Knox City Council website has been designed to ensure that our content is available to all users, including those with visual, motor or cognitive disabilities.
We regularly assess and update our website to meet the current Web Content Accessibility Guidelines (WCAG) 2.1 Level AA guidelines.
For more information about WCAG and accessible websites, please visit the World Wide Web Consortium (W3C) website.
All content should be written in plain English and with an acceptable level of Readability.
Request an alternative format
We have other formats available.
If you need help accessing our website or need information in an alternative format, please contact us.
Knox City Council has a legal requirement to ensure our service is usable and accessible to people with disabilities (see the Disability Discrimination Act 1992).
Australian Government agencies are required to meet the Web Content Accessibility Guidelines (WCAG) 2.0 Level AA, which includes Level A (covered by the Web Accessibility National Transition Strategy).
Accessible website functions
Below are some of the technical functions we have taken to support WCAG 2.1 Level AA guidelines.
We offer you the ability to easily make font size larger or smaller on all web pages.
You can change the font size in the top right corner of our website navigation.
You can translate our web pages into multiple languages in the top right corner of our website navigation.
There are also translator and interpreter services information available to the Knox community.
We have attempted to keep PDF downloads to a minimum on this website, but sometimes PDF's are necessary.
Please note that most PDFs are produced by Council, however some may be supplied to us from third parties and may not be readily available in alternative formats.
Video and audio
Video and audio are used on the Knox City Council website.
Where possible, transcripts are provided for this content, to enable access for hearing-impaired visitors (as well as those without speakers or headphones).
Speech and Hearing Impaired Assistance
Knox City Council is Relay Service Friendly.
If you are deaf or have a hearing impairment or speech impairment, our website uses a speaker service to allow content to be read aloud.
This can be found under each page title, in the top left, under a button called 'Listen'.
You can also:
- Contact us through the National Relay Service (NRS) website.
- Give the number 03 9298 8000 you want to call.
For more information, visit relayservice.gov.au.
Our disability Access Keys are customised accessibility guides that provide:
- and sensory integration.
This helps visitors with autism spectrum disorder, cognitive impairment, intellectual disabilities, dementia or Alzheimer’s understand what to expect when visiting the council.
Web site issues or feedback
If you have any problems or feedback about this web site, we'd like to hear from you!
Submit your comments or questions by contacting us.
If you're reporting a technical issue with the website, please try to include as much information as possible, such as:
- what web page/s you are having trouble with
- and what web browser you are using.
You can find more information our disability and accessibility section and the below links:
- How to use accessibility features in Google Chrome & products
- Accessibility features in Microsoft Edge
- Accessibility features in Firefox.
Contact us and we will get back to you.
Or call our Customer Service team on 9298 8000.