Types of bin services
Knox has three types of bins:
- Yellow lid – for fortnightly household rubbish collection (80 or 120 litre)
- Blue lid – for fortnightly recycling collection (240 litre)
- Green lid – for weekly food and garden collection (240 litre).
There's an extra charge to upsize to a 120-litre rubbish bin and ordering extra bins.
When to put your bins out
Put your bins out by 6 am on your collection day. Collections happen on the same day each week, including public holidays.
Use our online tool to check when your household rubbish collection day is:
Waste calendars
You can also download our waste calendars and view waste maps and zones of Knox:
Putting your bins out
When putting your bins out:
- put them out before 6 am on collection day
- return them to your property within 24 hours
- place bins at least 50 cm apart
- face wheels and handles away from the kerb
- leave 1-metre clearance from obstacles, including cars, trees and light poles
- close lids completely to prevent animals accessing the bins, and the wind blowing litter into the street
- don't overfill (max weight 50 kg)
- don't place rubbish beside your bin
- in a court, place bins along the straight section.
Missed bin collection
If your bin isn't collected by 6 pm on collection day, report it within 36 hours.
Check your bin day before reporting a missed collection.
Report a missed bin collection
Or call us on 9298 8000.
We aim to collect reported missed bins within 2 business days.
If you find a sticker on your bin or a notice in your letterbox, follow the directions on the sticker or notice.
Report a bin issue
If a bin at your property has been damaged, stolen or gone missing, you can report it online.
Tenants, property owners and real estate agents can make these reports. Bins will be replaced at no extra cost.
We aim to complete requests within 5 business days.
Order new bins
If you are the owner of a new property or find that you need extra bins at your property, you can make these requests online.
Only property owners or real estate agents can make these requests. Tenants should contact their landlord or agent.
We aim to complete requests within 5 business days.
Change your bins
You can swap your bin size and cancel a bin online.
These options are available if you find that you:
- aren't using a bin
- need to upsize or downsize your rubbish bin.
Only property owners or real estate agents can make these requests. Tenants should contact their landlord or agent.
We aim to complete requests within 5 business days.
Free extra rubbish bin
You can apply for a free extra 120L rubbish bin if your household has:
- extra medical waste needs
- two or more children in nappies (up to 6 years old).
We'll review your request within 10 business days and let you know by email or post.
If approved, you'll get your new bin within 5 business days.
