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Pay your rates

If you own property in Knox, you have a responsibility to pay your rates.

You can pay your rates in full or in instalments using a range of payment options.

Payment options

There are many ways to pay your rates for Knox City Council.

Online payments

It's easy to pay your rates online.

  • Your rates assessment number is shown on the front of your rates notice.
  • Please note all payments made by credit card (MasterCard or Visa only) will incur a 0.4% charge. This enables Council to recover the cost of merchant fees charged by banks for credit card transactions.

Pay your rates online

Other payment options include:

Direct debit

You can pay your rates by direct debit.

Setting up a direct debit

  • Register online to pay your rates by direct debit, nominating your credit card or bank account details. Use your address and rates assessment number details shown on the front of your rates notice.
  • If you have an existing direct debit arrangement with Council, update or amend your arrangement details. Amendments or changes should be notified 7 days before the due date.
  • Please note all payments made by credit card (MasterCard or Visa only) will incur a 0.4% charge. This enables Council to recover the cost of merchant fees charged by banks for credit card transactions.

Register or amend a direct debit for rates

Cancelling a direct debit

You can cancel an existing direct debit online. You will need your rates assessment number shown on the front of the rate notice.

You should request a cancellation 7 days before the due date.

Cancel a direct debit for rates

BPAY

To pay your rates by BPAY.

  • Contact your participating bank or financial institution for details on how to make a payment.
  • Payment can be made from your cheque or savings account or credit card.
  • The biller code and rates assessment number are shown on the front of your rates notice next to the BPAY symbol.
Telephone

You can pay your rates by calling Knox City Council payment line.

  • Call 1300 668 153 and pay by Visa or MasterCard.
  • This number is an automated service. You must have your rates assessment number and credit card details ready.
  • Payments can be made 24 hours a day, 7 days a week.
  • Please note all payments made by credit card (MasterCard or Visa only) will incur a 0.4% charge. This enables Council to recover the cost of merchant fees charged by banks for credit card transactions.
Post

By post

You can pay by cheque posted to Council.

  • Make your cheque payable to Knox City Council and cross it 'not negotiable'.
  • Post your cheque to Knox City Council, 511 Burwood Hwy, Wantirna South Vic 3152.
  • Receipts are not issued for payments by post.
  • Please do not pin or staple your cheque to the notice when returning the payment.

At the post office

You can also pay in person at any Australia Post office. Present your account intact with your payment.

In person

Drop into Knox City Council and pay in person.

  • Go to Knox City Council Civic Centre, located at 511 Burwood Highway in Wantirna South.
  • Present your rates notice intact to cashier to pay by cash or EFTPOS.
  • The Knox City Council Customer Service Desk is open Monday to Friday, 8:30 am to 5 pm (closed on public holidays).

Paying your rates

You can pay your rates either in full or by instalments.

If you are a pensioner, you may be able to claim a pensioner concession or rebate.

Pay your rates in full

You can pay your rates in one simple payment on or before 15 February 2023.

Interest will be charged on all amounts outstanding after 15 February 2023. This is calculated until paid in full.

Pay in 4 instalments

You can split your rates across 4 payments.

The due dates are:

  • Instalment 1 - 30 September 2022
  • Instalment 2 - 30 November 2022
  • Instalment 3 - 28 February 2023
  • Instalment 4 - 31 May 2023.

You must pay your first instalment, including any arrears, before 30 September 2022.

When full payment of the first instalment is received by the due date, we will send further instalment notices at least 14 days before each due date. 

If you miss the date you will have to pay the rates in full by 15 February 2023.

Interest will be charged on all amounts outstanding after each instalment. This is calculated from the due date of that instalment until paid.

Pay in 9 instalments

You can split your rates across 9 payments.

The due dates are:

  • Instalment 1 - 30 September 2022
  • Instalment 2 - 31 October 2022
  • Instalment 3 - 30 November 2022
  • Instalment 4 - 31 December 2022
  • Instalment 5 - 31 January 2023
  • Instalment 6 - 28 February 2023
  • Instalment 7 - 31 March 2023
  • Instalment 8 - 30 April 2023
  • Instalment 9 - 31 May 2023.

Please note, if you wish to pay by 9 instalments:

  • Reminder notices for each monthly amount will not be issued.
  • Your first instalment, including any arrears, must be paid in full on or before 30 September 2022.

Receiving your rates

A paper rates notice will be sent to your property address unless you choose to receive your rates notice online by email or BPAY View.

Register for email notifications

To receive your rates notice via email you can register with our online portal.

Sign up for rates notice emails

Once you have registered you will no longer receive a paper rates notice.

To set up your email notifications, you just need to:

  • enter your email address and eNotices reference number found on your rate notice
  • check your email inbox and click the validation link
  • choose a password and enter your mobile number.

You will now receive all future rates notices in your email inbox. You can also login to view your current and previous rates notices at any time.

Receive your rates notice via BPAY View

BPAY View allows you to receive, pay and store your rates notice through your online banking account.

Once you have registered to receive your rates notice via BPAY View you will no longer receive a paper rates notice.

To receive your rates notice with BPAY View, you just need to:

  • login to your online banking account
  • look for the BPAY View or View Bills section
  • register to receive your rates notice by entering:
    • the BPAY Biller Code: 18077
    • your BPAY View reference number (the 7 digit number in the BPAY View area of your rates notice).

Find out more about BPAY View.

If you owe arrears

Arrears is any money owed from your previous year's rates notice.

Arrears may be subject to legal action and are payable immediately. Interest continues to build on all outstanding arrears until fully paid.

Payment assistance

Council offers payment assistance to people who have suffered loss of income or are in financial difficulty.

Need help?

Contact us and we will get back to you.

Or call our Customer Service team on 9298 8000.

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