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Coronavirus disease (COVID-19)

Breaches of restrictions

You can report breaches of restrictions to Victoria Police's Assistance Line - phone 131 444.

Information on active cases

For the most recently available data on active cases by Local Government Area visit the DHHS website.

View Active Cases by Area

Staying safe in our facilities

Some of our venues have limited operations or restrictions in place to ensure the safety of our staff and the community. When visiting council facilities, your responsibilities are:

  • Wear a fitted face mask covering the nose and mouth if you are aged 12 years or older. Some exemptions apply.
  • Maintain a distance of 1.5 metres from others,
  • Comply with signage regarding social distancing and capacity limits,
  • Follow any safety directives or instructions from staff, and
  • Do not enter if you are unwell or showing signs of sickness.

Customer service counter

Due to density limits, customers may need to queue outside. If you can we encourage you to transact with us online or over the phone wherever possible, to ensure access for those who need it most.

  • Open Monday to Friday, 9am – 4pm (closed for cleaning 12pm – 1pm daily)
  • Face masks must be worn unless you have an exemption
  • Cashless transactions preferred
  • Justice of the Peace unavailable. Look up alternative services at

We are working with clubs, committees and management to safely reopen recreation facilities (including sports pavilions), community centres, senior citizen centres and clubs and neighbourhood houses. Please contact venues directly for details.

Council services

We have plans in place to prioritise the ongoing delivery of critical services for our most vulnerable residents. Some non-essential services may be reduced.

Bin collections

Bin collections and our hard waste service are continuing as normal. To reduce the risk to our truck drivers from having to move bins, please put your bins out within easy reach, not behind parked cars or other obstructions. If in doubt, please put bins on your driveway.

Aged care services

Services to support older people to remain living independently at home, including meals on wheels, are continuing as normal. We are offering extra services during COVID-19 including shopping services and meals to those residents who would not normally require them. Shopping bus and on demand bus services have been increased to better provide transport options during COVID-19. Community outings have recommenced, though destinations may change based on current restrictions.

Child care and kindergarten

Child care and kindergartens are operating with increased cleaning and precautions in place to the minimise the risk of spreading COVID-19. Families will be advised immediately if there is any change to this.

All facilities are cleaned after each session and educators are emphasising good hygiene with children and families. If your child is unwell please keep them at home.


All immunisations will take place at the Knox Civic Centre until further notice.
Read more: Immunisations

General Information

Events and activities

Many of our events and activities have moved online or have adapted to COVID safe requirements. Check out the
Calendar to see what’s on.

Council meetings

Council meetings are streamed live on our website. We urge people to view the live stream rather than attend in person.

While meetings are open to the public, in-person attendance is limited and you will be required to observe COVID safe protocols including wearing a face mask. For more information visit the Live streaming page or the Council meetings page.

Staying informed

We'll use every channel possible to keep people informed but ask the community to stay tuned to our Facebook page and website for the latest updates.

You can also download the official government “Coronavirus Australia” app in the Apple App Store or Google Play, or join the WhatsApp channel on iOS or Android.

Looking out for each other

Please check on vulnerable family members and neighbours. Help make sure they are informed and see if they need any assistance. Of course if you are unwell please stay away to avoid the risk of spreading the virus and phone instead of visiting.

Staying safe

Please take responsibility for your own safety and follow the instructions of the Department of Health and Human Services on hygiene, personal safety and travel. Seek medical help if required.

The DHHS Coronavirus webpage is the most reliable source of information

Free face masks

Reusable face masks are being made available to:

  • people living with chronic conditions
  • people who are homeless, living in public housing and crisis accommodation
  • people living with a disability
  • people using family violence and mental health services
  • people using drug and alcohol services
  • refugees
  • Aboriginal people

For more information about eligibility for free masks visit the DHHS website

If you are not eligible you can buy or make your own cloth mask.

Order your mask

Household assistance

Emergency relief packages

Victorians in mandatory self-isolation due to Coronavirus (COVID-19) with no access to food and essential supplies can apply to receive emergency relief packages by calling Victoria’s dedicated Coronavirus hotline on 1800 675 398.

Food packages will include items such as long-life milk, pasta, cereal, canned vegetables and sugar.
Personal care packages will also be distributed to eligible households and include soap, toothpaste and deodorant. Additional items may also be provided depending on the needs of the household, such as nappies or baby formula.


Council has a hardship policy for property owners in financial distress.
More information

For business

Help for business

Council's Economic Development Team has a range of resources to support local businesses to recover from the impacts of COVID-19. Visit for more information.

For information about the Government's business assistance package, visit Business Victoria's website or call the business support hotline on 13 2215.

If you are distressed

Support is available if you are concerned about COVID-19 or are distressed because you are in self-quarantine or sick.
Visit the Head to Health website for:

  • links to mental health online and phone support
  • resources and services that can help if you’re experiencing mental health concerns or trying to support someone else

Knox Mental Health Help Card

The Knox Mental Health Help Card provides key information for people seeking access to mental health support services.

COVID-19 Community and Welfare Relief Services

Find out about services available in Knox to support you during the COVID-19 pandemic.

View the directory

Information in other languages

Information about the current situation and keeping yourself safe is available in other languages.

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