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Thanks for your patience over the next few weeks while we clean up fallen trees after the recent storms. Find out more about free storm related waste drop offs at the Knox Transfer Station and extra bin collections.

Community and welfare relief service providers

The service providers listed below can provide support and relief services including food relief, financial support and housing support.

The information on this web page is accurate at the time of publishing but may change without notice. If any information needs to be updated or removed, please contact us.

We recommend you call service providers directly for information on available services.

Service providers

Food relief
Organisation Service provided
Knox Infolink, Boronia

Provides emergency relief such as:

  • food parcels
  • meat 
  • bread
  • fruit and vegetables
  • toiletries
  • homelessness packs
  • referrals to other support agencies
  • other material aid.

They also have various resources tailored for clients who are homeless.

Phone interviews are available for those that are in isolation or unwell.

Limited home delivery may be available.

A Breakfast Program is available from the Boronia Progress Hall (next door to Infolink), Mondays, Tuesdays, Thursdays and Fridays, 8 to 10 am.

Contact Infolink by: 

Operating hours are Monday, Tuesday, Thursday and Friday, with breakfast between 8 am and 10 am, and emergency relief between 10 am and 3 pm.

Adventist Development & Relief Agency (ADRA)
  • ADRA Op Shop Boronia
    Activity Telephone No - 0421 391 367
    Activity Email - adraboronia@adra.org.au
    Address: 145 Boronia Rd, Boronia VIC 3155
    Operating Hours: Monday to Friday 10am - 4pm
    Description of service: Sells second-hand clothes. Food items also available.
  • ADRA Community Care - Ferntree Gully
    Activity Telephone No - 0490 404 110
    Activity Email - adraftg@adra.org.au
    Address: 3-5 Railway Parade, Upper Ferntree Gully, VIC 3156
    Operating Hours: Monday 12:30pm - 3pm
    Description of service: Pantry bags available with fresh fruit & veg, bread, and frozen meals. Clothing & bedding also available (in Op Shop).
  • ADRA Community Care - Rowville Lysterfield
    Activity Telephone No – 0407 578 738
    Activity Email – adrarowville@adra.org.au
    Address: 82 Bellfield Drive, Lysterfield, VIC 3156
    Operating Hours: Tuesdays 12pm - 2pm
    Description of service: Food hampers available - fresh fruit & vegetables, pantry items, and frozen meals.
  • ADRA Community Care – Wantirna
    Activity Telephone No - 0468 824 834
    Activity Email - adrawantirna@adra.org.au
    Address: 119 Mountain Hwy, Wantirna, VIC 3152
    Operating Hours: Tuesday to Thursday 10am - 5pm (delivery on Thursdays)
    Description of service: Delivering food parcels to people in need.
Boronia Community Church of Christ, Boronia

Takeaway meals.

First and third Monday of the month.

Pick up 12 pm to 12:30 pm. 

Call 9762 1277 for more details.

Boronia Road Uniting Church

Provides emergency food relief on Tuesdays, Thursdays and Friday mornings between 10 am and 12 pm.

A health care card is no longer required however you do need to be a resident of Knox.

Call 0408 596 814 for more details.

One Hope Community Church (Community@Cavell), Scoresby

Provides help in Scoresby and Knoxfield with:

  • community meals (Tuesdays 6 pm to 7 pm)
  • showers
  • money mentoring (by appointment)
  • job search assistance (by appointment)
  • advocacy support (by appointment)

Please call or email first to confirm location and time.

Community Support Knox, Yarra Ranges and Surrounds

Food items available.

The Basin Seniors Hall: 364-366 Forest Road, The Basin VIC 3154

Thursdays to Sundays, 12 pm to 1 pm.

 

CHAMPION (Temple Society Australia), Bayswater

Temple Society provides emergency relief such as: 

  • food 
  • meat
  • bread
  • fruit and vegetables
  • toiletries
  • clothing
  • budgeting assistance
  • referrals to other support agencies

Temple Society also provides:

  • advocacy
  • book swap
  • market days
  • events. 

Appointments are preferred but not essential.

Contact CHAMPION by:

Operating hours are:

  • Monday 10 am to 12:30 pm
  • Wednesday 12:30 pm to 3:00 pm
  • Closed on public holidays.
City Life Community Care, Wantirna South

Provides:

  • food parcels (pick up)
  • fresh produce
  • meat
  • bread
  • personal and household items
  • food vouchers (as available)
  • Myki cards
  • counselling and psychology services
  • financial assistance (by application).

For more information or to make an appointment call 9871 8900 or contact us via the City Life website.

Foothills Community Care, Ferntree Gully

On Wednesday evenings, Foothills Community Care provides:

  • takeaway community meals
  • fresh food parcels
  • basic toiletries
  • laundry van
  • shower van

Can also home deliver meals to isolated and vulnerable people in Knox through the Community Casseroles program. Please book online

Call 8711 8677.

Restore Community Care, Rowville

Short-term emergency food relief.

Monday, Tuesday, Wednesday and Thursdays, 11 am to 2:30 pm by appointment only. Closed on Fridays.

Call 8736 7053.

Salvation Army, Boronia

Provides emergency relief. 

Call 9762 7604.

Salvation Army, Ferntree Gully

Providing a drive-through style food parcel program on Wednesday mornings between 9:30 am and 10:45 am. No appointment is required. 

Call 9752 2682 for more details.

Scoresby Uniting Church

Drop-In @ Scoresby, Scoresby Uniting Church.

