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Service Updates

We are prioritising critical services and some services may be reduced. This means there will be longer wait times for customers contacting us by phone. Many of our services are available online. Advice on which services can continue is changing rapidly. For regular updates, go to knox.vic.gov.au/coronavirus

Coronavirus disease (COVID-19)

Information on active cases

For the most recently available data on active cases by Local Government Area visit the DHHS website.

View Active Cases by Area

Breaches of restrictions

You can report breaches of restrictions to Victoria Police's Assistance Line - phone 131 444.

Wearing face coverings

Our priority is the health and safety of our staff and the community during the pandemic. Council staff are wearing masks at all times. Your responsibilities when attending council facilities are:

  • Wear a face covering if you are over the age of 12 years
  • Do not enter if you are unwell or showing signs of sickness
  • Maintain a distance of 1.5 metres from others
  • Comply with signage indicating maximum numbers
  • Follow any other direction given by Knox City Council staff

Free face masks

Reusable face masks are being made available to:

  • people living with chronic conditions
  • people who are homeless, living in public housing and crisis accommodation
  • people living with a disability
  • people using family violence and mental health services
  • people using drug and alcohol services
  • refugees
  • Aboriginal people

People who are eligible to receive a mask will need to visit their local community health centre, or a local pharmacy. Council will also be proactively distributing masks to vulnerable people in Knox.

Council received an allocation of 2,000 masks and have distributed these. It is unknown whether we will receive any more.

For more information about eligibility for free masks and how to get one visit the DHHS website dhhs.vic.gov.au/reusable-face-masks-covid-19

If you are not eligible you can buy your own, use another face covering including a scarf or bandana, or make your own cloth mask.

Facility closures

The following facilities are closed:

  • Knox Civic Centre Customer Service Counter
  • Libraries
  • Recreation facilities including sports pavilions, Leisureworks, Knox Regional Netball Centre and Knox BMX Park
  • Community centres, senior citizen centres and clubs and neighbourhood houses including Knox Community Arts Centre, Ferntree Gully Arts Centre, Carrington Park Leisure Centre and Rowville Community Centre*
  • Playgrounds, outdoor exercise equipment, BBQs and drinking fountains
  • Knox Transfer Station**

*Some venues will continue to operate for essential public support services only.
**Closed to the public but still accepting waste from commercial operators.

Council services

We have plans in place to prioritise the ongoing delivery of critical services for our most vulnerable residents. Some non-essential services may be reduced.

Bin collections


Bin collections are continuing as normal. To reduce the risk to our truck drivers from having to move bins, please put your bins out within easy reach, not behind parked cars or other obstructions. If in doubt, please put bins on your driveway.

Our hard waste service is in high demand and new bookings may be temporarily suspended from time to time to allow our crews to catch up.
Check hard waste status

Aged care services


Services to support older people to remain living independently at home, including meals on wheels, are continuing as normal. We are offering enhanced services during COVID-19 including shopping services and meals to those residents who would not normally require them. Shopping bus and on demand bus services have been increased to better provide transport options during COVID-19. All other outings and trips have been cancelled.

Child care and kindergarten


Council childcare and kindergarten services will not operate from Thursday 6 August to Tuesday 11 August to allow us to prepare for significant changes required under Stage 4 restrictions.

Limited services will reopen for eligible families on Wednesday 12 August. Only those families who meet strict criteria for the permitted workforce who can demonstrate that they have no other alternative will be able to attend. Families will be advised of eligibility criteria and documentation required via email.

Maternal and Child Health


Face to face appointments are continuing for babies up to 4 months, with appropriate time limits, physical distancing and hygiene measures in place for the safety of children, families and nurses. Where appropriate, the discussion aspect of your consultation may be conducted via telehealth/telephone. Parents may select a telehealth/telephone consultation if they prefer.

Consultations for children aged 8 months to 3.5 years will be predominantly offered by telehealth/telephone.

Enquiries can be emailed to mch@knox.vic.gov.au
Read more on our Maternal and Child Health page.

