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Family and Children's Services policies and procedures

The Family and Children's Services policies and procedures contains useful information for parents and carers. 


The Knox community can access family and children’s services provided by Council, including:

  • 3 and 4 year old kindergarten
  • long day care
  • maternal child health
  • occasional care
  • playgroups 
  • support services. 

For an overview of our Family and Children's Services policies and procedures, download the Guide to Family and Children's Services in Knox.

Policies and procedures

Our complete Family and Children's Services policies and procedures are available below. 

Health, safety and wellbeing

These policies and procedures contain information about how we help keep children safe and healthy whilst attending a service.

Staffing arrangements

These documents outline Family and Children’s Services policies and procedures about staff, supervisors, volunteers, and students. 

Leadership and service management

These policies and procedures describe Knox City Council’s approach to service management, such as fees and confidentiality.

Need help?

Contact us and we will get back to you.

Or call our Customer Service team on 9298 8000.

Our services


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