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- Survey Results Are In
Each year, Council asks the community how you think we’re performing in a number of areas as part of the statewide Local Government Community Satisfaction Survey.
Survey provider JWS contacted 400 residents to ask for their perceptions of Council’s performance, with about 60% of respondents having had contact with Council over the past 12 months.
Our results show the perception of Council’s overall performance is significantly higher than the statewide average and on par with the metropolitan council average (scores of 56 and 62, respectively).
Art centres and libraries, recreational facilities and waste management are the areas where Council performed best.
The lowest perceptions of performance are in the areas of lobbying, consultation and engagement, and community decisions.
Sixty-six of 79 Victorian Councils participated in the annual statewide survey.
When compared to other councils, Knox performed significantly higher than the statewide average in 6 of the 15 service areas measured.
There was a decline in perceptions of performance for sealed roads, waste management, value for money, appearance of public areas and local streets and footpaths. This trend was reflected in both metropolitan and statewide averages.
Factors influencing this trend include cost of living increases, statewide changes to waste services, and the condition of roads (including statewide arterial roads) due to significant bad weather over the last year and disruptions to maintenance and renewal over the last few years because of COVID-19.
This survey is one of the many ways we gather feedback about how our customers are feeling about our services. A key component of Our Customer Strategy is to engage directly with our customers who use our services for readily actionable feedback.
The survey results will be used to inform Council’s plans and provide insight into ways to provide better service to residents.
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What's happening
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Events, activities and festivals
- Knox Factor
- Festivals and civic events
- Community event info and registration
- Community training: 3Rs of family violence
- Community training: Building Aboriginal cultural competency
- Community training: Child safe standards for Community groups
- Community training: Cultural awareness training
- Community training: Managing challenging members and volunteer-related situations
- Community training: Safe food handling
- OELLEN Career Expo 2025
- Running a Successful Community Group/Sports Club
- Have Your Say
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News
- A revitalised route for Boronia
- Art Beyond Waste exhibition
- Business networking and Bodacious Coffee tour
- Could your community group benefit from funding support?
- Cr Susan Laukens elected Knox Mayor
- Economic & demographic insights: What’s ahead for Knox?
- Electoral irregularities
- Free Community Training Workshops
- Free community training workshops
- Free sustainable living workshops
- Free workshops for cleaner. greener living
- Get growing with Gardens for Harvest
- International Women's Day networking event
- Join our bike education courses
- Join the Environment Advisory Committee
- Join the Knox Multicultural Advisory Committee
- Keep leaving your rubbish bin out until 6pm
- Knox retailer networking session
- Learn how to compost at home
- Leave your rubbish bin out until 6 pm
- Make an 'empty your fridge' frittata
- Make the switch to reusable nappies
- Making Knox more Electric Vehicle ready
- Making Knox more Electric Vehicle ready
- More Than Shelter
- New wetland ready to explore
- OELLEN Career Expo 2025
- Progress is building at Bayswater Library
- Race ready!
- Ready, set, play! 2025 local playground upgrades
- Removal of pine trees at Koolunga Native Reserve
- Revitalising Boronia
- Rubbish bin lids are changing
- School holiday activities for young people
- StageScape - community performing arts festival
- Together we are Knox
- Together, we've changed 86% of bin lids
- Transform your home with all-electric solutions
- Upgrade to all-electric and save
- We are sorry
- Winning government grants and tenders workshop
- Arts in Knox
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Major projects and initiatives
- Capital Works Projects at Sports Facilities
- Capital works
- Carrington Park Activity Centre redevelopment
- Chandler Road shared path and road renewal project
- Demolition of Knox Basketball Stadium (Boronia)
- Gilbert Park upgrades
- Kings Park masterplan
- Lewis Park Masterplan
- New Bayswater Library
- Park Ridge Reserve Upgrade
- Tormore Reserve pavilion upgrade
- Wally Tew upgrade
- Wantirna Reserve redevelopment
- Community groups and volunteering
- Explore Knox
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Event Calendar
- Bee Gees Revival
- Burt Bacharach (Featuring Michael Cormick)
- FRITZ (School Holiday Feature Show)
- Lady Be Good, The Songs of Ella Fitzgerald (Featuring Nina Ferro)
- Tenori
- The Beatlez
- Tis the Season – A Very Jazzy Christmas Spectacular
- Wish Upon A Star – The Disney Songbook (ft. Danielle Matthews)
- Women of Wit
- Knox eNews