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Homelessness information and support

Support and services are available for people who are homeless, at risk of homelessness or escaping family violence in Knox.

Where can I get help?

If you are currently experiencing homelessness or are at risk

Call the Victorian Statewide Homelessness Line on 1800 825 955

Free call (24 hours a day, 7 days a week)


Or contact Uniting Ringwood on 8870 4020

Alternatively, you can attend in person at 291A Maroondah Highway, Ringwood.

Monday to Friday, 9 am to 5 pm

If you are experiencing family violence

Call Safe Steps Family Violence Response Centre on 1800 015 188

Free call (24 hours a day, 7 days a week)

If you are in danger

Call 000

Support services

Services such as housing support, showers, meals and washing machines in the Knox area are listed below.

Housing support services



Uniting - Private Rental Assistance

321 Ferntree Gully Rd, Mount Waverley

Monday to Friday, 9 am to 5pm

9051 3000

Knox InfoLink

136 Boronia Road

Monday to Thursday, 10 am to 3 pm

9761 1325

Knox Youth Information Centre

Please contact by phone

9298 8469

SalvoCare Eastern Homeless Outreach Program

9890 7144

Housing support for over 55s

Knox City Council can provide support for Knox residents who are 55 years or over and homeless or at risk of homelessness.

Shower and washing machine services



Uniting Ringwood

291A Maroondah Hwy, Ringwood

Monday to Friday, 9 am to 5 pm

8870 4000

Visit website

Dandenong Ranges Emergency Relief Service (DRERS)

1616-1624 Burwood Highway, Belgrave

Monday to Friday, 8:45 am to 4:45 pm

9754 7777

Free laundry service

Knox InfoLink 

136 Boronia Road, Boronia

Mondays, 11:00 am to 1:00 pm

9761 1325

Free showers

Rowville Community Centre

40 Fulham Road, Rowville

Mondays and Thursdays, 11:00 am to 2:00 pm

9763 7400

Free showers

Knox InfoLink 

136 Boronia Road, Boronia

Monday tp Friday, 10:00 am to 3:00 pm

9761 1325
Toilets and toilet access

Search (click on Find and type in the suburb you need).

Community meals



Knox Infolink Breakfast Program

Mondays, Tuesdays, Thursdays and Fridays

8 am to 10 am

Boronia Progress Hall

134 Boronia Road, Boronia



8 am to 10 am 

Saint Paul's Church

273 Dorset Rd, Boronia

Community Breakfast Program - Knox InfoLink

Saint Paul’s Boronia

273 Dorset Rd, Boronia

Appointment necessary

9761 1797

Wesleyan Methodist Church

36 Pine Crescent, Boronia

9762 8535

CityLife Community Care

1248 High Street Rd, Wantirna South

9871 8900

Cavell Corner

17 Cavell St, Scoresby

9759 9155

Foothills Community Care

Ferntree Gully Guide Hall

Underwood Rd, Ferntree Gully

8711 8677

Food with Friends

Rowville Baptist Church

Cnr Wellington Rd and Le John St, Rowville.

9764 4242


Boronia Uniting Church

Cnr Boronia Road & Zeising Court, Boronia

Tuesday, Thursday and Friday, 10am – noon

9762 6732


Australia for Christ Church

1079 Stud Rd, Rowville

9764 8330

Wesley Mission

291a Maroondah Hwy, Ringwood

8870 4000

Emergency food relief



Knox Infolink

136 Boronia Rd, Boronia.

Closed Fridays

9761 1325

Restore Community Care

24 Laser Dr, Rowville.

Appointment necessary

Closed Fridays

8736 7053



Cnr Railway & Lyones Pde Upper Ferntree Gully.

Monday 1pm – 3pm

9752 2897

Australia for Christ Church

1070 Stud Rd, Rowville.

9764 8330

Boronia Road Uniting Church

209 Boronia Road Boronia
(Cnr Zeising Court and Boronia Road)

Tuesday and Friday 10am – 12 midday

9762 6732

RAFT (All Souls) Church

131 Taylors Lane, Rowville.

Appointment necessary

9764 2573

The Salvation Army

37 Wattletree Rd, Ferntree Gully.

9752 2682

CHAMPION (Temple Society Aust)

Community Hall 51 Elizabeth St, Bayswater.

Monday 10am to noon; Wednesday 12:30pm to 3:30pm

0433 335 815

CityLife Community Care

1248 High Street Rd, Wantirna South.

Appointment necessary

9871 8900

Wellington Care Centre

Cnr Wellington Rd and Le John St, Rowville.

Drop in - no appointment required

9764 3738

Crisis support services



Lifeline Australia Centre

13 11 14

Headspace (12-25 years)

1800 650 890

Kids Helpline

1800 551 800

MensLine Australia

1300 789 978

Relationships Australia

1300 364 277

Suicide Call Back Service

133 364 277


Family violence support services



Safe Steps

For women and children 24/7experiencing family violence


For men experiencing family violence

1800 737 732

Seniors Rights Victoria

For seniors experiencing family violence and elder abuse

1300 368 821

Device charging

A solar powered bench is available at the Rowville Community Centre at 40 Fullham Road, Rowville.

You can use the solar bench to:

  • charge your handheld devices such as smart phones or tablets
  • connect to free WiFi.


How to respond to rough sleeping

If you are concerned for the welfare of someone who is rough sleeping, you can let us know using our online reporting form.

Report rough sleeping

What happens next

After a rough sleeping report is made, our Short Term Support Team will make contact and identify the best ways to offer support.

About homelessness

The causes of homelessness are complex, with no single trigger. Many factors play a role and interact with each other.

Homelessness means the lack of things that typically make us feel at 'home'. These can include security, stability, privacy, safety and control over your own living space.

A person is homeless if they:

  • live in a dwelling that is inadequate
  • have no security of tenure
  • do not have control, or access to space for social relations.

This may include people:

  • living in improvised dwellings, tents or cars
  • sleeping out in supported accommodation for the homeless
  • sleeping in temporary accommodation in other households
  • sleeping in boarding houses, other temporary lodgings, and in severely overcrowded buildings.

Family violence and homelessness

Fleeing family violence is the biggest cause of homelessness in Victoria.

More than one-third of women accessing homelessness services are fleeing family violence (Australian Government Statistics).

Our approach to homelessness

All Victorians have the right to be in public spaces. People who are homeless should be treated with the same dignity and respect as any other member of the public.

Out approach to homelessness and rough sleeping in Knox is:

  • connecting people who are homeless or sleeping rough with support services
  • linking people with suitable housing or services before they become homeless, where possible
  • working with other organisations towards the goal of preventing homelessness
  • monitoring accessibility to housing providers and support services
  • increasing awareness and community education on the cause of homelessness.

View the Knox Homelessness and Rough Sleeping Policy

Impounded possessions

If your possessions are obstructing a public space, Council may impound them under Local Law.

Our Community Laws Officers will take reasonable steps to identify the owner and advise that their belongings have been impounded.

We must keep the goods for 14 days before selling, destroying, disposing of or giving them away.

A fee may be payable to release your impounded goods.

If you believe your goods have impounded, you should contact us as soon as possible on 9298 8000.

Need help?

Contact us and we will get back to you.

Or call our Customer Service team on 9298 8000.

Our services


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