Ways to pay
Pay online in flexible instalments with Payble
You can set up secure one-off payments or a weekly, fortnightly or monthly payment schedule through Payble. You can set up payments using credit card, bank account or a debit card.
After you set up your payment schedule, you will receive SMS and/or email reminders for upcoming and overdue payments.
You can also change your payment schedules at any time without contacting Council.
Pay in full or by instalments
You can pay your rates in one simple payment on or before 15 February 2027.
To pay by instalments, you need to have paid your first instalment before 30 September 2026.
Overdue rates payments
If you have unpaid rates from a previous rates notice, you are in arrears and need to pay the overdue amount immediately.
Interest charges
We charge interest on overdue rates from the due date until the full amount is paid. If you have an agreed payment plan and keep up with your agreed payments, we will not charge penalty interest on the overdue amount.
The Minister for Local Government sets the penalty interest rate that Council applies under the Local Government Act 1989.
Legal action
If you do not pay your overdue rates or do not follow an agreed payment plan, Council may take legal action to recover the debt. Any legal costs awarded under the Local Government Act 1989 will be added to your overdue rates.
Find out how to set up a Rates payment plan.
Request a rates refund
You can request a rates refund by:
- email – [email protected]
- mail – 511 Burwood Highway, Wantirna South.
We aim to process rates refund requests within 15 business days. If a refund needs to be issued by cheque or EFT and we do not have your bank details, processing may take up to 30 business days.
Your refund request must include:
- your rates assessment number and property address
- date of payment
- a copy of the proof of payment showing the amount that you paid (unless the credit is a direct result of a pensioner concession being applied).
If you originally paid by:
- BPAY – we will refund the money back to the same account you used to make the payment
- credit card – we will refund the money back to the same credit card you used to pay.
We will pay other rate refunds by cheque or EFT. If you request a refund by EFT, you must also provide a copy of a recent bank statement. The statement must clearly show the BSB, account number and the name of the account holder or holders.
Rebates and payment assistance
If you are a pensioner, you may be able to claim a pensioner concession rebate.
Council offers payment assistance to people who have suffered loss of income or are in financial difficulty.
Need help?
Contact us and we will get back to you.
Or call our Customer Service team on 9298 8000.
