About the policy
Hearing about your experience with Knox City Council is important to us. We encourage you to contact us if you are dissatisfied with our services, actions, decisions or policies.
We are committed to taking action to resolve complaints as quickly as possible and learning from complaints to improve our services.
Download our Complaints Policy [PDF 1.2MB] to find out more about how we handle complaints.
Make a complaint
A complaint is when you are dissatisfied with our services, actions, decisions or policies.
Visit the complaints, compliments and suggestions page to make a complaint or find more information.
What is not considered a complaint
For assistance with the below, please contact us so we can advise you on the relevant process.
- request for service or maintenance
- report a fault or damage
- request to investigate nuisance or compliance
- request a review or appeal a fine or statutory decision
- report an allegation of fraud of misconduct
- report personal injury or property damage
- report dissatisfaction with a community consultation
- make a complaint about a Councillor
- make a complaint about the CEO.
Need help?
Contact us and we will get back to you.
Or call our Customer Service team on 9298 8000.
