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Knox City Council has closed many of its public facilities to help prevent the spread of Coronavirus (COVID-19) within the community. This includes the Civic Centre Customer Service Counter. More information

Accessibility is good for your business

Accessibility is good for your business

Did you know that you might be losing customers if your business is not accessible and inclusive for all?

All people, irrespective of their age or ability, should have equal access to goods and services.

By improving access to your business, you can help tackle the mobility challenges facing an ageing population and respond to the needs of your existing and prospective customers.

Download 'Accessibility is good for your business'.

Good access is good business

'Missed Business' is a small, simple, user-friendly booklet containing tips on how to make your business more accessible for people with mobility impairments, including parents using prams. It is a useful resource to assist small business to increase their accessibility, customer base and profits.

Knox Disability Advisory Committee has great pleasure in presenting 'Missed Business' - a joint initiative of Knox City Council and the Human Rights and Equal Opportunity Commission.

Knox City Council is committed to ensuring access and inclusion for all residents, including people with a disability, who live in or visit Knox.

This guide will assist small businesses by improving access for people with a disability, business potential will also increase.

Four ways to improve access for all your customers

  • Make it easy for people to find you.
  • Make it easy for people to get in.
  • Make it easy for people to move around.
  • Make the most of customer service.

For more information

Please contact Council's Municipal Disability Leadership Team on 9298 8000 or email

You can also call the National Relay Service on 133 677 (quote '03 9298 8000').

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