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COVID-19 Community and Welfare Relief Service Providers

The service providers listed below are available to provide support and relief services during the current COVID-19 crisis.

About this list

This information is accurate at the date of publishing, but may change without notice. If any information needs to be updated or removed, call us on 9298 8000.

Download list of COVID-19 relief service providers

Service providers

Due to changing circumstances, and in the interests of staff and volunteer safety, it is strongly recommended that you call providers regarding available services.

myGov

myGov is a simple and secure way for you to access Australian Government services online. You can access 13 government services online including:

  • Medicare
  • Centrelink
  • Child Support
  • the Australian Taxation Office.

To get started, you need to create a myGov account. Go to the myGov website

COVID-19 screening clinics

Please visit the DHHS website for up to date information on the location of COVID-19 testing sites.

Reporting racism

At Knox, we welcome and celebrate our diversity and are against any form of discrimination or racism.

If you have experienced racism or witnessed other unfair treatment during COVID-19, report it via a Community Reporting Tool - it's quick, easy and you can report anonymously if you wish to.

Translations

General advice and information about Coronavirus (Covid-19) is available from Government in a range of languages.

Food relief services

Emergency relief packages

Victorians in mandatory self-isolation due to coronavirus (COVID-19) with no access to food and essential supplies can apply to receive emergency relief packages by calling Victoria’s dedicated coronavirus hotline on 1800 675 398.

Food packages include items such as long-life milk, pasta, cereal, canned vegetables and sugar.

Personal care packages will also be distributed to eligible households and include soap, toothpaste and deodorant.

Additional items may also be provided depending on the needs of the household, such as nappies or baby formula.

You can also contact your local supermarkets and chemist to see if you are eligible for home delivery.

Knox Infolink, Boronia

Provide emergency relief such as food parcels, meat trays, toiletries, Myki cards, phone cards, vouchers for emergency prescriptions and referrals to other agencies.

Bread, fruit & vegetables are available from reception. They also have various resources tailored for clients who are homeless.

For clients who are in isolation, unable to attend due to illness, disability, phone interviews can be done and home delivery where necessary.

Email Knox Infolink, call 9761 1325 Monday – Thursday 10.00am-3.00pm or see our facebook page.

Adventist Development & Relief Agency (ADRA) - Knox Hub

Offer a home delivery food relief service or essential care package for people living in poverty or distressed circumstances including:

  • food provisions
  • takeaway meals
  • vouchers
  • essential care packages.

Email ADRA or call 1800 242 372.

Aussie Veterans Op Shop

Frozen meals available by appointment during pandemic.

Call Dave on 0439 382 346. Shop 10, Boronia Mall, Boronia.

Boronia Community Church of Christ, Boronia

Takeaway meals. 1st and 3rd Monday of the month. Pick up 12pm – 12.30pm.

Call 9762 1277 for more details. 

Boronia Road Uniting Church

Provides a foodbank located in a plastic tub outside the front door. this is replenished every evening.

Call 0408 596 814 for more details.

Cavell Corner, One Hope Community Church, Scoresby

Can provide assistance with shopping, food packages, technology support and financial budgeting.

Call 9759 9155 or see our facebook page.

CHAMPION (Temple Society Australia), Bayswater

Temple Society can provide food relief, advice and advisory services. Available by appointment only.

Monday 10am - 12noon and Wed 12.30pm - 3.30pm (except public holidays).

Email Champion, call 0433 335 815 or see our facebook page.

City Life Community Care, Wantirna South

Can help with food parcels (pick up or home delivery), frozen meals, fresh produce, personal items, food vouchers, MyKi cards, prescription assistance, counselling services, financial assistance, employment coaching and resume writing, budgeting assistance program, energy mentor.

Call 9871 8900.

Foothills Community Care, Ferntree Gully

Provide takeaway community meals, fresh food parcels and basic toiletries on Wednesday evening. Can also home deliver meals to isolated and vulnerable people in Knox through the Community Casseroles program (book online).

Call 8711 8677.

Glen Park Community Centre, Bayswater North

Provide frozen meals to those in need through Eastland’s order and collect valet service. Available to current and new members. Members need to arrive at the valet service, advise the parking attendant how many meals you would like (max of 5 meals per family) for no contact collection.

