Christmas and New Year's opening hours
There will be some changes to our opening hours over the holiday period.
We hope you have a happy and safe festive season!
Customer service
Our customer service centres have adjusted operating times over the holidays.
| Date | Customer Service counter |
Phone line |
|---|---|---|
|
Friday 24 December 2021 |
Closed | Closed |
|
Monday 27 December 2021 |
Closed | Closed |
|
Tuesday 28 December 2021 |
Closed | Closed |
|
Wednesday 29 December 2021 |
Closed | 8:30 am to 5 pm |
|
Thursday 30 December 2021 |
Closed | 8:30 am to 5 pm |
|
Friday 31 December 2021 |
Closed | 8:30 am to 5 pm |
|
Monday 3 January 2022 New Year's Day public holiday |
Closed | Closed |
|
Tuesday 4 January 2022 Return to normal hours |
9 am to midday 1 pm to 4 pm |
8:30 am to 5 pm |
Calls to 9298 8000 outside of our operating hours will be automatically transferred to our emergency after hours service.
You can still access many of our services online, including:
- make payments for rates, permits, fines and invoices
- book a hard waste collection
- report a missed bin collection
- report a damaged bin
- report a stolen or missing bin
Additional services for a damaged or missing bin, or missed collection, will be limited over the holidays. These services will not be available from Friday 24 December to Tuesday 28 December 2021.
For all other online services, visit our pay / report / apply page.
Bin collections
Your household bins will be collected as normal over the holiday period, including on public holidays.
To confirm your collection days or check what you can put in your bins, visit the household bin, recycling bin and green waste pages.
Hard rubbish collection
You can book a hard rubbish collection online.
Knox Transfer Station and Recycling Facility
The Knox Transfer Station and Recycling Facility is open every day except Christmas Day (Saturday 25 December 2021).
To find out opening hours, what you can and can't drop off, and fees that apply visit the Knox Transfer Station website.
Community centres
The following community centres are closed:
They will reopen on Monday 10 January 2022.
Leisure centres
See below for opening hours.
- Knox Leisureworks – closed on Christmas day. For opening hours visit the Knox Leisureworks website
- Knox Skate and BMX Park – open every day
- Waterford Valley Golf Course – open every day
- Knox Park Athletics Centre – open every day except public holidays
- Carrington Park Leisure Centre – closed, reopening on 10 January 2022
- Knox Regional Netball Centre – closed, reopening on 10 January 2022
Maternal and child health services
Our maternal child health services are operating on a reduced service over the holiday period. Council will prioritise appointments for younger babies over this time.
To make an appointment, visit our Maternal and Child Health page.
If you need immediate support, information or advice from a qualified maternal and child health nurse, you can contact the 24-hour Maternal and Child Health hotline on 13 22 29. This service is available 24 hours a day, 7 days a week.
Community support services
Some local organisations are offering free meals for those in need over the holidays.
Support services are also available:
- COVID-19 community relief and welfare providers
- homelessness information and support
- emergency and housing support
- family violence support
- mental health and wellbeing.
Libraries
Visit the Eastern Regional Libraries website for opening hours of the libraries in Knox.
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