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Contact Council

We're here to help you in any way we can.

Find a service online

We have many services available online, including:

Get in touch with us


Visit our pay / report / apply page to apply for services, make a payment or report an issue online.

We will acknowledge your submission within 1 business day.

By phone

9298 8000

Our phone line is staffed between 8:30 am to 5:00 pm, Monday to Friday.

We aim to answer your call within 2.5 minutes.

We will return your telephone message within 1 business day.

Emergency after hours service

For emergency situations outside normal working hours, call 9298 8000 and speak to our emergency after hours service.


[email protected].

You will get an acknowledgment within 1 business day. We will respond to general inquiries within 10 business days.


Knox Civic Centre
511 Burwood Highway, Wantirna South VIC 3152.

In person

Knox Civic Centre, 511 Burwood Highway, Wantirna South VIC 3152.

Our customer service counter is open between 8:30 am to 5:00 pm, Monday to Friday, and is closed on public holidays.

We aim to serve you within 5 minutes of arrival.

Getting to Knox Civic Centre

Parking at Knox Civic Centre

Council has free but limited 2 hour parking spaces at the front of the Civic Centre near the main entrance. All day parking is only available to permit holders where signs indicate. There are multiple accessible car parks. No public parking in red permit zones for Council vehicles only.

View the Knox Civic Centre parking map [PDF 1.2 MB]

Parking at Westfield Knox shopping centre

Free 3 hour parking is available at the Westfield Knox shopping centre next to the Civic Centre. Westfield members receive 4 hours free parking by downloading their app. 

Westfield Knox parking

Travel by bus

There is a bus stop directly outside the Civic Centre on Burwood Highway.

A bus interchange is located at Westfield Knox has off Burwood Highway and a short 5-10 minute walk to the Civic Centre.

Public Transport Victoria Journey Planner

Venue accessibility

The Knox Civic Centre is accessible to people of all abilities. 

Prepare for your visit by downloading an access key:

National Relay Service

If you are deaf or have a hearing or speech impairment, contact the National Relay Service (NRS) and ask them to call Knox City Council on 03 9298 8000.

For more information, visit

Translating and Interpreting Service (TIS)

Contact the Translating and Interpreting Service (TIS) on 131 450 or via and ask them to call Knox City Council on 03 9298 8000.

See information in different languages about how to use the translating and interpreting service.

Make a complaint

Hearing about your experience with Knox City Council is important to us and we encourage you to contact us if you are dissatisfied with our services, actions, decisions or policies. We are committed to taking action to resolve complaints as quickly as possible, and learning from complaints to improve our services.

Find out more about how you can make a complaint and how we will handle your complaint.


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