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Knox home care services

Seniors and Aged Care

Checking in with our Clients

Knox City Council is seeking feedback from clients to help us understand what we are doing well, and where we might be able to improve our services.

We are seeking feedback from participants of the Commonwealth Home Support Program (CHSP), the Home and Community Care Program for Younger People (HACC-PYP) and Council funded Active Ageing and Disability services.

All responses to this survey are confidential, and only accessed by staff of Council’s Active Ageing department. You only need to include your name if you would like us to contact you.

If you have any questions regarding this survey, please contact us on (03) 9298 8843.

The survey closes at 5pm Friday 5 May 2017.

Complete our Survey

Australian Aged Care Services Reform

Aged Care Services in Australia are currently going through a process of reform. In today's new environment, access to Aged Care services, in the first instance, is dependent upon your age.

Under 65 Years


The Victorian Government continues to fund services for people aged under 65 years (under 50 years for Aboriginal and Torres Strait Islander people) under the Home & Community Care (HACC) Program for Younger People with some clients transferring to the National Disability Insurance Scheme (NDIS) as it rolls out in Victoria.

65 Years and Over


Since 1 July 2016, services for people aged 65 years and over (50 years and over for Aboriginal and Torres Strait Islander people) are directly funded and managed through the Commonwealth Home Support Programme (CHSP). Services are supported by the Australian Government Department of Social Services. Visit the Department of Social Services website (www.dss.gov.au) for more information.

What does this mean for me?

In essence, your entitlement or right to receive Aged Care Services that are Government funded has not changed. However, depending upon your age, the pathways to Aged Care Services funded by the Government and the types or Services available will differ. Please select the link below which is applicable to you for further information about the relevant pathways:


I am Under 65 I am 65 or Over


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