You need to enable JavaScript to run this app.
Skip to the main content
Home

Request an infringement notice review

Listen

Find out about requesting a review of your infringement and completing a nomination statement. 

On this page

Appeal process

You can apply for an internal review once for each fine.

You can appeal your fine, but you must:

  • write to Council by the due date on your fine
  • explain why you are appealing
  • provide supporting documents.

If you don’t act before the due date on your fine, it will continue through the fine process and more costs will be added.

You can appeal your fine at any time before the fine has been:

  • paid
  • placed on a payment plan
  • registered with Fines Victoria 
  • referred to the Magistrates Court to be prosecuted.

You can appeal other fines that are not registered with Fines Victoria at any time before a charge and summons to appear in the Magistrates’ Court is issued.

Do not pay the fine while your review is in progress.

View your parking fine

You can view your parking fine details online, including any photos taken.

How to view your parking fine online

Eligible for review

You can ask us to review your fine if one of the following circumstances applies.

Expand all

Special circumstances

You may be eligible to apply for a review based on special circumstances if, at the time of the offence, you were experiencing one of the following:

  • A mental or intellectual disability or illness affected your ability to understand or control your behaviour.
  • A serious addiction to drugs, alcohol or a volatile substance affected your ability to understand or control your behaviour.
  • Homelessness affected your ability to control your behaviour.
  • Family violence affected your ability to control your behaviour. If family violence contributed to you receiving the fine, the Fines Victoria Family Violence Scheme may apply to you.
  • A long-term condition made it very difficult for you to deal with or pay the fine. This does not include financial difficulties.

To support your claim, you need evidence from a:

  • medical practitioner or other professional
  • social worker
  • drug and alcohol counsellor
  • Victoria Police officer (a police report of family violence)
  • a court order (family violence intervention order).

Contrary to law

This means you believe the fine was not issued correctly or was not allowed under the law.

For example, you may believe the parking restrictions did not apply where you parked, or the officer acted outside their legal authority.

To support your claim, you may need to provide:

  • a statutory declaration
  • photos, such as a photo showing the parking sign or that there was no sign.

Exceptional circumstances

Exceptional circumstances are unexpected events outside your control that may explain your actions.

For example:

  • a medical emergency
  • temporarily parking a damaged vehicle after an accident
  • mechanical breakdown
  • financial hardship, such as bankruptcy or insolvency.
     

Documentation

To support your claim, you need documents that show what happened and when it happened.

This can include:

  • medical evidence from medical practitioners
  • invoices or receipts, such as a receipt from a tow truck company
  • a statutory declaration
  • witness statements
  • photos
  • travel documentation
  • police statements or records
  • proof of bankruptcy or insolvency.

Mistaken identity and nomination statements

This means you did not commit the offence. For example, someone else was driving your car, your car was stolen or your registration number was recorded incorrectly.

Nomination statement

If you are claiming mistaken identity in relation to a parking offence, you will need to:

  • complete the nomination statement if the offence was committed by another driver
  • provide a copy of your car registration certificate if the wrong registration number was recorded
  • provide a copy of the police report if your car was stolen.

Person unaware

This means you did not know you had a fine. 

This may be because:

  • you were overseas or had moved house
  • your mail was stolen

You must appeal within 14 days of finding out about the fine.

You cannot use this reason if you moved and did not tell VicRoads about your new address within 14 days.

If your appeal is successful, you will have more time to deal with the fine. This may include asking for another review or taking another available action.

The fine will not be withdrawn. We may only waive any extra costs added to the fine.

Documentation

To support your claim, you need documents that show why you did not know about the fine.

This can include:

  • copies of date-stamped passports
  • boarding passes
  • removalist invoices
  • mail theft reports made to Victoria Police.


Not eligible for review

Some circumstances may not be grounds for reviewing parking, animal, pool or spa, or public health fines.

You can still apply for a review of your fine.

