To pay your rates online you will need your 7-digit rates assessment number, which can be found at the top of your rates notice. Pay your rates online.
Rates payment help
We can help if you're having trouble paying your rates.
If you're struggling to pay your Council rates on time, we offer two types of payment options:
Instalments: for paying your rates in smaller amounts across the year. Visit our Pay your Rates webpage for more information.
Payment plans: for paying overdue rates or debt in regular amounts over time
Learn more below about setting up a payment plan below.
Setting up a payment plan for overdue rates
If you’ve missed one or more payments and have rates in arrears, you can apply for a payment plan. This allows you to pay off your overdue amount in smaller, regular payments over time.
When you set up a payment plan, you must:
- choose to pay weekly, fortnightly or monthly
- start making payments within 1 month of applying
We suggest the following minimum payments:
- $100 weekly
- $200 fortnightly
- $400 monthly
Interest may still apply until your overdue amount is paid in full.
How to apply
You can apply online using the form below.
If you can't apply online, please call us on 9298 8000 and we’ll help you.
What happens next
- We'll review your application.
- We aim to get back to you within 10 business days.
- Once approved, we’ll send you your payment schedule.
- You don’t need to wait – you can start payments straight away.
You can set up regular payments using BPAY. Your BPAY details are on your rates notice.
Trouble making a payment?
Please call us on 9298 8000 if you're having difficulty making a payment. We may be able to adjust your plan or offer other support.
Missing payments may result in penalties or legal action.
More support
If you’re experiencing financial hardship, you may be eligible for more help through our Payment Assistance Policy.
See our Payment Assistance Policy
Need help?
Contact us and we will get back to you.
Or call our Coordinator of Rates and Valuations on 9298 8000.
