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Missed Business booklet

Missed Business: Helping Businesses Support People with Disabilities

Good access is good business

Access issues affect everyone, especially people using prams, older residents and people with a disability.

'Missed Business' is a small, simple, user-friendly booklet containing tips on how to make your business more accessible for people with mobility impairments, including parents using prams. It is a useful resource to assist small business to increase their accessibility, customer base and profits.

Knox Disability Advisory Committee has great pleasure in presenting 'Missed Business' - a joint initiative of Knox City Council and the Human Rights and Equal Opportunity Commission.

Knox City Council is committed to ensuring access and inclusion for all residents, including people with a disability, who live in or visit Knox.

This guide will assist small businesses by improving access for people with a disability, business potential will also increase.

Four ways to improve access for all your customers

  • Make it easy for people to find you.
  • Make it easy for people to get in.
  • Make it easy for people to move around.
  • Make the most of customer service.

For more information

Please contact our Metro Access Officer, Peter Johnston, on 9298 8000 or email Peter.Johnston@knox.vic.gov.au.

You can also call the National Relay Service on 133 677 (quote '03 9298 8000').

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