic Development Team has a range of resources to support local businesses to recover from the impacts of COVID-19.
Read more: Knox Biz

For information about the Government's business assistance package, visit Business Victoria's website or call the business support hotline on 13 2215.

Restrictions on business


There are restrictions in place for some types of businesses. Check if your business is affected - Updated Restrictions

If you are distressed

Support is available if you are concerned about COVID-19 or are distressed because you are in self-quarantine or sick.
Visit the Head to Health website for:

  • links to mental health online and phone support
  • resources and services that can help if you’re experiencing mental health concerns or trying to support someone else

COVID-19 Community and Welfare Relief Services

Find out about services available in Knox to support you during the COVID-19 pandemic.

View the directory

Knox Mental Health Help Card

The Knox Mental Health Help Card provides key information for people seeking access to mental health support services.

Breaches of restrictions

You can report breaches of restrictions to Victoria Police's Assistance Line - phone 131 444.

Information in other languages

Information about the current situation and keeping yourself safe is available in other languages.

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