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Our vision, values and strategy

Our Community Vision describes our community’s long-term hopes and aspirations for Knox. It helps us plan for the needs of our community now and into the future.

Our community vision

Knox: where we connect with our people and our environment, ensuring they are safe, supported and have every opportunity to thrive.

View our Council and Health and Wellbeing Plan 2025 - 2029

Our values

Our values are the foundations to our success and culture at Knox. They represent what we stand for, they inspire us to bring our whole selves to work, and they create a shared understanding to align the way we work with our vision and purpose.

  • Make a difference daily
  • Inspire and facilitate success
  • Think big, act bold
  • Do what is right (not what is easy)

Organisation strategy

The Organisation Strategy is a four-year plan that guides how we work together to deliver on our commitments to the community. It helps us set priorities and achieve consistent outcomes for our community and our people.

The strategy brings together five themes. These themes provide a simple framework to help us focus on what matters most. Together, we will deliver strong outcomes for the community by being:

Customer centric

We put customers at the centre of everything we do.

People focused

We connect and empower each other to grow, excel and be safe.

Financially sustainable

We plan and manage our resources responsibly.

Change ready

We are informed, adaptive and challenge the norm.

Outcomes driven

We deliver on meaningful, realistic goals and celebrate success.

Need help?

Contact us and we will get back to you.

Or call our Customer Service department on 9298 8000.

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