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Christmas and New Year's opening hours 2022

There will be some changes to our opening hours during the Christmas and New Year holiday period.

Customer service

Our customer service centres will operate as per the following days and times:

Date Customer Service
Phone line
Friday 23 December 2022
From 3pm
Closed Out of Hours Service 

Monday 26 December 2022
Boxing Day public holiday

Closed Out of Hours Service

Tuesday 27 December 2022
Public holiday

Closed Out of Hours Service

Wednesday 28 December 2022

Open 8:30 am to 5 pm

Thursday 29 December 2022

Open 8:30 am to 5 pm

Friday 30 December 2022

Open 8:30 am to 5 pm

Monday 2 January 2023
New Year's Day public holiday

Closed Out of Hours Service

Tuesday 3 January 2023
Return to normal hours

Open 8:30 am to 5 pm

Calls to 9298 8000 outside of our operating hours will be automatically transferred to our out of hours service.

Online services

The following services will not be available from Saturday 24 December to Tuesday 27 December 2022 and Monday 3 January 2023:   

During the holiday period, you can still access many of our services online, including:

For all other online services, visit our pay / report / apply page.

Household bin and green waste collections

Your household bins will be collected as normal over the holiday period, including on public holidays.

There will also be no change to your fortnightly bundled green waste collection service.

To confirm your collection days or check what you can put in your bins, visit our bin, rubbish and recycling page.

Hard rubbish collection

Hard rubbish collection

No hard rubbish will be collected in the week between Christmas and New Year due to public holidays.

The last collection day for this year will be Friday 23 December 2022.

The first hard rubbish collection day for 2023 will be Tuesday 3 January.

Hard rubbish collection bookings

You can still book a hard rubbish collection online during the 2022 Christmas and New Year period.

Knox Transfer Station and Recycling facility

The Knox Transfer Station and Recycling Facility is open every day except Christmas Day (Sunday 25 December 2022).

To find out about opening hours, what you can and can't drop off, and fees that apply, visit the Knox Transfer Station website.

Community centres and leisure centres

The following centres are closed from Sunday 18 December and will reopen Monday 9 January 2023:


The following centres are closed from Friday 23 December and will reopen Monday 16 January 2023:


Knox Leisureworks and Waterford Valley Golf Course will be operating reduced hours.  Please refer to their websites for further information.

Knox Skate and BMX Park remains open over the holiday period.

Knox Athletics Track is closed on public holidays only.

    Maternal and child health services

    Our maternal child health services are operating a reduced service over the holiday period. Council will prioritise appointments for younger babies over this time.

    To make an appointment, visit our Maternal and Child Health page.

    If you need immediate support, information or advice from a qualified maternal and child health nurse, you can contact the 24-hour Maternal and Child Health hotline on 13 22 29. This service is available 24 hours a day, 7 days a week.


    Visit the Eastern Regional Libraries website for opening hours of the libraries in Knox.

    For further information, please see our Contact Council page or call 9298 8000.

    Wishing you a very Merry Christmas and best wishes for 2023.

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