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Thanks for your patience over the next few weeks while we clean up fallen trees after the recent storms. Find out more about free storm related waste drop offs at the Knox Transfer Station and extra bin collections.

Our Customer Strategy

Our Council services go well beyond roads, rates and rubbish to create this liveable place we are lucky enough to call home.

Our strategy has been developed following a rigorous research and consultation process, both with our customers and staff.

About the strategy

Our Customer Strategy 2022-2025 guides the transformation of how we deliver our services, to ensure focus on better meeting the needs of our customers and fostering a customer-centric service culture, to ultimately improve our customers’ experience of our services. It ensures our focus on customers is at the centre of everything we do.

Our Customer Strategy 2022-2025

Need help?

Contact us and we will get back to you.

Or call our Coordinator Open Space and Landscape Design on 9298 8000.

Our Council


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