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Contact Council

We're here to help you in any way we can.

Find a service online

We have many services available online, including:

Get in touch with us


By phone

Call us on 9298 8000 between 8:30 am to 5:00 pm, Monday to Friday.

In person

Visit the Knox Civic Centre Customer Service Counter located at our council offices at 511 Burwood Highway, Wantirna South VIC 3152.

Check-in using the Services Victoria app and proof of vaccination status are no longer required to attend the Knox Civic Centre. For more information visit our COVID-19 information page.

Opening hours

Opening hours are Monday to Friday, 8:30 am to 5:00 pm. The counter is closed on public holidays.

Mobile app

You can let us know about a range of issues using the 'Snap Send Solve' app for mobile devices. Download this app free from the App Store or Google Play.

Please be aware that not all issues that can be reported using this app are Council's responsibility. This will affect our response time and ability to resolve the issue.

How to find Knox Civic Centre

After hours service

For emergency situations outside normal working hours, call 9298 8000 and speak to our emergency after hours service.

Venue accessibility

The Knox Civic Centre is accessible to people of all abilities. 

Prepare for your visit by downloading an access key:

If you are hearing or speech impaired

If you are deaf or have a hearing or speech impairment:

For more information, visit

Translating and Interpreting Service (TIS)

Access instant telephone interpreting services by calling 131 450.

It will ask you to provide the:

  • name of the organisation you need to contact – Knox City Council
  • phone number of the organisation you need to contact – 03 9298 8000.

See information in different languages about how to use the translating and interpreting service.

Complaints, compliments or suggestions

Hearing your feedback is important to us and we always try to resolve any issues as fast as possible.

Find out how to tell us what you think


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