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Online services will not be available from 5 pm on Friday 21 January due to scheduled maintenance. Services will resume from 12 pm on Saturday 22 January.

COVID-19 requirements for Maternal Child Health appointments

We have updated how Maternal and Child Health appointments are conducted to protect you, your family and our nurses.

COVID-19 update

From December 2021, Maternal and Child Health appointments will be conducted in-person at our Maternal and Child Health Centres. Telehealth appointments are also available in some circumstances. 

Vaccination status

Parents and care givers are not required to be fully vaccinated against COVID-19 to attend appointments. 

If you are not fully vaccinated, you must inform nurses of your vaccination status before your appointment so that additional precautions can be taken.

Face masks

Face masks reduce the risk of COVID-19 transmission.

Parents and care givers are required to wear a face mask to in-person Maternal and Child Health appointments.

Face masks are not required for:

  • infants and children under 12
  • people with a physical or mental health condition or disability
  • people who are communicating with someone who is deaf or hard of hearing
  • a person when wearing a face mask is a risk to their health and safety.

For more information visit the Victorian Government's face mask web page. 

Requirements 

When attending your appointment, please:

  • scan the QR code on entry
  • show your vaccination certificate to the nurse (if applicable)
  • wear your mask 
  • limit attendees to only the essential family members - for example, the mother or primary care giver and the child. Please contact your Maternal and Child Health Centre if you do not have other care arrangements for older children. 

A telehealth appointment will be offered if you, or a member of your household, is:

  • at risk of COVID-19
  • have tested positive to COVID-19
  • a contact of someone who has tested positive
  • required to isolate. 

Telehealth appointments are conducted over the telephone. Video consults can be arranged by request.

Pre-appointment checklist

Before attending your appointment, please review the checklist below.

If you answer 'yes' to any of the questions, please call our Maternal and Child Health team on mch@knox.vic.gov.au or 9298 8741. Your appointment will be rescheduled or conducted via Telehealth. 

1 Have you been asked to stay at home and isolate for 7-14 days?
2

Are you or a family member unwell with any viral infection, including gastroenteritis or an upper respiratory infection?

3

Are you, or anyone in your household, experiencing any of the following COVID-19 symptoms:

  • fever
  • chills
  • cough
  • sore throat
  • shortness of breath
  • runny nose
  • loss or change in sense of smell or taste.
4

Are you, or anyone in your household, experiencing any of the following non-specific symptoms that can be associated with COVID-19?

  • headache
  • muscle soreness
  • stuffy nose
  • nausea
  • vomiting and/or diarrhoea. 
5 Do you, or anyone in your household, have a confirmed case of COVID-19?
6 Have you, or anyone in your household, been identified as a close contact of someone who is a confirmed case of COVID-19?
7 Are you, or anyone in your household, waiting on a COVID-19 swab result?
8

Have you, or anyone in your household, been asked to self isolate by:

  • your doctor
  • a general practitioner (GP)
  • a government authority such as the Department of Health.
9 Have you, or anyone in your household, returned from overseas in the last 7-14 days?

Need help?

Email mch@knox.vic.gov.au and we will get back to you.

Or call our Maternal and Child Health team on 9298 8741 during office hours (Monday to Friday from 9 am until 12:30 pm).

Maternal Child Health 24 hour line – 13 22 29

For health-related enquiries (infant, child or parent) outside our office hours, you can call the Maternal and Child Health 24 hour line on 13 22 29.

Qualified maternal and child health nurses provide information, support and advice to Victorian families with children from birth to school age (5 years old), 24 hours a day, 7 days a week. 

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