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- Customer Satisfaction Survey
Across March, researchers will be knocking on doors across Knox. We are conducting community satisfaction surveys to understand how we are performing to help us identify ways to improve customer experience.
We want to hear about the experience of residents across a range of services, including Council’s overall performance, customer service, waste management, arts centres and libraries, recreational facilities, and local streets and footpaths. Feedback gathered will help us to identify ways to improve service delivery to residents.
The surveys will be undertaken by an external agency, Metropolis, who will be door knocking in Knox to talk to residents.
Metropolis Research is an independent market research agency commissioned by Council to undertake these surveys. Authorised staff will be wearing a Metropolis Research lanyard with photo ID and will carry a letter of authorisation from Knox City Council.
A total of 500 interviews will be conducted with a representative sample of Knox residents. The interviews will take approximately 15 minutes and responses are confidential.
If you have any questions, please call Knox Customer Service on 9298 8000.
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What's happening
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Events, activities and festivals
- Knox Factor
- Festivals and civic events
- Community event info and registration
- Community training: 3Rs of family violence
- Community training: Building Aboriginal cultural competency
- Community training: Child safe standards for Community groups
- Community training: Cultural awareness training
- Community training: Managing challenging members and volunteer-related situations
- Community training: Safe food handling
- More than shelter - supports for people experiencing homelessness
- OELLEN Career Expo 2025
- Running a Successful Community Group/Sports Club
- Have Your Say
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News
- A revitalised route for Boronia
- Art Beyond Waste exhibition
- Business networking and Bodacious Coffee tour
- Could your community group benefit from funding support?
- Cr Susan Laukens elected Knox Mayor
- Economic & demographic insights: What’s ahead for Knox?
- Electoral irregularities
- Free Community Training Workshops
- Free community training workshops
- Free workshops for cleaner. greener living
- Get growing with Gardens for Harvest
- International Women's Day networking event
- Join our bike education courses
- Join the Environment Advisory Committee
- Join the Knox Multicultural Advisory Committee
- Keep leaving your rubbish bin out until 6pm
- Knox retailer networking session
- Learn how to compost at home
- Leave your rubbish bin out until 6 pm
- Make an 'empty your fridge' frittata
- Make the switch to reusable nappies
- Making Knox more Electric Vehicle ready
- Making Knox more Electric Vehicle ready
- More Than Shelter
- New wetland ready to explore
- OELLEN Career Expo 2025
- Progress is building at Bayswater Library
- Race ready!
- Ready, set, play! 2025 local playground upgrades
- Removal of pine trees at Koolunga Native Reserve
- Revitalising Boronia
- Rubbish bin lids are changing
- School holiday activities for young people
- StageScape - community performing arts festival
- Together we are Knox
- Together, we've changed 86% of bin lids
- Transform your home with all-electric solutions
- We are sorry
- Winning government grants and tenders workshop
- Arts in Knox
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Major projects and initiatives
- Capital Works Projects at Sports Facilities
- Capital works
- Carrington Park Activity Centre redevelopment
- Chandler Road shared path and road renewal project
- Demolition of Knox Basketball Stadium (Boronia)
- Gilbert Park upgrades
- Kings Park masterplan
- Lewis Park Masterplan
- New Bayswater Library
- Park Ridge Reserve Upgrade
- Tormore Reserve pavilion upgrade
- Wally Tew upgrade
- Wantirna Reserve redevelopment
- Community groups and volunteering
- Explore Knox
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Event Calendar
- Bee Gees Revival
- Burt Bacharach (Featuring Michael Cormick)
- FRITZ (School Holiday Feature Show)
- Lady Be Good, The Songs of Ella Fitzgerald (Featuring Nina Ferro)
- Tenori
- The Beatlez
- Tis the Season – A Very Jazzy Christmas Spectacular
- Wish Upon A Star – The Disney Songbook (ft. Danielle Matthews)
- Women of Wit
- Knox eNews