Find a service online
We have many services available online, including:
- Pay your rates
- Register your pet or renew registration
- Book a hard rubbish collection
- Information on bins
- Information on kindergartens
- Information on building and planning
Get in touch with us
Online
- check out our pay / report / apply page to apply for services online, make a payment or report an issue
- submit a general enquiry
- email us at knoxcc@knox.vic.gov.au
By phone
Call us on 9298 8000 between 8:30 am to 5:00 pm, Monday to Friday.
In person
Visit the Knox Civic Centre Customer Service Counter located at our council offices at 511 Burwood Highway, Wantirna South VIC 3152.
Check-in using the Services Victoria app and proof of vaccination status are no longer required to attend the Knox Civic Centre. For more information visit our COVID-19 information page.
Opening hours
Opening hours are Monday to Friday, 8:30 am to 5:00 pm. The counter is closed on public holidays.
Mobile app
You can let us know about a range of issues using the 'Snap Send Solve' app for mobile devices. Download this app free from the App Store or Google Play.
Please be aware that not all issues that can be reported using this app are Council's responsibility. This will affect our response time and ability to resolve the issue.
How to find Knox Civic Centre
After hours service
For emergency situations outside normal working hours, call 9298 8000 and speak to our emergency after hours service.
Venue accessibility
The Knox Civic Centre is accessible to people of all abilities.
Prepare for your visit by downloading an access key:
If you are hearing or speech impaired
If you are deaf or have a hearing or speech impairment:
- contact us through the National Relay Service (NRS) website
- tell them you want to call 03 9298 8000.
For more information, visit relayservice.gov.au.
Translating and Interpreting Service (TIS)
Access instant telephone interpreting services by calling 131 450.
It will ask you to provide the:
- name of the organisation you need to contact – Knox City Council
- phone number of the organisation you need to contact – 03 9298 8000.
See information in different languages about how to use the translating and interpreting service.
Complaints, compliments or suggestions
Hearing your feedback is important to us and we always try to resolve any issues as fast as possible.
