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Mental health and wellbeing

Find mental health and wellbeing support services, including crisis support.

Mental health and wellbeing services

There is a wide range of mental health and wellbeing support services available.

Help is available to everyone, regardless of disability, sexuality, gender identity, culture and religion.

Download the Knox mental health and wellbeing support card [PDF 155 KB] and stick it on your fridge for easy access to mental health services.

Crisis services

A mental health crisis is when someone is at risk of hurting themselves or others. This can be:

  • a psychotic episode
  • self-harm
  • feeling suicidal
  • feeling out of control.

In an emergency, call Triple Zero (000).

The crisis service providers listed below are available 24 hours a day, 7 days a week.

Organisation Service Contact

Eastern Health Mental Health Triage

CATT (Crisis Assessment and Treatment Team) located at Maroondah Hospital, East Ringwood.

1300 721 927


Crisis support and suicide prevention services for all Australians experiencing a personal crisis. 13 11 14

Suicide Helpline

Free counselling and support for people at risk of suicide and anyone experiencing mental health issues.

1300 651 251

General mental health support

Mental health support services are available.

In an emergency, call 000 (Triple Zero).

If someone is at risk of hurting themselves or others, contact a crisis service organisation listed in the section above. 

Organisation Service Phone

Beyond Blue

Immediate support with a trained mental health professional (available 24 hours a day, 7 days a week).

1300 224 636

SupportConnect Phone and online support connecting people to mental health, alcohol and drugs, and suicide prevention services in eastern Melbourne.  9800 1071

Mind Australia

Specialised psychosocial support services to help you gain better mental health.

1300 286 463
Steps Mental Health Mental health support in outer east Melbourne. Dree support for those with mental health or emotional wellbeing who are unable to access private mental health services.

1800 378 377

9810 3070

EACH Counselling Counselling support for people experiencing mild to moderate mental health problems. 1300 003 224
Wellways helpline A free, confidential and non-judgmental service providing mental health information and support for people with a mental health issue, as well as carers and family members. 1300 111 500

MensLine Australia

A telephone and online counselling service offering support for Australian men (available 24 hours a day, 7 days a week).

1300 789 978

Nurse on Call

A telephone service that provides expert health advice from a registered nurse (available 24 hours a day, 7 days a week).

1300 606 024

Addiction support
Service Service Phone

Substance Use Recovery Eastern (SURe)

Substance abuse recovery services for people aged 16 and over and their families.

1300 007 873

DirectLine Drug and Alcohol (24/7)

Confidential alcohol and drug counselling service (available 24 hours a day, 7 days a week).

1800 888 236

Family Drug Support and Help Line (24/7) Telephone and online support, counselling and residential recovery (available 24 hours a day, 7 days a week). 1300 660 068

Gamblers Help Eastern (EACH)

Support service for people affected by gambling.

1300 131 973

Gamblers Help (24/7)

Free and confidential gambler's help service, including in other languages (available 24 hours a day, 7 days week).

1800 858 858

Anxiety and depression support
Organisation Service Phone
Anxiety Recovery Centre Victoria (ARC Vic)

OCD and Anxiety Helpline service provides volunteer support, information and referral for for people with anxiety disorders, their families and carers, and mental health care providers.

1300 269 438

MindSpot Clinic

A free and confidential online support service for adults experiencing stress, anxiety, depression, OCD, PTSD and chronic pain (available 8 am to 8 pm weekdays and 8 am to 6 pm Saturdays).

1800 614 434

Family violence support

For information on family violence support services, see family violence support.

First Nations support
Service Service Phone

Boorndawan William Aboriginal Healing Centre

Family violence support service for Aboriginal and Torres Strait Islander peoples in the Eastern Metropolitan Region.

9212 0200

Aboriginal Family Violence Prevention and Legal Service (Djirra)

Family violence support for Aboriginal people (especially women).

1800 105 303

EACH Aboriginal Health

Health and community support services for Aboriginal and Torres Strait Islander communities. 1300 003 224

Mullum Mullum Indigenous Gathering Place

Support and programs for Aboriginal and Torres Strait Islander peoples.

9725 2166

Ngwala Willumbong Ltd

Alcohol and drug residential rehabilitation and outreach support services for Aboriginal people and their families.

9876 9642

13Yarn Crisis support line for mob who are feeling overwhelmed or having difficulty coping. 13 92 76
Brother to Brother (24/7) Crisis support line for Aboriginal men who need someone to talk to about drug and alcohol issues, relationship issues, family violence, parenting or other topics (available 24 hours a day, 7 days a week). 1800 435 799
LGBTQIA+ and gender diverse support
Organisation Service Phone

Family Access Network (FAN)

Support for young people who are homeless or at risk of homelessness.

9890 2673

Monash Health Gender Clinic

Person-centred care for trans, gender diverse and non-binary people, their families, partners and the community.

1300 342 273

Rainbow Network

Mental health support for young LGBTIQ+ people in Victoria.

9479 8870

Switchboard - Qlife Anonymous and free peer support for people wanting to talk about their sexuality, identity, gender, bodies, feelings or relationships. For LGBTIQ+ identifying people and their families, friends, teachers and co-workers. Telephone and online chat (Available 3 pm to 12 am, 7 days a week). 1800 184 527
Queerspace Individual, relationship and family counselling and support services for LGBTIQ+ people. 9663 6733
Multicultural support
Organisation Service Phone

Migrant Information Centre Ringwood

Help for people, families and communities from diverse backgrounds living in the eastern suburbs of Melbourne to understand Australian life, integrate into a multicultural community and access services.

9870 1351

Embrace Mental Health Mental health support and services for multicultural communities. Information is available in languages other than English. 1800 755 988
Children and young people
Organisation Service Contact

Kids Helpline

Free and confidential phone and online counselling for young people aged 5 to 25.

1800 551 800

Web chat


Child and Youth Mental Health Service (CYMHS)

Mental health support services for young people aged up to 24. 1300 721 927


Online mental health support for young people and their parents.

Online forum

Headspace Knox Phone and online counselling support for young people and their families and friends.

9801 6088

Parents, carers and relationship support
Organisation Service Contact

Parents Beyond Breakup (PBB)

Helpline for parents experiencing trauma related to family breakdown and separation.

1300 853 437

Perinatal Anxiety and Depression Australia (PANDA)

Helpline and mental health support for expecting and new parents. 1300 726 306

Family Relationship Centre (EACH)

Integrated health, disability, counselling and mental health services for families.

1300 003 224

Veterans and grief support
Organisation Service Contact

Open Arms

Free and confidential counselling for veterans and their families (available 24 hours a day, 7 days a week)

1800 011 046


Free phone support and online bereavement support groups. 1800 845 745
Seniors and over 55s support

For information on support services, see seniors and over 55s.

Disability support
Organisation Service Contact


Support for people living with mental health conditions into employment.

1300 080 856

WISE Employment

Support for people living with a disability, injuries and mental health conditions into employment. 1800 685 105
Mental Health and the NDIS Targeted support for people living with a disability that may arise from a mental health issue, in working with the NDIS. 1800 800 100

Support Connect resource library

Access the Support Connect online resource library. Search for mental health topics and connect with support organisations across Australia.

See the resource library

Mental health and wellbeing in Knox

We have developed a strategic plan to address the current and emerging mental health needs of our community.

Find out more about the Mental Health Action Plan 2021 to 2025.

Need help?

Contact us and we will get back to you.

Or call our Customer Service team on 9298 8000.

Our services


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