  • Provides emergency food relief on Monday and Thursday mornings between 10:00am and 12:00pm. 
  • You need to be a resident of Knox.
  • Call 0488 999 623 for more details.
Share Space Inc

Fortnightly food hampers for people in the Rowville and Lysterfield areas.

Contact info@sharespace.org.au

Shree Swaminarayan Temple

Vegetarian and vegan meals only. Gluten free available. Takeaway meals and food parcels.

Pick-up and home delivery available between 7 am to 8 pm at 69 Wadhurst Drive, Boronia. 

Call 0421 506 666.

St Paul’s Anglican, Boronia

Provides sit down/dine in community meals on Thursday evenings at 6:30 pm. 

Call 9761 1797.

St Vincent De Paul

Food parcels can be delivered.

Monday to Friday between 10 am and 3 pm. 

Call 1800 305 330.

Wellington Care Centre, Rowville

Emergency food relief on Tuesdays, from 10:30 am to 12 pm.

Coats and blankets available during winter.

Counselling services also available. 

Call 9764 3738.

Financial support
Organisation Service provided
EACH – financial counselling

Financial counselling for people affected by financial hardship living in Knox, Maroondah and Yarra Ranges.

Call 1300 003 224.

Centrelink
  • Boronia Service Centre, 3 William Street, Boronia
  • Rowville Service Centre, 5 Fulham Road, Rowville
Gamblers Help Eastern

Provides phone support for anyone with concerns about gambling harm.

All assistance is free, confidential and unlimited.

Contact by:

Housing support

Access emergency and housing support in Knox.

If you are homeless or at risk of becoming homeless, access homelessness information and support in Knox.

Organisation Service provided
Uniting Harrison – Open Door Program

An entry point for homelessness support programs in Knox that supports:

young people

  • adults
  • families
  • couples

This program helps people who are homeless or at risk of homelessness to access, establish and maintain long-term housing.

Call 9051 3000 or 1800 825 955 for an over-the-phone assessment.

Knox City Council – housing support

Helps eligible Knox residents aged 55 years or older who are homeless or at risk of homelessness.

Provides:

  • support
  • advice
  • advocacy
  • referrals
  • assistance for public housing

Call 9298 8303 or 0478 317 910 for an over-the-phone assessment.

Visit housing support for more information.

Family violence support

If you are in immediate danger, call 000.

Access family violence support services in Knox.

Mental health support

If you are in immediate danger call 000.

For 24-hour crisis support and suicide prevention, call Lifeline on 13 11 14.

Access mental health support services in Knox.

Support for older people
Organisation Service provided
Bright Ideas Network

A voice for over 55s in Knox. Support for older people made up of:

  • residents
  • community groups
  • local businesses

They work on events, projects and issues that are important.

Receive their monthly newsletter and find out What’s On in Knox.

Call 9298 8828.

Talking Cafe

A regular weekly chat session with community connector volunteers for people aged 65+ in the Knox area.

Make yourself a cuppa, grab a snack and join us via:

  • Zoom online meeting (Wednesdays 10 am to 11 am)
  • telephone conference call (Wednesday 2 pm to 3 pm)

Contact us by:

Operating hours are Monday to Thursday, 10 am to 1 pm and 5 pm to 9 pm.

Dementia Australia

Specific advice and support for people living with dementia.

Can also post out hard copies of fact sheets to community members. 

National Dementia Helpline 1800 100 500.

Knox City Council

Access information and resources on Dementia in Knox.

Drug and alcohol support
Organisation Service provided
EACH - Drug and Alcohol Counselling

Provides:

  • individual counselling for alcohol and drug dependence
  • education and secondary consultation

Call 1300 00 3224.

Legal support
Organisation Service provided
Eastern Community Legal Centre

Free legal advice and support.

Assistance with legal matters including:

  • family violence
  • family law
  • elder abuse
  • debt matters
  • criminal matters
  • fines and infringements

Call 1300 32 52 00.

Victorian Legal Aid

Free information and help about the law.

Call 1300 792 387.

Transport services
Organisation Service provided

Knox City Council – Community Transport

The Community Transport Bus Service provides transport support for Knox residents who are:

  • over 65 years old
  • mobility impaired
  • transport disadvantaged
  • socially isolated

Eligible independent residents can be picked up from home and transported to Westfield Knox shopping centre for 2-2.5 hours, then returned home.

  • a return trip costs $6
  • the program runs Mondays to Thursdays
  • pick up times are 9:30am or 10:30am depending on location and availability

Community Transport also run day outings for independent over 65 Knox residents.

Call 9298 8518 for more information or registration.

Aboriginal and Torres Strait Islander support
Organisation Service provided
Mullum Mullum Indigenous Gathering Place

A range of programs and services for Aboriginal and Torres Strait Islander community members living in the Eastern Metropolitan Region of Melbourne. 

Call 9725 2166.

Boorndawan Willam Aboriginal Healing Service

A range of services and programs for Aboriginal individuals and families who are experiencing, or at risk of experiencing family violence or use violence.

Call 9212 0200.

Ngwala Willumbong Aboriginal Corporation

A range of programs for Aboriginal and Torres Strait Islander community members who are homeless or at risk of homelessness.

Call 9876 9642.

myGov

myGov is a simple and secure way for you to access Australian Government services online. You can access 13 government services online including:

  • Medicare
  • Centrelink
  • Child Support
  • the Australian Taxation Office.

To get started, you need to create a myGov account. Visit the myGov website.

Need help?

Contact us and we will get back to you.

Or call our Customer Service team on 9298 8000.

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