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Thanks for your patience over the next few weeks while we clean up fallen trees after the recent storms. Find out more about free storm related waste drop offs at the Knox Transfer Station and extra bin collections.

Bin services

Report a missed bin collection, stolen, missing or damaged bin online. You can also order additional bins, request a new bin service or cancel a bin service. 

When to put your bins out

Your rubbish bins are emptied on the same day each week, including all public holidays. They should be placed at the collection point by 6 am on your collection day.

Use our online tool to check when your household rubbish collection day is:

Find my bin day

Waste calendars

You can also download our waste calendars for 2023-24 and view waste maps and zones of Knox:

Putting your bins out

When putting your bins out for collection, make sure you:

  • put bins out before 6 am on collection day
  • return bins to your property within 24 hours
  • ensure bins are at least 50cm apart
  • place bins with wheels and handles facing away from the kerb
  • allow a minimum of one-metre clearance from parked cars, trees, light poles or any obstructions
  • ensure bin lids are closed when presented for collection
  • do not overfill your bins. The maximum weight for all bins is 50kg.

Missed bin collection

If your bin contents are not collected by 6 pm on your collection day, you can report a missed bin collection online.

You must contact us within 36 hours (1.5 business days) of your scheduled collection day.

Before reporting a missed bin collection, please check your bin days.

Report a missed bin collection

You can also call us on 9298 8000.

We aim to collect reported missed bins within 2 business days.

If you find a sticker on your bin or a notice in your letterbox, follow the directions on the sticker or notice.

Organising bin services

You can request a new bin, order additional bins, report a damaged, stolen or missing bin, or change your bin size online.  

Order additional bins

Damaged bins

Stolen bins or missing bins

Change rubbish bin size

Request a new bin service (new property)

Online requests are actioned during opening hours.

We aim to complete your request within 5 business days.

The property owner or real estate agent must make these requests. If you are a tenant, contact them directly.

Cancel a bin

You can cancel a bin online.

Cancel a bin service

The property owner or real estate agent must make these requests. If you are a tenant, please contact them directly.

If you are changing a bin size, please leave the empty bin out after collection for changeover the next day.

Types of bin services

There are three types of bins in Knox:

  • Yellow lid – for your fortnightly household rubbish collection. These bins are either 80 or 120 litre capacity. There is an extra charge for 120 litre bins.
  • Blue lid – for your fortnightly recycling collection. These bins are 240 litre capacity. You can order a second 240 litre recycling bin for an extra charge.
  • Green lid – for your weekly food and garden collection. These bins are 240 litre capacity. 

Need help?

Contact us and we will get back to you.

Or call our Customer Service team on 9298 8000.

Our services


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