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Christmas and New Year's opening hours 2023

There will be some changes to our opening hours over the holiday period.

Customer service

Our customer service centres have adjusted operating times over the holidays.

Date Customer Service
Phone line
Friday 22 December 2023 Closed from 3pm Out of Hours service from 3pm

Monday 25 December 2023
Christmas Day

Closed Out of Hours service

Tuesday 26 December 2023
Boxing Day public holiday

Closed Out of Hours service

Wednesday 27 December 2023

Open 8:30 am to 5 pm

Thursday 28 December 2023

Open 8:30 am to 5 pm

Friday 29 December 2023

Open 8:30 am to 5 pm

Monday 1 January 2024
New Year's Day

Closed Out of Hours service

Tuesday 2 January 2024
Return to normal hours

Open 8:30 am to 5 pm

Calls to 9298 8000 outside of our operating hours will be automatically transferred to our emergency Out of Hours service.

Online services

You can still access many of our services online, including:

However, any reports or bookings will not be actioned on public holidays.

For all other online services, visit our pay / report / apply page.

Bin collections

Your household bins will be collected as normal over the holiday period, including on public holidays.

To confirm your collection days or check what you can put in your bins, use the find my bin days tool or visit the household bin, recycling bin and green waste pages.

Hard rubbish collection

You can book a hard rubbish collection online.  The last collection for 2023 will take place on Friday 22 December and resume from Tuesday 2 January 2024.  

Knox Transfer Station and Recycling Facility

The Knox Transfer Station and Recycling Facility is open every day except Christmas Day.

To find out opening hours, what you can and can't drop off, and fees that apply visit the Knox Transfer Station website.

Community arts centres

The following community centres are closed from Friday 22 December and will reopen on Monday 15 January 2024:

Rowville Community Centre

Rowville Community Centre will close from Friday 22 December and reopen on Monday 8 January 2024.

From Monday 8 January to Monday 29 January 2024 the centre will operate reduced hours - Monday to Friday, 9 am to 5 pm.

Leisure centres

See below for opening hours.

Maternal and child health services

Our maternal child health services are operating on a reduced service over the holiday period. Council will prioritise appointments for younger babies over this time.

To make an appointment, visit our Maternal and Child Health page.

If you need immediate support, information or advice from a qualified maternal and child health nurse, you can contact the 24-hour Maternal and Child Health hotline on 13 22 29. This service is available 24 hours a day, 7 days a week.

Community support services

See below for support services available:


Visit the Eastern Regional Libraries website for opening hours of the libraries in Knox.

We hope you have a safe Christmas and Happy New Year.

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