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Missed Business booklet

Missed Business: Helping Businesses Support People with Disabilities

Good access is good business

Access issues affect everyone, especially people using prams, older residents and people with a disability.

'Missed Business' is a small, simple, user-friendly booklet containing tips on how to make your business more accessible for people with mobility impairments, including parents using prams. It is a useful resource to assist small business to increase their accessibility, customer base and profits.

Knox Disability Advisory Committee has great pleasure in presenting 'Missed Business' - a joint initiative of Knox City Council and the Human Rights and Equal Opportunity Commission.

Knox City Council is committed to ensuring access and inclusion for all residents, including people with a disability, who live in or visit Knox.

This guide will assist small businesses by improving access for people with a disability, business potential will also increase.

Four ways to improve access for all your customers

  • Make it easy for people to find you.
  • Make it easy for people to get in.
  • Make it easy for people to move around.
  • Make the most of customer service.

For more information

Please contact our Metro Access Officer, Peter Johnston, on 9298 8000 or email

You can also call the National Relay Service on 133 677 (quote '03 9298 8000').

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