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Online services will not be available from 5 pm on Friday 21 January due to scheduled maintenance. Services will resume from 12 pm on Saturday 22 January.

Payment Assistance Policy

The Payment Assistance Policy guides Council on providing payment assistance on property and service based bills for residents experiencing financial hardship.  

About the policy

The policy sets out the details of the assistance available for residents currently experiencing, or at risk of experiencing, financial hardship.

This includes the criteria for payment assistance to be considered for: 

  • payment arrangements
  • interest relief
  • deferment of rates and charges.

See our Payment Assistance Policy

Need help?

Contact us and we will get back to you.

Or call our Coordinator of Rates and Valuations on 9298 8000

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