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Stormwater Services - Online Requests

Who do I contact?

  • Stormwater Information Report:
    For enquiries relating to the location of stormwater assets or location of your property's Approved Point of Discharge (APD), view our Application for Stormwater (Drainage) Information Report page.
  • Blocked Drains, Pipes or Damaged Pits:
    Report a blocked drain or a surcharging pit or Report a damaged or missing pit lid
  • Road Opening Permit / Consent:
    If your development requires access to the road reservation or Council's easement drain, then a Road Opening Consent (Permit) will be required. Contact Council's Asset Preservation Department on 9298 8000.
  • Building Over Easements:
    To obtain consent to build over a Council easement, please complete a "Build Over Easement Consent and Report Application" form.
    View our Report and Consent Applications page to apply.
  • Flood Codes:
    To obtain information relating to flood codes, please complete a "Flood and Overland Drainage Consent and Report Application" form.
    View our Report and Consent Applications page to apply.
  • Properties on Septic Tanks:
    Enquiries about whether a property is on trunk sewerage or septic tank, mains water supply, tank water or greywater reuse, contact Council's Health Services Department on 9298 8000.
  • Drinking Water or Sewerage Pipes:
    Enquiries relating to your water supply pipes or sewerage pipes and system faults, contact South East Water on 132 812.


Urban stormwater runoff essentially refers to the water from a rainfall event that is not absorbed into the ground and runs off the surface. This water needs to be captured and safely directed through a combination of pits, pipes, tanks, overland flow paths, roadways, public open space (passive and active), retarding basins, wetlands and waterways, away from human life and property. The responsibility for the management of urban stormwater runoff is shared between private landowners, Councils, VicRoads and Melbourne Water.

Drainage responsibility

Property owners:


Have responsibility for stormwater infrastructure such as roof gutters, downpipes, rainwater tanks, and private household stormwater pipes within the property boundary (excluding Authority-owned infrastructure within declared sewerage and stormwater drainage easements).

Council:


Has responsibility for the management of stormwater at the local or precinct level (generally catchments below 60Ha) within local roads and streetscapes. Council’s approach is to provide flood protection for rainfall events up to the magnitude and frequency of a 5 year ARI (average recurrence interval) storm in residential areas; and up to the 10 year ARI in commercial and industrial areas. Project prioritisation is largely based on maintaining flood protection to internal (habitable) floor areas (and excludes gardens, yards, garages, sheds, etc).

  • A 5 year ARI storm event has an 18% chance of occurring in any given year.
  • A 10 year ARI storm event has a 10% chance of occurring in any given year.
  • A 100 year ARI storm event has a 1% chance of occurring in any given year.

Melbourne Water:


Is the regional stormwater drainage authority and provides stormwater infrastructure for catchments greater than 60Ha and includes trunk stormwater pipes, flood retarding basins, wetlands and urban waterways. Melbourne Water’s approach is to provide flood protection for rainfall events between the 10 year and 100 year ARI (that is, those large, intense storms that have a 1% likelihood of occurring in any given year).

Your Property:


Each property is allocated with a location to direct its stormwater runoff – known as an Approved Point of Discharge (APD) – where your stormwater runoff empties into Council’s piped infrastructure. Typically, your APD is situated at the natural low point of your land parcel. All stormwater related issues beyond this point (ie. the APD) are the responsibility of the asset owner, that is, Council, VicRoads or Melbourne Water.

It is the property owner’s responsibility to ensure that the stormwater infrastructure within the property boundary is maintained and operational at all times. This means that stormwater runoff from private land is your responsibility, right up until it reaches a point of connection with Council’s stormwater infrastructure, including if the property's stormwater discharges to the roadside kerb (public land) or onto a neighbouring property.

Property Drainage

Council has a duty to inspect, maintain and repair Section 3 only as illustrated in the figure above. Section 3 will be inspected for hazards and maintained to specified service levels to provide protection to internal (habitable) floor areas from flood (excludes garages, sheds and outbuildings).

Council does not have a statutory duty to inspect, maintain or repair Sections 1 and 2. Household drainage (including tapping) is the responsibility of the property owner to construct (to Council standards), alter and maintain. Council is not required to inspect Sections 1 and 2 for hazards. This is the responsibility of the resident/tenant/property owner/body corporate (whichever is appropriate). These assets are not required to be maintained by Council.

Drainage pipes and pits located within drainage easements in private properties are Council assets. Access to maintain, upgrade and/or repair these assets (as required) will be sought by Council. Connection from a residential building to Council's drainage system or kerbing is the responsibility of the property owner to seek approval from Council, construct (to Council standards), alter and maintain at the property owner's cost.

It is recommended that a licensed plumber be engaged to resolve internal drainage issues. Should these works continue into the road reservation, or possibly require access into Council’s easement drain, then a Road Opening Consent (Road Opening Permit) will be required. Contact Council's Asset Preservation Department on 9298 8000.

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