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Community Transport and Outings

The objectives of the service are to provide:

A transport service for residents of the Knox municipality who are over 65 years old, frail, aged, mobility impaired or transport disadvantaged to access local senior citizen clubs, programs and shopping.
An exciting outings program that offer day trips to interesting destinations around Melbourne.
An annual opportunity for eligible seniors clubs and seniors community groups to hire a community bus for a social outing.

Each year the service carries an average of 18,000 passengers and covers an average of 68,000 km!

Community Shopping Bus

Escorting shoppers getting on the community bus

The Community Shopping Bus offers eligible clients the opportunity to shop independently at a local shopping centre, as well as the potential to be socially active with people living in their neighbourhood.

The service is aimed at clients who live independently, who cannot drive, have no appropriate access to transport and who are able to shop without the assistance of a Support Worker.

The buses operate on a regular fortnightly or monthly basis.

Day Outings

We have a regular schedule of community outings to various attractions, exhibitions, scenic drives, dining experiences and mystery tours. Schedules for outings are available by suburb under 'File Downloads' below.

On Demand Bus Service to vaccine appointments

The Knox Community Transport Team is pleased to announce they are offering a special ‘On Demand’ bus service to assist eligible residents to attend a COVID vaccination appointment.

Eligibility criteria and requirements:

Appointment at mass Vaccination Clinic in East Ringwood, family GP or local clinic.
50 years old or more.
Qualify for the AstraZeneca vaccine.
You are unable to drive. No convenient or accessible means of transport to the appointed clinic.
COVID Declaration to be completed before entering the bus.
Mask and social distancing compliance at all times.

Benefits:

COVID safety precautions and procedures to ensure the safety of all travellers. Social distancing on board, legislated cleaning regime and masks.
Pick up from your driveway and returned to same.
Wheelchair and walker accessible vehicles and space to store mobility aids during travel.
Experienced and compassionate drivers.
Available on weekends.

This service is available if you meet the eligibility criteria above or are already a registered passenger for the Community Transport program.

To book or check if you meet the criteria, contact the On Demand programme on 9298 8518. This service is free of charge, but requires a minimum 24 hours’ notice for weekday appointments and 3 days’ notice for weekend appointments.

Fees and contributions

Clients are asked to make a modest contribution of $3 each way on the Community Shopping Bus.

Day Outings are $8.70 each and no payment is required on the day of the outing - this will be sent in an account, which is sent every 4 weeks.

Bookings

Excursion bookings that occur between 9am and 4pm weekdays are taken in December each year for the following year.

Bookings are subject to availability outside the hours listed above - including weekends and public holidays. Please contact our Community Transport Office on 9298 8518 during business hours or email Kevin Kelly, the Program Lead of Community Transport at kevin.kelly@knox.vic.gov.au.

Helpful links

Our commitment to you

Information for clients: client rights and responsibilities, fees and accounts, service changes, our staff and volunteers, advocacy, compliments and complaints, and your privacy.

Other useful information for seniors: including regarding carers, transport assistance, elder abuse, disability and Aboriginal and Torres Strait Islanders.

Useful info for LGBTIQ+ seniors