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Community transport and outings

The community transport service provides bus services for Knox residents who are over 65 years and/or need support with transport.

About community transport

Each year the community transport service carries an average of 18,000 passengers and covers an average of 68,000 kilometres.

There are 3 types of service:

  • an on-demand bus service providing access to local senior citizen clubs, programs and shopping
  • an outings program offering day trips to interesting destinations around Melbourne
  • an opportunity for eligible seniors clubs and community groups to hire a community bus for social excursions.


You can use the services if you:

  • are over 65 years
  • a Knox resident
  • have a mobility impairment
  • have no appropriate access to transport.

Community shopping bus in Boronia

The community shopping bus offers eligible clients the opportunity to shop at a local shopping centre and be socially active with people living in their neighbourhood.

The service is for residents who:

  • live independently
  • have no appropriate access to transport
  • can shop without the help of a support worker.

The buses operate on a fortnightly or monthly basis and journeys cost $3 each way.

Day outings

We offer a regular schedule of community outings to:

  • local attractions
  • exhibitions
  • scenic drives
  • dining experiences
  • mystery tours.

Outings cost $8.70 each and no payment is required on the day of the outing. An account will be sent to you every 4 weeks.

Eligibility is residents of Knox over 65 years.

 For enquiries call 9298 8518.

On demand bus service to vaccine appointments

The Knox Community Transport Team is pleased to announce they are offering a special ‘on demand’ bus service to assist eligible residents to attend a COVID vaccination appointment.

Eligibility criteria and requirements:

  • Appointment at mass Vaccination Clinic in East Ringwood, family GP or local clinic
  • 50 years old or more
  • Qualify for the AstraZeneca vaccine
  • You are unable to drive. No convenient or accessible means of transport to the appointed clinic
  • COVID Declaration to be completed before entering the bus
  • Mask and social distancing compliance at all times.


  • COVID safety precautions and procedures to ensure the safety of all travellers. Social distancing on board, legislated cleaning regime and masks
  • Pick up from your driveway and returned to same
  • Wheelchair and walker accessible vehicles and space to store mobility aids during travel
  • Experienced and compassionate drivers
  • Available on weekends.

This service is available if you meet the eligibility criteria above or are already a registered passenger for the Community Transport program.

To book or check if you meet the criteria, contact the On Demand programme on 9298 8518.

This service is free of charge, but requires a minimum 24 hours’ notice for weekday appointments and 3 days’ notice for weekend appointments.


Buses can be booked for excursions on weekdays between 9am and 4pm. Bookings outside these hours are subject to availability. This includes weekends and public holidays.

Bookings are taken in December for the following year.


Bookings for the shopping bus, outings and excursion buses can be made by emailing or calling our Community Transport team on 9298 8518.

Alternative transport options

There are several other community transport options for people living in the Knox area:

Red Cross Patient Transport Service

Red Cross Patient Transport Service is for people who are isolated and have limited transport options to attend essential medical appointments and social transport needs.

Red Cross Patient Transport Service: 1800 246 850

Red Cross Office: 8327 7700

Eastern Volunteers

Eastern Volunteers provide volunteer assisted community transport to the elderly and people with disabilities to attend social outings, medical appointments and other activities.

Eastern Volunteers: 9870 7822

St John's Ambulance Patient Transfer Service

St John’s Ambulance Patient Transfer Service provides transport services for medical appointments and transfers.

St. John's Ambulance Patient Transfer Service: 9334 1222

Bridges - Connecting People

Bridges – Connecting People offers transport services for medical appointments, shopping, banking, senior’s clubs, outings, planned activity groups, library, exercise classes and events.

Bridges – Connecting People: 9753 4577

EACH - Ferntree Gully

EACH - Ferntree Gully gives support, advocacy and information on all aspects of need.

EACH - Ferntree Gully: 1300 003 224


As the successor to the former Telebus, FlexiRide is a new On Demand Bus Service provided by Public Transport Victoria for the Rowville area. It operates only when booked. Passengers with accessibility requirements can request a pick-up from their door or an agreed accessible location.

For information, call 1800 800 007. For bookings, call 8710 6377 or download the FlexiRide app.

You can also approach your local church or your club welfare officer. There are also common interest groups such as The Heart Group, the Stroke Support Group or The Puffing Billies established to support people, family and carers with similar experiences.

Need help?

Contact us and we will get back to you.

Or call our Community Transport team on 9298 8000.

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