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Christmas and New Year's opening hours

There will be some changes to our opening hours over the holiday period. 

We hope you have a happy and safe festive season!

Customer service

Our customer service centres have adjusted operating times over the holidays.

Date Customer Service
Phone line

Friday 24 December 2021
Christmas Eve

Closed Closed

Monday 27 December 2021
Christmas Day public holiday

Closed Closed

Tuesday 28 December 2021
Boxing Day public holiday

Closed Closed

Wednesday 29 December 2021

Closed 8:30 am to 5 pm

Thursday 30 December 2021

Closed 8:30 am to 5 pm

Friday 31 December 2021

Closed 8:30 am to 5 pm

Monday 3 January 2022

New Year's Day public holiday

Closed Closed

Tuesday 4 January 2022

Return to normal hours

9 am to midday
1 pm to 4 pm
8:30 am to 5 pm

Calls to 9298 8000 outside of our operating hours will be automatically transferred to our emergency after hours service.

You can still access many of our services online, including:

Additional services for a damaged or missing bin, or missed collection, will be limited over the holidays. These services will not be available from Friday 24 December to Tuesday 28 December 2021. 

For all other online services, visit our pay / report / apply page.

Bin collections

Your household bins will be collected as normal over the holiday period, including on public holidays.

To confirm your collection days or check what you can put in your bins, visit the household binrecycling bin and green waste pages. 

Hard rubbish collection

You can book a hard rubbish collection online.

Knox Transfer Station and Recycling Facility

The Knox Transfer Station and Recycling Facility is open every day except Christmas Day (Saturday 25 December 2021). 

To find out opening hours, what you can and can't drop off, and fees that apply visit the Knox Transfer Station website.

Community centres

The following community centres are closed:

They will reopen on Monday 10 January 2022.

Leisure centres

See below for opening hours.

Maternal and child health services

Our maternal child health services are operating on a reduced service over the holiday period. Council will prioritise appointments for younger babies over this time.

To make an appointment, visit our Maternal and Child Health page.

If you need immediate support, information or advice from a qualified maternal and child health nurse, you can contact the 24-hour Maternal and Child Health hotline on 13 22 29. This service is available 24 hours a day, 7 days a week.

Community support services

Some local organisations are offering free meals for those in need over the holidays.

Support services are also available:


Visit the Eastern Regional Libraries website for opening hours of the libraries in Knox.

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