For more information, email Glen Park Community Centre.

HOPE City Mission Inc, Croydon

Provides quality food (fruit, vegetables, pantry and perishable, bread), hygiene and material aid (seasonal) and advocacy and financial literacy workshops for those experiencing financial hardship.

Assessments are conducted online or over the phone and food is distributed through a drive through service.

Call 1800 865 299.

Restore Community Care, Rowville

Short-term emergency food relief. Tuesday, Wednesday and Thursday, 11am – 3pm by appointment only.

Call 8736 7053.

Salvation Army, Boronia

Provide emergency relief.

Call 9762 7604.

Salvation Army, Ferntree Gully

Providing a drive-through style food parcel program, on Wednesday mornings between 9:30 and 10:45. No appointment is required. 

Call 9752 2682 for more details.

Shree Swaminarayan Temple

Vegetarian and vegan meals only. Gluten free available. Takeaway meals and food parcels.

Pick-up and home delivery available. 7am - 8pm.
69 Wadhurst Drive, Boronia.

Call 0421 506 666.

St Paul’s Anglican, Boronia

Provides takeaway meals on Thursday evenings at 6pm.

Call 9761 1797.

St Vincent De Paul

Food parcels can be delivered. Monday - Friday 10am – 3pm.

Call 1800 305 330.

Wellington Care Centre, Rowville

Emergency Food Relief, Tuesdays from 10.30am to 12pm. Coats and blankets available during winter. Counselling Services also available.

Call 9764 3738.
 

Financial Support Services

EACH - Financial counselling

Financial counselling for people affected by financial hardship living in Knox, Maroondah and Yarra Ranges. Phone consultations only.

Call 1300 003 224.

Centrelink

Boronia Service Centre, 3 William Street, Boronia.
Rowville Service Centre, 5 Fulham Road, Rowville.

Gamblers Help Eastern

Provides phone support for anyone with concerns about gambling harm.

All assistance is free, confidential and unlimited.

Email Gamblers Help Eastern or call 1300 131 973.

Housing Support Services

Uniting Harrison – Open Door Program

An entry point for homelessness support programs in Knox that support young people, adults, families and couples who are homeless or at risk of homelessness, to access, establish and maintain long-term housing.

Call 9051 3000 or 1800 825 955 for an over the phone assessment.

Knox City Council - Housing Support

Helps eligible Knox residents aged 55 years or older who are homeless or at risk of homelessness. Provides support, advice, advocacy, referrals and assistance for public housing.

Call 9298 8303 or 0478 317 910 for an over the phone assessment.

Family Violence Support Services

Crisis Contact details – if you are in immediate danger call 000

Eastern Domestic Violence Services

Specialist family violence service for women and their children in the Eastern Metropolitan Region of Melbourne who are currently experiencing family violence.

Call 9259 4200 Monday - Friday, 9am – 8pm. Saturday, 9am – 5pm.

Safe Steps Family Violence Response Centre

A state-wide 24/7 crisis family violence support for emergency accommodation and information.

Call 1800 015 188 (24 hours).
 

1800 Respect

Confidential information, counselling and support service. Open 24 hours to support people impacted by sexual assault, domestic or family violence.

Call 1800 737 732.
 

EACH Family Violence Counselling for Women

Counselling for anyone with a history of/or experiencing family violence and would like to seek support through counselling Monday – Friday 8.30am – 5.30pm.

Call 1300 003 224.
 

Men’s Referral Service (No to Violence)

Support for men who use violence against family members.

Call 1300 766 491.

Seniors Rights Victoria

A state-wide service that provides information, support, advice and education to help prevent elder abuse and safeguard the rights, dignity and independence of older people.

Call 1300 368 821.

InTouch

A state-wide specialist family violence service that works with women from migrant and refugee backgrounds.

Call 1800 015 188.
 

W/Respect

A state-wide specialist LGBTIQ family violence service.

Call 1800 LGBTIQ (1800 542 847)
 

Legal Support

For legal assistance with family violence or family law matters, please see Legal Support Services section.

