Service Updates

We are prioritising critical services and some services may be reduced. This means there will be longer wait times for customers contacting us by phone. Many of our services are available online. Advice on which services can continue is changing rapidly. For regular updates, go to knox.vic.gov.au/coronavirus

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Accessibility

Speech and Hearing Impaired Assistance

Knox City Council is Relay Service Friendly.

If you are deaf, or have a hearing impairment or speech impairment our website uses ReadSpeaker to allow content to be read aloud if you have trouble reading online or would prefer to listen to content. See our Using the ReadSpeaker Listen function page for more information. Alternatively you can:

Contact us through the National Relay Service (NRS) website.
Give the number 03 9298 8000 you want to call.

For more information, visit relayservice.gov.au

Access Key

Our Disability Access Key is a customised accessibility guide which provides information, prediction, structure, orientation and sensory integration, to help visitors with autism spectrum disorder, cognitive impairment, intellectual disabilities, dementia or Alzheimer’s understand what to expect when visiting the council.

View all Access Keys

Website Accessibility

The Knox City Council has been designed to ensure that our content is available to all users including those with visual, motor or cognitive disabilities.

We regularly assess and update our web page content to ensure it meets the current Web Content Accessibility Guidelines (WCAG) standards to Level A with the aim to meet Level AA in most cases. For more information about WCAG and accessible websites, please visit the World Wide Web Consortium (W3C) website.

About our Site

The following details some of the other features about our site:

Site Navigation

We have designed this site to be simple and easy to use with our most popular information available from our home page. Our major services are grouped in to themes including:

Your Council for Online Services; Contact Details; Plans, Strategies and Reports; Mayor and Councillor details; Council Meetings and Media Releases.
Your City is about Knox's history and future planning strategies; businesses; transport; roads; local laws; and our community groups.
Your Property covers your home and garden; planning and building; pets; waste and recycling.
Your Family is everything about your family from newborn babies; immunisation and health services; to young people and seniors.
Things To Do is where to find our Calendar of Events; art activities; sporting clubs and grounds; or details about our major festivals and events.
Jobs at Knox lists our latest job opportunities and how to apply for a job.
Emergencies offers information about any current emergencies; how to keep in touch with Council; and how to plan for and react to an emergency.

Searching our site

At the top right corner of each page is a text search box which is powered by Google. Simply type your search term and press the Enter key to view results directly from Google. Please note, Council does not endorse any advertising appearing on the search results page.

Alternatively, you can view our A-Z Index (or sitemap) that displays a list of all pages on our website, sorted by page title.

Printer Friendly pages

If you need to print a web page, you can view a "Printer Friendly" version of a page by clicking the printer icon near the top right corner of each page. This printer friendly view removes unnecessary page navigation and some images to provide an easier to read document and reduce printing costs.

PDFs

We have attempted to keep PDF downloads to a minimum, however there are certain instances where PDF's are necessary. Most modern web browsers can view PDFs or you can visit Adobe's website to download Adobe Reader.

If you require a document in an alternative format, such as Word, Rich Text Format (RTF) or something else, please contact us for more information.

Please note that most PDFs are produced by Council, however some may be supplied to us from third parties and may not be readily available in alternative formats.

Web Site Issues or Feedback

If you have any problems or feedback about this web site, we'd like to hear from you! You can submit your comments or questions to our eServices team using our online Website Feedback Form or call us on 9298 8000 during opening hours. If you're reporting an technical issue with the website, please try to include as much information as possible, such as what web page/s you are having trouble with and what web browser you are using.