Mental health and wellbeing

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Find mental health and wellbeing support services, including crisis support.

Mental health and wellbeing services

There is a wide range of mental health and wellbeing support services available.

Help is available to everyone, regardless of disability, sexuality, gender identity, culture and religion.

Download the Knox mental health and wellbeing support card [PDF 155 KB] and stick it on your fridge for easy access to mental health services.

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Crisis services

A mental health crisis is when someone is at risk of hurting themselves or others. This can be:

a psychotic episode
self-harm
feeling suicidal
feeling out of control.

In an emergency, call Triple Zero (000).

The crisis service providers listed below are available 24 hours a day, 7 days a week.

Organisation	Service	Contact
Eastern Health Mental Health Triage	CATT (Crisis Assessment and Treatment Team) located at Maroondah Hospital, East Ringwood (available 24 hours a day, 7 days a week).	1300 721 927
Kids Helpline	A free and confidential counselling service specifically for young people aged between 5 and 25 (available 24 hours a day, 7 days a week).	1800 551 800
Lifeline	Crisis support and suicide prevention services for all Australians experiencing a personal crisis (available 24 hours a day, 7 days a week).	13 11 14
Suicide Helpline	Free counselling and support for people at risk of suicide and anyone experiencing mental health issues (available 24 hours a day, 7 days a week).	1300 651 251
Suicide Call Back Service	Professional telephone and online counselling to people who are affected by suicide (available 24 hours a day, 7 days a week).	1300 659 467

Mental health support

Mental health support services are available.

In an emergency, call 000 (Triple Zero).

If someone is at risk of hurting themselves or others, contact a crisis service organisation listed above.

Organisation	Service	Phone
1800Respect	Confidential counselling and support service for people impacted by sexual assault, domestic or family violence and abuse (available 24 hours a day, 7 days a week).	1800 RESPECT 1800 737 732
Beyond Blue	Immediate support with a trained mental health professional (available 24 hours a day, 7 days a week).	1300 224 636
Child and Youth Mental Health Service (CYMHS)	Specialist mental health support services for children and young people up to the age of 24 years.	1300 721 927
FriendLine	A telephone support service operated by volunteers.	1800 424 287
HeadtoHelp	Mental health support for Victorians of all ages.	1800 595 212
MensLine Australia	A telephone and online counselling service offering support for Australian men (available 24 hours a day, 7 days a week).	1300 789 978
Nurse on Call	A telephone service that provides expert health advice from a registered nurse (available 24 hours a day, 7 days a week).	1300 606 024
OCD and Anxiety Helpline	A telephone service that provides volunteer support, information and referral for for people with anxiety disorders, their families and carers, and mental health care providers.	1300 269 438
Safe Steps Family Violence Response Centre	Victoria's family violence response centre (available 24 hours a day, 7 days a week).	1800 015 188
SANE Australia	Information about mental illness and treatments, counselling and support services.	1800 806 292

Addiction support

Service	Phone
Substance Use Recovery Eastern (SURe)	1300 007 873
DirectLine Drug and Alcohol (24/7)	1800 888 236
Family Drug Help Line (24/7)	1300 660 068
Family Drug Support Australia (24/7)	1300 660 068
Gamblers Help Eastern (EACH)	1300 131 973
Gamblers Help (24/7)	1800 858 858
Gamblers Help Youthline (24/7)	1800 262 376
Substance Use Recovery Eastern (SURe)	1300 007 873

Aboriginal and Torres Strait Islander support

Service	Phone
Boorndawan William Aboriginal Healing Centre	9212 0200
Aboriginal Family Violence Prevention and Legal Service (Djirra)	1800 105 303
EACH Aboriginal Health	1300 003 224
Mullum Mullum Indigenous Gathering Place	9725 2166
Ngwala Willumbong Ltd	9876 9642

LGBTQIA+ and gender diverse support

Service	Phone
Family Access Network (FAN)	9890 2673
Monash Health Gender Clinic	1300 342 273
Rainbow Network	9479 8870

Multicultural support

Service	Phone
Migrant Information Centre Ringwood	9870 1351

Specialised support

Service	Contact
EACH	Phone 1300 003 224 1063 Burwood Hwy, Ferntree Gully
Headspace Knox (for Youth)	Phone 9801 6088 2 Capital City Blvd, Wantirna South (next to Youth Information Centre)
Primary Health Network Referral and Access Team	Phone 9800 1071
Disability employment services	atWorkAustralia WISE Employment
Support Groups	Bipolar Life
Mental Health First Aid	Mental Health First Aid Australia
National Disability Insurance Scheme	Mental Health and the NDIS

Community houses

How are you, really cards

Having a conversation

Everyone goes through ups and downs and may need extra support at times.
A simple question; "how are you, really?" lets a person know they are cared about.
For tips on how to start a conversation and ask, "how are you, really", download our Having a conversation postcard.

How are you, really?

Life can often get frantic, it's important we take the time to check-in with ourselves regularly and remember it's okay not to be okay.
For help on the first step, download our How are you, really postcard for a quick and easy way to check in with yourself.