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There will be a scheduled phone outage from 6:00pm - 10:30pm on Friday 21 June 2024. During this time, please contact Council on 9298 7300

Community transport and outings

The community transport service provides bus services for Knox residents who are over 65 years and/or need support with transport.

About community transport

Knox City Council's Community Transport Program offers adaptable and accessible transport support for residents aged over 65 years and individuals living with disabilities.

Our aim is to empower the residents to maintain independence and actively engage in community life. The main goal is to deliver cost-effective assisted transport, addressing the unmet transport requirements for eligible residents in reaching retail and community destinations.

Our service does not cover transportation for medical or health appointments.

There are 3 types of service:

  • a regular bus service providing access to local senior citizen clubs, programs and shopping
  • an outings program offering day trips to interesting destinations around Melbourne
  • an opportunity for eligible seniors clubs and community groups to hire a community bus for social excursions.


You can use the services if you:

  • are over 65 years
  • a Knox resident
  • have a mobility impairment
  • have no appropriate access to transport.

Community shopping bus

The community shopping bus offers eligible clients the opportunity to shop at Westfield Knox shopping centre and be socially active with people living in their neighbourhood.

The service is for residents who:

  • live independently
  • have no appropriate access to transport
  • can shop without the help of a support worker.

The buses operate on a fortnightly or monthly basis and journeys cost $3.50 each way.

Day outings

We offer a regular schedule of community outings to:

  • local attractions
  • exhibitions
  • scenic drives
  • dining experiences
  • mystery tours.

Transport cost is $10 per outing but some destinations require a separate entry fee that you must pay on the day. You can bring or buy your own lunch.

No payment for transport is required on the day of the outing. An account will be sent to you every 4 weeks with payment details.

Download the brochures below to find out more information about the day outings.

For enquiries please call 9298 8518.


Knox City Council offers four community buses to support not-for-profit seniors' clubs, senior community groups and organizations only. 

Seniors' clubs within Knox are invited to hire these buses for planning and conducting outings for their members. Buses can be booked Monday to Thursday between 9 am and 4 pm. Bookings outside these hours (such as weekends) are subject to availability. 

All bus bookings incur a hire fee based on the size of the bus and include a Knox Council driver.

Our bookings open in April each year for the following financial year. Eligible senior clubs/groups are allocated one excursion per financial year within each booking cycle. A rotation system applies to each group based on seasons to ensure fair and equitable access for eligible groups. Council strives to accommodate requests but cannot guarantee availability.

Buses are not available for individual use, private organisations, businesses, schools or on public holidays.


Bookings for the shopping bus, outings and excursion buses can be made by emailing [email protected] or calling our Community Transport team on 9298 8518.

Alternative transport options

There are several other community transport options for people living in the Knox area:

Red Cross Patient Transport Service

Red Cross Patient Transport Service is for people who are isolated and have limited transport options to attend essential medical appointments and social transport needs.

Red Cross Patient Transport Service: 1800 246 850.

Red Cross Office: 8327 7700.

Eastern Volunteers

Eastern Volunteers provide volunteer assisted community transport to the elderly and people with disabilities to attend social outings, medical appointments and other activities.

Eastern Volunteers: 9870 7822.

St John's Ambulance Patient Transfer Service

St John’s Ambulance Patient Transfer Service provides transport services for medical appointments and transfers.

St. John's Ambulance Patient Transfer Service: 9334 1222.

Bridges - Connecting People

Bridges – Connecting People offers transport services for medical appointments, shopping, banking, senior’s clubs, outings, planned activity groups, library, exercise classes and events.

Bridges – Connecting People: 9753 4577.

EACH - Ferntree Gully

EACH - Ferntree Gully gives support, advocacy and information on all aspects of need.

EACH - Ferntree Gully: 1300 003 224.


As the successor to the former Telebus, FlexiRide is an On Demand Bus Service provided by Public Transport Victoria for the Rowville area. It operates only when booked. Passengers with accessibility requirements can request a pick-up from their door or an agreed accessible location.

For information, call 1800 800 007. For bookings, call 8710 6377 or download the FlexiRide app.

Other alternative transport options may include:

  • your local church
  • your club welfare officer
  • common interest groups such as The Heart Group, the Stroke Support Group or The Puffing Billies established to support people, family and carers with similar experiences.

Need help?

Contact us and we will get back to you.

Or call our Community Transport team on 9298 8000.

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