Other ways to dispose of your items
There are other ways to dispose of your items book before your next hard rubbish collection:
- host a garage sale
- post your items for sale or for free using social media and online platforms
- give items away to friends or family
- donate furniture in reasonable condition to charities such as Brotherhood of St Laurence and St Vincent de Paul Society
- donate small items such electronics, crockery or metal tools to your local charity store
- donate clothing to Diabetes Australia who collects clothing items in reasonable condition within Victoria.
We also encourage donations to local charity organisations. Please contact the charities prior to donating items.
The day of the week you make the booking determines when your hard rubbish will be collected.
|Day booking was made||Day of hard rubbish collection|
|Monday, Tuesday or Wednesday||Your hard rubbish will be collected between Monday and Friday of the next week.|
|Thursday, Friday, Saturday or Sunday||Your hard rubbish will be collected not the next week but between Monday and Friday of the week after.|
Whilst most household properties are eligible for hard rubbish collections, there is a small group that is not. This includes:
- non-rateable properties owned by charities
- properties with private collections.
Hard rubbish collections are only eligible for the household that made the booking. Combining waste from other households is not permitted.
Items for collection
You must not put out anything that weighs more than 30kg and is longer than 1.5m, unless it’s a mattress or fridge.
What you can put out for collection
- Fridges and freezers (doors removed for safety)
- Home appliances and whitegoods (doors removed for safety)
- Empty paint tins, drums and tanks with lids removed
- Roofing iron and guttering (max 1.5m long)
- Metal tools and equipment
- Carpet – rolled and tied (max 1.5m long)
- Mattresses and bed bases (limit of 2 total)
- Pottery and ceramics
- Secure sheet glass (wrapped for safety)
- Timber (max 10 pieces, max 1.5m long and max 30kg in weight)
- Tree stumps (max 1.5m long and 30kg in weight).
You can also put e-waste out for collection. This includes items such as:
- computers and laptops
- lighting equipment.
Find out more about disposing of your e-waste.
What you can't put out for collection
- Anything that weighs more than 30kg and is longer than 1.5m (except for fridges and mattresses)
- Building, demolition or renovation materials including toilets, baths and spa baths
- Asbestos, oil, paint, batteries, liquids, chemical or hazardous waste
- Gas bottles, fuel containers, Gyprock, cement sheet or plaster
- Soil, bricks, concrete, sand, dirt, rubble or roof or ceramic tiles
- Gates, fencing, trellis or pallets
- Tyres or car parts of any kind
- Green waste, except tree stumps (max 1.5m long and 30kg in weight)
- Household rubbish or recyclables
- Commercial waste
- Insulated heating/cooling ducts.
Some of these items can be taken to the Knox Transfer Station and Recycling Facility. Other waste centres may also be an option.
Some materials such as asbestos or hazardous waste may need special disposal arrangements.
Find out more about what items you can place out for collection in our A-Z guide to waste and recycling and hard waste service information.
Putting your hard rubbish out
For most households, the collection point will be on the nature strip, unless you don’t have one. Please call us before putting out your hard rubbish if you do not have a nature strip.
Consider dropping small items such electronics, crockery or metal tools to your local charity store.
Make sure you have:
- booked your collection before you place your hard rubbish out so that we know that it is not illegally dumped waste
- put your hard rubbish out on the weekend before your scheduled collection
- removed fridge and freezer doors
- made sure there are no hazardous or unacceptable items
- placed small or loose items in non-returnable boxes (not in plastic bags)
- made sure all glass is securely wrapped and labelled for safety.
If your hard rubbish is not put out in time, you may miss your collection and have to rebook.
Cancel or change your collection
You can cancel your hard rubbish collection up until 2pm on the Friday before your scheduled collection week. Following this date, it is too late to cancel your hard rubbish collection, and it will still count as one of your two annual hard rubbish collections.
If you need to change the date of your scheduled hard rubbish collection, please cancel the booking (up until 2pm on the Friday before your scheduled collection week) and rebook at your convenience.
Cancel your hard rubbish booking online
Please contact us within a week of your allocated collection week if your hard rubbish is not collected.
Items left behind
Fridges and freezers are collected separately from regular hard rubbish.
We will remove regular hard rubbish first, then a separate truck will collect fridges and freezers. It may not be on the same day as the rest of your hard rubbish is collected but it will occur in the same week.
If there are items left after your allocated collection week, check your letterbox for a flyer that will explain why it was not taken.
You must remove hard rubbsih material within 7 days, unless it’s hazardous. Items posing a safety concern should be removed immediately.
It is illegal to leave hard rubbish outside your property without a collection booking.
Contact us and we will get back to you.
Or call our Customer Service team on 9298 8000.