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Service Updates

We are prioritising critical services and some services may be reduced. This means there will be longer wait times for customers contacting us by phone. Many of our services are available online. Advice on which services can continue is changing rapidly. For regular updates, go to

Community Training Program

The Knox City Council Community Training is a series of free workshops presented over the year for individuals, community groups, clubs and not-for profit organisations in Knox who provide activities, programs and services in Knox.

If you are a volunteer, work for a not-for-profit community group or are interested in starting or joining a group, such as a local club or committee this program will be suitable for you.

The workshops provide opportunities for individuals and volunteers of local not-for profit community groups to build their capacity and develop new skills, as well as meet and network with other community groups throughout Knox.

Until further notice, workshops will be held online via Zoom. When you register for a workshop you will receive instructions, closer to the date, to participate online.

Managing Volunteers and the Law


Facilitator: Not-for-Profit Law (Justice Connect)

Brought to you in partnership with Volunteer For Knox

If you manage volunteers, join this session to build your understanding of how the law applies to volunteers and the implications this has for volunteer management practices.

Learning outcomes include:

  • The differences between a volunteer and employee relationship, why it is important and how to ensure the nature of the relationship is clear;
  • The volunteer recruitment process and equal opportunity laws;
  • The ‘duty of care’ your organisation owes its volunteers;
  • Your organisation’s legal responsibility for the actions of its volunteers;
  • Volunteers and risk management;
  • The importance of volunteer insurance;
  • Workplace behaviours and volunteers (discrimination, sexual harassment, bullying and victimisation);
  • Reviewing volunteer performance and having difficult conversations;
  • Ending the volunteer relationship; and
  • Top tips for managing an effective and legally-compliant volunteer program.

Event Details

  • Date Thursday, 8 October 2020
  • Time 6.00pm - 9.00pm
  • Address Via Zoom - link to be provided

Register Here

Securing your Future with a Fundraising Plan


Facilitator: Non Profit Training

There is little doubt that the pandemic has made it hard for groups to fundraise. This timely session will help your group to review your current fundraising practices and look to secure your future with alternative solutions. Non-profit organisations often have a limited amount of money at their disposal and if one income stream comes to an end; sometimes it can also be the end for the organisation. At the end of this session, participants will have constructed a three-year funding plan that fits.

Topics include:

  • Reviewing the right approach for a community organisation;
  • The skills that are needed to succeed;
  • Who is responsible for what;
  • Pros and cons of different modes of fundraising; and
  • Embedding fundraising as part of the everyday.

Event Details

  • Date Wednesday, 21 October 2020
  • Time 6.30pm - 9.00pm
  • Address Via Zoom - link to be provided

Register Here

Safe Food Handling

Sausage Sizzle

Facilitator: Knox City Council, Health Services team

This workshop covers essential safe food handling knowledge. Don’t jeopardise your fundraising activities, or your customers' health! Be prepared. Learn more about safe food preparation and your legal obligations.

Please note this is not a certified food handling course

Event Details

  • Date Wednesday, 28 October 2020
  • Time 7.00pm - 9.00pm
  • Address Via Zoom - link to be provided

Register Here

What's Next? Resurfacing and Revisioning for Recovery for Community Groups

Paper and post-it notes

Facilitator: Non Profit Training

As we look toward emerging from lockdown, what have we learnt? How have we changed? As we look to the future, now is the time to think about what, and how we will engage with our members and stakeholders during these next stages.

This session will help community groups to consider a plan for moving forward. It will help you to think about what you need to reinvent or pivot to ensure the services you offer are relevant and stay relevant for your community. The session will help you to network, talk to others and gather ideas for reengaging and revisioning your organisation.

Topics discussed will include:

  • Reflection - challenges/barriers we have had to manage and what’s new that we will take forward;
  • What will resurfacing look like for your organisation;
  • Ideas to connect and engage your members and stakeholders;
  • Exploring project ideas for moving forward in these next stages;
  • Collaborations and networks that will enable our future;
  • Tools and digital solutions that can support your group now and into the future; and
  • Understanding the potential for grants to support your revisioning and recovery.

Event Details

  • Date Thursday, 12 November 2020
  • Time 6.30pm - 8.30pm
  • Address Via Zoom - link to be provided

Register Here

For more information

Contact the Community Partnerships Team on or phone 9298 8000. Please advise us of any additional requirements that may assist you in attending.

  • TIS Interpreter 131 450 (ask for 03 9298 8000)
  • Fax 9800 3096
  • Facebook
  • TTY If you are deaf or have difficulty with a hearing or speech impairment, contact us through the National Relay Service 133 677 (quote ’03 9298 8000’)
  • Other For Speak and Listen, Internet relay, video relay or SMS relay services see

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September e-Bulletin

Learn Local

Learn Local logo

Adult Learning Centre, Neighbourhood House or Community House - whatever the name, these places are the heart of the Knox community. More recently referred to as Learn Local organisations, the Houses provide a great range of affordable educational, social and recreational activities within a welcoming and supportive environment.

Learn Local

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