Christmas and New Year's opening hours 2023
There will be some changes to our opening hours over the holiday period.
Customer service
Our customer service centres have adjusted operating times over the holidays.
| Date | Customer Service counter |
Phone line |
|---|---|---|
| Friday 22 December 2023 | Closed from 3pm | Out of Hours service from 3pm |
|
Monday 25 December 2023 |
Closed | Out of Hours service |
|
Tuesday 26 December 2023 |
Closed | Out of Hours service |
|
Wednesday 27 December 2023 |
Open | 8:30 am to 5 pm |
|
Thursday 28 December 2023 |
Open | 8:30 am to 5 pm |
|
Friday 29 December 2023 |
Open | 8:30 am to 5 pm |
|
Monday 1 January 2024 |
Closed | Out of Hours service |
|
Tuesday 2 January 2024 |
Open | 8:30 am to 5 pm |
Calls to 9298 8000 outside of our operating hours will be automatically transferred to our emergency Out of Hours service.
Online services
You can still access many of our services online, including:
- make payments for rates, permits, fines and invoices
- book a hard waste collection
- report a missed bin collection
- report a damaged bin
- report a stolen or missing bin
However, any reports or bookings will not be actioned on public holidays.
For all other online services, visit our pay / report / apply page.
Bin collections
Your household bins will be collected as normal over the holiday period, including on public holidays.
To confirm your collection days or check what you can put in your bins, use the find my bin days tool or visit the household bin, recycling bin and green waste pages.
Hard rubbish collection
You can book a hard rubbish collection online. The last collection for 2023 will take place on Friday 22 December and resume from Tuesday 2 January 2024.
Knox Transfer Station and Recycling Facility
The Knox Transfer Station and Recycling Facility is open every day except Christmas Day.
To find out opening hours, what you can and can't drop off, and fees that apply visit the Knox Transfer Station website.
Community arts centres
The following community centres are closed from Friday 22 December and will reopen on Monday 15 January 2024:
Rowville Community Centre
Rowville Community Centre will close from Friday 22 December and reopen on Monday 8 January 2024.
From Monday 8 January to Monday 29 January 2024 the centre will operate reduced hours - Monday to Friday, 9 am to 5 pm.
Leisure centres
See below for opening hours.
- Knox Leisureworks – closed on Christmas day. For opening hours visit the Knox Leisureworks website.
- Knox Skate and BMX Park – open every day. For staffed hours visit the Knox Skate and BMX Park website.
- Waterford Valley Golf Course – closed on Christmas Day. for opening hours, visit the Waterford Valley Golf Course website.
- Knox Park Athletics Centre – open every day except public holidays.
- Carrington Park Leisure Centre and Multi-purpose facility – closed from 20 December, reopening on Monday 8 January 2024.
- Knox Regional Netball Centre – closed from 20 December, reopening on Monday 8 January 2024. From Monday 8 January to Monday 29 January, the centre will operate at reduced hours - Monday to Friday, 9 am to 5 pm.
Maternal and child health services
Our maternal child health services are operating on a reduced service over the holiday period. Council will prioritise appointments for younger babies over this time.
To make an appointment, visit our Maternal and Child Health page.
If you need immediate support, information or advice from a qualified maternal and child health nurse, you can contact the 24-hour Maternal and Child Health hotline on 13 22 29. This service is available 24 hours a day, 7 days a week.
Community support services
See below for support services available:
- Community relief and welfare providers
- homelessness information and support
- emergency and housing support
- family violence support
- mental health and wellbeing.
Libraries
Visit the Eastern Regional Libraries website for opening hours of the libraries in Knox.
We hope you have a safe Christmas and Happy New Year.
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