Ways to pay
Pay in flexible instalments with Payble
You can set up secure one-off payments or a weekly, fortnightly or monthly payment schedule through Payble. After you set up your payment schedule, you will receive SMS and/or email reminders for upcoming and overdue payments.
You can also change your payment schedules at any time without contacting Council. To set up and manage your account, visit the Knox Payble website.
Direct debit
Credit card online
BPAY
Telephone
Post
In person
Pay in full or by instalments
You can pay your rates in one simple payment on or before 15 February 2027.
To pay by instalments, you need to have paid your first instalment before 30 September 2026.
Pay in 4 instalments
Pay in 9 instalments
Credit card payment surcharges
When you pay Council using a Mastercard or Visa, a surcharge fee will apply. The following surcharge fees apply until 30 September 2026.
Surcharges
Overdue rates payments
If you have any late rates payments or owe money from a previous year’s rates notice, you are in arrears. You must pay arrears immediately. Council may take legal action if arrears are not paid.
Interest is charged on arrears and late payments from the due date. This continues until you pay all rates in full.
The penalty interest rate is set under the Local Government Act 1989 and is set by the Minister for Local Government.
Find out how to set up a Rates payment plan.
Request a rates refund
You can request a rates refund by:
- email – [email protected]
- mail – 511 Burwood Highway, Wantirna South.
We aim to process rates refund requests within 15 business days. If a refund needs to be issued by cheque or EFT and we do not have your bank details, processing may take up to 30 business days.
Your refund request must include:
- your rates assessment number and property address
- date of payment
- a copy of the proof of payment showing the amount that you paid (unless the credit is a direct result of a pensioner concession being applied).
If you originally paid by:
- BPAY – we will refund the money back to the same account you used to make the payment
- credit card – we will refund the money back to the same credit card you used to pay.
We will pay other rate refunds by cheque or EFT. If you request a refund by EFT, you must also provide a copy of a recent bank statement. The statement must clearly show the BSB, account number and the name of the account holder or holders.
Rebates and payment assistance
If you are a pensioner, you may be able to claim a pensioner concession rebate.
Council offers payment assistance to people who have suffered loss of income or are in financial difficulty.
Need help?
Contact us and we will get back to you.
Or call our Customer Service team on 9298 8000.