Expand all

For parking fines

Circumstances that are not eligible for review include:

  • not seeing or misreading a parking sign
  • being new to or unfamiliar with the City of Knox or a particular road rule
  • being delayed at an appointment, meeting or being in a hurry
  • being unable to find anywhere else to park
  • moving your vehicle from one parking space directly to another between the same parking signs
  • parking for a very short time
  • not displaying a valid parking permit, for example an expired permit
  • displaying a parking permit incorrectly, for example facedown or blown off the dashboard
  • leaving the vehicle because you, or a passenger, needed to use the toilet
  • leaving the vehicle to get change or running out of change
  • stopping to let a passenger in or out, or to make a quick delivery
  • stopping to answer your mobile phone
  • running late to drop your children at school
  • a school area being so busy you could not park legally
  • running out of petrol or experiencing vehicle issues that did not need repair or towing
  • being unaware of which vehicles can use Loading or Permit Zones
  • incorrectly displaying a dual-registration or transferable parking permit.


View more information on parking rules and infringements.

For animal fines

Circumstances that are not eligible for review include:

  • forgetting to register or renew an animal's registration
  • not remembering that you received your animal renewal
  • being unaware that animal registration was required
  • being told by a third party that you did not have to register your animal
  • your property wasn't secured and your animal escaped
  • believing that because an animal is registered with a microchipping company it is also registered with Council.

For pool and spa fines

Circumstances that are not eligible for review include:

  • not being aware of the regulations
  • not being advised by Council of the requirements
  • forgetting to register or lodge a certificate by the required date.

For public health fines

Public health fines include:

  • Environmental Protection Act
  • Food Act
  • Tobacco Act
  • Public Health and Wellbeing Act.

Circumstances that are not eligible for review include:

  • not being aware of the regulations
  • not being advised by Council of the requirements
  • forgetting to register your premises or lodge a certificate by the required date.

Apply for a review of your fine

All requests for review must be made in writing and include the following information:

  • your name and address (we will respond in writing to the address provided). If providing a P.O. Box a residential address will also be required
  • the infringement notice number
  • the vehicle registration number (where applicable)
  • an explanation of why you believe the infringement notice should be reviewed
  • any supporting documentation.
Expand all

Submit your review application

Online

Apply for a parking fine review

Only the registered owner of the vehicle can make an application to review the fine, or a person acting on the vehicle owner's behalf with their written consent.

If you are not the registered owner, we require that the registered vehicle owner complete a Driver Nomination Statement.

Apply for all other types of fine reviews

The following people can apply for a review:

  • the person named on the fine
  • someone acting on their behalf with their consent
  • a company director or authorised representative if the fine was issued to a company.

Post or in person

Complete the Application for review of infringement form and submit with documentation in support of your circumstances to:

Infringements and Compliance Officer
511 Burwood Highway
Wantirna South VIC 3152

Please note

The Mayor and Councillors are unable to have any involvement in Council’s administrative functions and are unable to respond to requests for review of fines.

What happens next

The internal review process can take up to 90 days. The fine will be placed on hold during the review process.

We will send a written response to your postal address advising you of the outcome.

You can find more information on the review process on the Fines Victoria website.

If your application is successful

Depending on the grounds you applied under, we can decide to:

  • withdraw the fine and take no further action against you
  • withdraw the fine and issue an official warning instead
  • approve a payment plan
  • waive or vary any fees associated with the fine
  • waive or vary any additional steps imposed by the fine
  • combination of all of the above.

If your application is not successful

You will receive a notice by mail to confirm our decision. 

You will be given a new due date and advised of your options:

  • how much you need to pay
  • when you need to pay it by
  • any other options available to you. For example:
    • applying for a payment plan
    • applying to Director Fines Victoria for payment arrangement
    • choosing for matter to be heard by the Court
    • applying for Family Violence Scheme or Work and Development Permit.

If you do not provide enough information, we may contact you for more details before reviewing your fine. If we do not receive this information by the specified date, we will make a decision based on the information we have.

If you do not pay the fine or take another action by the new due date, the matter may be referred to the Magistrates' Court or Fines Victoria. You may also have to pay extra costs.

Request a court hearing

If you receive a fine from Council, you can ask for a court hearing at the Magistrates' Court.

Before you request a court hearing

You can request an infringement review before choosing to go to court.

Important: If you choose to go to court, you may have to pay extra costs. Knox City Council will try to recover these costs if the court finds the matter proven.

Request a court hearing

Need help?

Contact us and we will come back to you.

Or call our Customer Service team on 9298 8000.

Related links

Our Council

Newsletter

Stay up to date with our newsletter

Subscribe
subscribe icon

Was this page helpful?
Back to top
Please select why
If you would like a response, please use the Contact us form instead.
Was this page helpful?
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.