A Telstra outage is affecting some mobile callers. Please use the VIC area code to call us (03) 9298 8000.
Find a service online
We have many services available online, including:
- Pay your rates
- Register your pet or renew registration
- Book a hard rubbish collection
- Information on bins
- Information on kindergartens
- Information on building and planning
- Register your community event
Get in touch with us
Visit our pay / report / apply page to apply for services, make a payment or report an issue online.
Our phone line is staffed between 8:30 am to 5:00 pm, Monday to Friday.
Emergency after hours service
For emergency situations outside normal working hours, call 9298 8000 and speak to our emergency after hours service.
Knox Civic Centre
511 Burwood Highway, Wantirna South VIC 3152
Knox Civic Centre, 511 Burwood Highway, Wantirna South VIC 3152
Our customer service counter is open between 8:30 am to 5:00 pm, Monday to Friday, and is closed on public holidays.
How to find Knox Civic Centre
The Knox Civic Centre is accessible to people of all abilities.
Prepare for your visit by downloading an access key:
National Relay Service
If you are deaf or have a hearing or speech impairment, contact the National Relay Service (NRS) and ask them to call Knox City Council on 03 9298 8000.
For more information, visit relayservice.gov.au.
Translating and Interpreting Service (TIS)
Contact the Translating and Interpreting Service (TIS) on 131 450 or via tisnational.gov.au and ask them to call Knox City Council on 03 9298 8000.
See information in different languages about how to use the translating and interpreting service.
Make a complaint
Hearing about your experience with Knox City Council is important to us and we encourage you to contact us if you are dissatisfied with our services, actions, decisions or policies. We are committed to taking action to resolve complaints as quickly as possible, and learning from complaints to improve our services.
Find out more about how you can make a complaint and how we will handle your complaint.