Types of bin services
There are three types of bins in Knox:
- Yellow lid – for your weekly household rubbish collection. These bins are either 80 or 120 litre capacity. There is an extra charge for 120 litre bins.
- Blue lid – for your fortnightly recycling collection. You can order a second recycling bin for an extra charge.
- Red lid – for your fortnightly green waste collection. These bins are optional for an extra charge.
When to put your bins out
Your rubbish bins are emptied on the same day each week, including all public holidays. They should be placed at the collection point by 6 am on your collection day.
Organising bin services
You can cancel a bin, order a replacement or request an extra bin online. You can also complete the residential waste bin request form and return it to Council.
The property owner or real estate agent must make these requests. If you are a tenant, contact them directly.
If you are changing a bin size, please leave the empty bin out after collection for changeover the next day.
Online requests are actioned during opening hours.
Please note that businesses must use a different service.
Missed bin collection
If your bin contents are not collected by 6 pm on your collection day, you can report a missed bin collection online.
You can also call us on 9298 8000 within 36 hours (1.5 business days) of your scheduled collection day.
Should you find a sticker on your bin or a notice in your letterbox, follow the directions on the sticker or notice.
Contact us and we will get back to you.
Or call our Customer Service team on 9298 8000.