Mental Health Support Services

Crisis Contact details – if you are in immediate danger call 000.
Lifeline – 24 hour crisis support and suicide prevention services. Call 13 11 14

Beyond Blue

Provides information and support to help people achieve their best possible mental health, whatever their age and wherever they live.

Call 1300 224 636.

EACH – Generalist Counselling

Prompt counselling, support and advocacy for Knox residents.

Call 1300 003 224.
 

Headspace Knox

Confidential and free mental health support, health advice, and general information for young people aged 12-25.

Call 9801 6088.

Outer East Phone Chat

In response to COVID-19, you might be at home by yourself or with a house full of people. It can be nice to have someone else to have a chat with. Call toll free Monday to Friday 10am – 1pm and Monday to Thursday 5pm – 9pm.

Call 1800 984 825.

MensLine Australia

Phone and online counselling for men.

Call 1300 789 978 (24 hours).

Kids Helpline

Private and confidential 24/7 phone and online counselling service for young people aged 5 to 25.

Call 1800 551 800.

Relationships Australia

A range of services to support children, young people and families.

Call 1300 364 277.

Red Cross – COVID CONNECT

A new national telephone service for the COVID-19 pandemic, to help build social connections and learn ways to better connect with your community.

Call 1800 733 276.

Active Ageing Support Services

Older person’s COVID-19 Support Line

Provides information, support and check on older Australians during the period of social distancing measures.

Free call 1800 171 866.

Bright Ideas Network

A voice for over 55s in Knox. Made up of residents, community groups and local businesses who support older people. They work on events, projects and issues that are important. Receive their monthly newsletter and find out What’s On in Knox.

Call 9298 8828.

Talking Café

A regular weekly chat session with community connector volunteers for people aged 65+ in the Knox area.
Make yourself a cuppa, grab a snack and join us via Zoom online meeting (Wednesdays 10 – 11am) or a telephone conference call (Wednesday 2 -3pm).

Email livingourbestlifeproject@gmail.com or send a text: 0457 646 384.

Call 1800 984 825 Monday – Thursday, 10am – 1pm and 5pm – 9pm.

Dementia Australia

Specific advice and support for people living with dementia. Can also post out hard copies of fact sheets to community members.

National Dementia Helpline 1800 100 500.
 

Drug and Alcohol Support Services

EACH - Drug and Alcohol Counselling

Provides individual counselling for alcohol and drug dependence, as well as education and secondary consultation.

Call 1300 00 3224.
 

Legal Support Services

Eastern Community Legal Centre

Free legal advice and support. Assistance with legal matters including family violence, family law, elder abuse, debt matters, criminal matters, fines and infringements.

Call 1300 32 52 00 / 1300 ECLC 00.

Victorian Legal Aid

Free information and help about the law.

Call 1300 792 387.

Transport Services

Knox City Council – Community Transport

The On Demand Bus Service provides transport support for Knox residents who are over 65 years old, frail, mobility impaired or transport disadvantaged. Older residents can be picked up from home and transported to destinations in Knox, to do shopping and attend medical centres or outpatient appointments.

A single trip costs $3 and buses run 9am - 4pm on weekdays.

Call 9298 8000 for more information or to book.

Aboriginal and Torres Strait Islander Support Services

Mullum Mullum Indigenous Gathering Place

A range of programs and services for Aboriginal and Torres Strait Islander community members living in the Eastern Metropolitan Region of Melbourne.

Call 9725 2166.

Boorndawan Willam Aboriginal Healing Service

A range of services and programs for Aboriginal individuals and families who are experiencing, or at risk of experiencing family violence or use violence.

Call 9212 0200.

Ngwala Willumbong Aboriginal Corporation

A range of programs for Aboriginal and Torres Strait Islander community members who are homeless or at risk of homelessness.

Call 9876 9642.

Library Services

Eastern Regional Libraries – Knox Libraries

Get library materials delivered to your door, or access free resources online using your library card. Visit yourlibrary.com.au or call for more information Monday - Friday 9am-5pm.

Bayswater - 9800 6498
Boronia - 9800 6488
Ferntree Gully - 9800 6455
Knox (Wantirna) - 9800 6470
Rowville - 9800 6443.

 

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