Immunisations


Immunisation sessions are going. All immunisations will take place at the Knox Civic Centre until further notice.
knox.vic.gov.au/immunisations

Syringe disposal service


Our syringe container collection and disposal service is operating a limited service. We will deliver new containers to your home while our customer service counter is closed. To reduce the risk of infection of COVID-19, we will not collect full containers. Please store your full containers in a safe place for disposal at a later date.
Order a new container

General Information

Events and activities


We've cancelled all physical events and gatherings until further notice. Many of our events and activities have moved online. Check out what's on:
Calendar

Council meetings


In keeping with stay at home restrictions, the July Council meeting will not be open to public attendance. The meeting will be live streamed on Council’s website. Public questions will need to be submitted prior to 6:45pm using the online form and will be read by the Mayor. This is in accordance with emergency measures introduced into the Local Government Act 2020 by the Victorian Government to facilitate safe council meetings during the pandemic.

Delivery access to supermarkets


We have a Supermarket Liaison Officer in place who is actively working with all supermarkets across Knox to address any barriers to receiving supplies.

Staying informed


This situation is moving quickly and often changes by the hour. We'll use every channel possible to keep people informed but ask the community to stay tuned to our Facebook page and website for the latest updates.

You can also download the official government “Coronavirus Australia” app in the Apple App Store or Google Play, or join the WhatsApp channel on iOS or Android.

Looking out for each other


Please check on vulnerable family members and neighbours. Help make sure they are informed and check in with them to see if they need any assistance. Of course if you are unwell please stay away to avoid the risk of spreading the virus and phone instead of visiting.

Staying safe


Please take responsibility for your own safety and follow the instructions of the Department of Health and Human Services on hygiene, personal safety and travel. Seek medical help if required.

This is the most reliable source of information dhhs.vic.gov.au/coronavirus

Household assistance

Financial assistance


For information about the Federal Government's assistance for households, visit treasury.gov.au/coronavirus/households

Emergency relief packages


Victorians in mandatory self-isolation due to Coronavirus (COVID-19) with no access to food and essential supplies can apply to receive emergency relief packages by calling Victoria’s dedicated coronavirus hotline on 1800 675 398.

Food packages will include items such as long-life milk, pasta, cereal, canned vegetables and sugar.
Personal care packages will also be distributed to eligible households and include soap, toothpaste and deodorant. Additional items may also be provided depending on the needs of the household, such as nappies or baby formula.
More information

Rates


Council has a hardship policy for property owners in financial distress.
More information

For business

Help for business


Council's Economic Development Team has a range of resources to help you to continue to operate during this time. Visitknoxbiz.com.au for more information.

For information about the Government's business assistance package, visit Business Victoria's website or call the business support hotline on 13 2215.

Restrictions on business


There are restrictions in place for some types of businesses to help slow the spread of Coronavirus. Check if your business is affected - Updated Restrictions

If you are distressed

Support is available if you are concerned about COVID-19 or are distressed because you are in self-quarantine or sick.
Visit the Head to Health website for:

  • links to mental health online and phone support
  • resources and services that can help if you’re experiencing mental health concerns or trying to support someone else

Knox Mental Health Help Card

The Knox Mental Health Help Card provides key information for people seeking access to mental health support services.

COVID-19 Community and Welfare Relief Services

Find out about services available in Knox to support you during the COVID-19 Pandemic.

View the directory

Information in other languages

Information about the current situation and keeping yourself safe is available in other languages.

Supporting Local Services Fund

A special fund has been set up to assist not-for-profit community organisations to meet increased need for services during the pandemic.

The priority areas that will be addressed through this Fund include:

  • Homelessness and lack of crisis accommodation
  • Housing stress
  • Mental health
  • Financial Counselling
  • Food insecurity
  • Family violence
  • Technology issues including technology literacy and
  • Social isolation.

Expressions of interest should identify which priority area(s) will be addressed and how the wellbeing of recipients will be improved. Applicants must be able to demonstrate:

  • Increased demand for their services due to the pandemic; or
  • A need to adapt their service delivery model to meet the needs of the community during the COVID-19 pandemic.
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