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Contact Council

We're here to help you in any way we can.

Get in touch with us


By phone

Call us on 9298 8000 between 8:30 am to 5 pm, Monday to Friday.

The customer service phone line has adjusted operating times over the holiday period.

In person

Visit the Knox Civic Centre Customer Service Counter located at our council offices at 511 Burwood Highway, Wantirna South VIC 3152.

Opening hours are Monday to Friday,  9 am to 4 pm (closed between 12 noon to 1 pm).

In line with State Government COVID-19 restrictions, evidence of full vaccination status is a condition of entry, unless you have a valid medical exemption. For more information visit our COVID-19 information page. 

Mobile app

You can let us know about a range of issues using the Snap Send Solve app for mobile devices. Download this app free from the App Store or Google Play.

Please be aware that not all issues that can be reported using this app are Council's responsibility. This will affect our response time and ability to resolve the issue.

How to find Knox Civic Centre

After hours service

For emergency situations outside normal working hours, call 9298 8000 and speak to our emergency after hours service.

Disability access

We offer an accessibility guide to Knox City Council Civic Centre for people with physical impairment.

If you are hearing or speech impaired

If you are deaf or have a hearing or speech impairment:

For more information, visit

Translating and Interpreting Service (TIS)

Access instant telephone interpreting services by calling 131 450.

It will ask you to provide the:

  • name of the organisation you need to contact – Knox City Council
  • phone number of the organisation you need to contact – 03 9298 8000.

See information in different languages about how to use the translating and interpreting service.

Complaints, compliments or suggestions

Hearing your feedback is important to us and we always try to resolve any issues as fast as possible.

Find out how to tell us what you think


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