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Complaints Policy

Council has a dedicated Complaints Policy that documents the procedure for how we manage complaints.

About the policy

Hearing about your experience with Knox City Council is important to us. We encourage you to contact us if you are dissatisfied with our services, actions, decisions or policies.

We are committed to taking action to resolve complaints as quickly as possible and learning from complaints to improve our services.

Download our Complaints Policy [PDF 1.2MB] to find out more about how we handle complaints.

Make a complaint

A complaint is when you are dissatisfied with our services, actions, decisions or policies.

Visit the complaints, compliments and suggestions page to make a complaint or find more information.

What is not considered a complaint

For assistance with the below, please contact us so we can advise you on the relevant process.

Need help?

Contact us and we will get back to you.

Or call our Customer Service team on 9298 8000.

Our Council


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