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Accessible businesses

Knox City Council expects businesses to be inclusive and accessible.

This means making sure that everyone, irrespective of age or ability, has equal access to goods and services.

Why accessible business is important

Improving access to your goods and services can help connect you with a larger part of the Knox community. This means those that you may be missing – customers who have a disability or other access requirements.

It also helps you to meet your legal responsibilities.

In Australia, the Disability Discrimination Act states that customers living with disability should have the same access to your goods and services as any other customer.

If your business is not accessible, a person with a disability can (and should) make a complaint of discrimination.

Improve your accessibility

We have developed two guides to help you improve accessibility, inclusivity and increase business.

Accessibility is good for your business

Accessibility is good for your business offers tips to improve access to your premises for people living with a disability.

Missed business

Missed Business is a joint initiative of Knox City Council and the Human Rights and Equal Opportunity Commission.

It helps you maximise business with a broader range of people by making it easy for customers to:

  • find you and your services
  • get in to your premises
  • move around your premises
  • and make the most of your customer service.

Start or expand a business

If you're looking to begin or expand a Knox-based business, we can support you.

You can also find more information on Knox Biz or Small Business Victoria.

Need help?

Contact us and we will come back to you.

Or call our Municipal Disability Leadership Team on 9298 8000.

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