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- Customer Satisfaction Survey
Across March, researchers will be knocking on doors across Knox. We are conducting community satisfaction surveys to understand how we are performing to help us identify ways to improve customer experience.
We want to hear about the experience of residents across a range of services, including Council’s overall performance, customer service, waste management, arts centres and libraries, recreational facilities, and local streets and footpaths. Feedback gathered will help us to identify ways to improve service delivery to residents.
The surveys will be undertaken by an external agency, Metropolis, who will be door knocking in Knox to talk to residents.
Metropolis Research is an independent market research agency commissioned by Council to undertake these surveys. Authorised staff will be wearing a Metropolis Research lanyard with photo ID and will carry a letter of authorisation from Knox City Council.
A total of 500 interviews will be conducted with a representative sample of Knox residents. The interviews will take approximately 15 minutes and responses are confidential.
If you have any questions, please call Knox Customer Service on 9298 8000.
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News
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- Fire Danger Period starts 30 January
- Free school holiday activities at the new Knox Library
- Get back to nature
- HV Jones Reserve Project Update
- Help create the future of Koolunga Native Reserve
- Help shape our Community Engagement Policy
- Help us tackle graffiti
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- Knox Festival Twilight Program
- Knox Festival returns for 2022
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- Knox tree trails
- Last chance to nominate an everyday hero
- Learn about composting
- Lower your carbon footprint and reduce energy bills
- Make your veggie patch thrive
- New home for outdoor dining pod
- Only 4 weeks left to nominate a local hero
- Parking sensors installed in Knox
- Paving the way, sustainably
- Playspace makeover for Tim Neville Arboretum
- Protecting our green areas and significant spaces
- Quarry lake closed due to poor water quality
- Recycling right for National Recycling Week
- Revitalising Boronia
- Shining light on Knox and Emerson dog parks
- Storm assistance
- Storm recovery update
- The excitement is building at Stud Park
- Totem-ly awesome
- Volunteer Biodiversity Group Anniversaries
- Arts in Knox
- Major projects and initiatives
- Community groups and volunteering
- Explore Knox
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Event Calendar
- A Little Bit of Blue
- Buble Christmas Special Featuring Glenn Starr
- Dave O'Neil - Overweight Lightweight Comedy Show
- Get Rhythm - The Johnny Cash and June Carter Tribute
- Keeping Chickens Workshop
- SOS The Australian Abba Tribute Show
- Shirley Bassey Featuring Danielle Matthews
- Sionnach Rua's Great Irish Songbook
- The Dusty Springfield Show Featuring Wendy Stapleton
- The Eagles Story
- The Golden Years Timeless Classic Songs
- The Librarian - A Booking Circus Adventure
- The Winner Is...The Academy Award winning songs from 1935-2020
- Top of the World! - Easy Listening Hits of the 70's
- Women of the 60s Featuring Gina Hogan
- Knox eNews